Manager Sales

LYNELLE NOVAK

***** ******* ****** ***** ******, VA. 20152

703-***-**** acy73q@r.postjobfree.com

PROFESSIONAL PROFILE

A strong passion for advocating on behalf of individuals and their families. Served on many interdisciplinary teams and provided case management and counseling for Consumers. Proficient in documentation to fulfill funding source requirements.

PROFESSIONAL EXPERIENCE

Tuscarora Mill Restaurant, Leesburg, VA, January 2001- Present

Manager

Mange a successful multi-million dollar corporation of over 100 employees

Passionate and proven to be leader in guest satisfaction

Lead seminars on empathy, motivation, Teamwork and increasing revenue

Managing, planning and organizing private events and banquets

Proven ability to work well in fast paced environment and multitask

Lead Workshops on Wine and Beer knowledge, putting together tastings and pairings

Responsible for all daily activities including: Scheduling, Hiring, Guest Retention and coming up with Innovative ideas.

Fluent in the Avero program which easily tracks sales, inventory and used as a training tool to increase sales on an individual basis and on bottom line.

Institute for Family Centered Services, Falls Church, VA. September-November 2000

Provided in-Home and Group Counseling

Provided a wide range of family preservation services

Implemented Strength-Based Needs Assessments

Led Partnership of Parents and Professionals Initiative

Catholic Charities Family Counseling, Sheridan-Parkside, Buffalo, NY, February 2000- June 2000

Provided family and group counseling to At-Risk Youth

Assisted in Boys and Girls Group Counseling

Assisted in Individual and Family Counseling

Corresponded with School Teachers, Family Court, Foster Parents and supporting agencies

Coordinative Children’s Services Initiative, Department of Erie County Youth Services, Buffalo, NY September 1998- March 1999

Family Advocate, Case Worker

Advocated on behalf of the families to Service providers

Worked closely with PINS, Probation, Family Court, Detention, RTF’s and CSE

Performed home visits, allocated wrap-around-funds and respite care

Conducted quality assurance audits on case files

Bridged barriers between consumers and case workers through empathy

Monsignor Carr Outpatient Mental Health Facility, Buffalo, N.Y. October 1997- April 1998

Assisted in Individual and Group Counseling

Worked closely with Psychiatrist to ensure best quality of care.

Worked with Consