Microsoft Office Active Directory

MYEISHA PEACE ROMAN

SUMMARY OF QUALIFICATIONS

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the banking, education, healthcare and communication industries. Major strengths include strong leadership, excellent communication skills, strong minded, competent, strong team player, attention to detail, and dutiful respect for compliance in all regulated environments.

TECHNICAL SKILLS

Microsoft Office 365

VPN

MS Outlook

Lotus Notes

Mobile Device Messaging

Microsoft Exchange 2010

Active Directory

SharePoint

Service Now Ticketing Systems

Lync/Skype for Business

Oracle Remote

Tier II/III support

Xen Mobile Worx

Mobile Configuration

VBS Scripting

PROFESSIONAL EXPERIENCE

S3 Trinity/Mt Carmel Health System January 2016 - Present

IT Project Managet Tech Level II & III

Responsible for all Migration of all Trinity/Mt Carmel Health System employees from Active Sync to XenMobile Worx Application

Responsible for granting, maintaining, removing, and monitoring security management for each user processed.

Assist in LAN/WAN or VPN trouble shooting and diagnostic of network connectivity, problems and malfunction related to access

Provide client application and password administration for security purposes.

Responsible for email administration.

Work with information owners to develop/maintain information security policies for each business unit

Configure, uninstall / reinstall, check corrupted files

Active Directory adding new users to the system that have never used Outlook on a mobile device.

Apple iOS10 update Apple devices

XenWorx image licensing / Sharefile/ Share folders

OWA Suppot, Outlook Support

War Room meetings / Conference Calls

Notifying all higher-ups concerning migration standing and if any issue come up, SVL per service tickets.

Assisted in developing the company's Sharepoint approach and helped to train the management staff on the Sharepoint platform.

Assisted in keeping a daily log of Sharepoint issues and submitting that log each week to IT management.

Often participated in long-term Sharepoint research projects that were designed to make the process more efficient.

Assisted in developing the company's Sharepoint approach and helped to train the management staff on the Sharepoint platform.

Assisted in keeping a daily log of Sharepoint issues and submitting that log each week to IT management.

Often participated in long-term Sharepoint research projects that were designed to make the process more efficient.

Citric Go Assist Remote Access for phone support

Participate in On-call rotations 24/7 Enterprise Solutions

PCM – PNC Migration Team (Part-time) Columbus, OH

Tech Level II/ Security Admin Analyst III June 2016 – Present

Migrate 70,000 users from Lotus Notes and Sametime to MS Outlook 2013 and Skype for Business.

Troubleshoot and diagnose PC software, hardware issues, and printers via the phone or skype to all of PNC’s locations.

Uninstall and reinstall of MS Office, SharePoint, and Active Directory to disabled end users.

Troubleshoot VPN network connections and remote into user desktops/laptops. VBS script writing.

Use Skype for Business desktop presentation when not able to connect to VPN network

Use Windows Remote Assistant and Remote Desktop to see clients activities on their system.

Create and document tickets with accuracy in Service Now ticketing system

Order computer equipment and peripherals, manage Active Directory accounts and Exchange mailboxes with password resets and service requests

Participate in daily SharePoint and TouchPoint meetings with techs and products to ensure smooth transition.

Extensive knowledge of the features in the Microsoft Office SharePoint Server 2007 like the MS Excel Services, MS office 365 Administrative tool AD, Office 365 Deployment, Windows Server Admin 2000-2003, Office 365 Deployment, VS Shere Client 2012, Oracle Virtual Box, Nouvelle Xenworks II SP Deployment, Windows 8-10, iOS developer with MAC xcode version 5.0, Linux Terminal with dual boot, Business Data Catalogue, SharePoint Search, Master Pages, Audience Targeting, and features.

Morgan Stanley – Wealth Management Columbus, OH

Operations Manager Level II Tech Support Dec. 2015 - June 2016

Operational support 500 CSR phone, email, and other communication channels to Wealth Management clients external and internal personnel.

Handled all management meeting concerning meeting client needs, SVL, Surveys, New Directions for Organization changes and structure.

Provided service to international callers in 18 functional areas.

Functional coverage included cash management, lending, website and digital support, tax assistance, brokerage account maintenance, marketing and social media tools, WM platform technology.

Participated in migration of 50,000+ company end users from Microsoft Exchange Online w/ Office 365 to MS Outlook

Used CONNECT ticking system to resolve pre and post migration open cases/unresolved migration issues

Utilized Oracle Remote for Client, Lexis Nexis KBA, Turbo Tax, HR Block Tax, EMS Application for password recovery, MS Connect, and NICE Scheduler.

Experienced in performing Migration from Livelink to Microsoft Office SharePoint Server (MOSS) 2007.

Strong knowledge on Active Directory Domain Services like creating users, groups and permissions.

Experienced in configuring custom third party tools in the SharePoint server.

Experienced in developing search scopes to customize search functionality.

Experience in customization and setting workflow using SharePoint Designer 2007/2010.

Experience in configuration of users, group and permissions in domain controller.

IQOR - U.S. Department of Education New Albany, OH

Assistant Vice President, Student Loans Jan. 2013 – December 2015

Provided daily operational review/quality control of the department of education policy and changes, accountability as it related to imposed government regulatory requirements in the department of education.

Ensured projects within the organization the teams were running and meeting deadlines, communicated changes to process and involved in all the meetings related with projects.

Managed 15 onsite department 7 remote supervisors, 500 CSR oversaw #1 collections operating team

Provided customer intervention/resolution, training in telephony and customer care.

Reduced employee turnovers, introduced two-way communication to field employees, enhanced employee appearance, and spearheaded the implementation of employee (health) benefits.

Responsible for analyzing market trends and competitors.

Fiserv – Card Services/Fraud Prevention Dublin, OH

April 2013 – Dec. 2015

Responsible for resolving escalated customer inquiries received via phone, diagnosing, resolving, and communicating resolutions.

Followed up all claim issues and concerns with upper management to ensure resolution.

Monitored all systems via remote consoles and email

Provided flexible assistance through cross training and support to meet and exceed performance, customer satisfaction, and service level goals.

Medco Health Solutions Inc. Dublin, OH

Patient Care Advocate Supervisor Sept. 2010 – April 2013

Supervised a staff of 20 members that handled all QA monitors.

Managed day to day call center operations to client satisfaction and business expectations.

Ensured maximum productivity and utilization through meeting performance targets and maintained appropriate staffing levels.

Performed all duties inherent to the role of a manager including hiring, termination, review, and development of associates.

Assisted in answering phone calls when service levels were in jeopardy.

Participated in special projects and performed additional duties as required.

Worked with customers on a day to day basis to explain benefits, refill prescription orders, and answer billing questions, while ensuring IHI and HIPPA was protected at all times.

Documented all contacts with patients, families, providers, and employer/client representatives.

Assisted providers and members with the referral and pre-certification process through coordination of benefits.

Identified and escalated issues as appropriate.

Gained knowledge of HAP, Compass Rose, TRS, CDH, Accredo Specialty, Medicare, and MS Office including Outlook.

Red Carpet Party & Event Planning Columbus, OH

Executive Assistant Jan. 2006 – June 2013

7+ years of supporting high-level executives with calendar management, HR functions, reconciling expenses, meeting preparation, and creating presentations using MS Office suite.

MRS Associates Westerville, OH

Senior Collections American Express Dec. 2011 – March 2012

Reviewed, recommended, and resolved difficult collection accounts to minimize company losses.

Analyzed data to make recommendations regarding net credit losses, yields, expense control, and liquidation.

Demonstrated proficiency with E-Collect, Accurint, Lexis Nexis, TLO, CBC Innovis Skip Tracing Website.

Integrity Financial Partners Dublin, OH

Senior Collections Representative Dec. 2009 – Nov. 2011

Responsible for $2 million dollar liquidation of private accounts.

Reviewed and prepared accounts for law suit if they qualified per state law.

Demonstrated the ability to make recommendations for lawsuits if account was not paid per contract signed when obtained credit card.

Demonstrated proficiency with E-Collect, Accurint, Lexis Nexis, TLO, CBC Innovis Skip Tracing Website.

Law Offices of Curtis O Barnes Columbus, OH

Senior Collections Representative Feb. 2006 – Jan. 2009

Responsible for the liquidation of private accounts.

Pre-qualified accounts for lawsuits based on client guidelines and state policy.

Approved/denied accounts for hardship applications.

Demonstrated proficiency with E-Collect, Accurint, Lexis Nexis, TLO, CBC Innovis Skip Tracing Website.

EDUCATION

September 1990 - June 1994

Annandale high School Annandale, Virginia

August 1994 – June 1999

Georgetown University Washington, DC

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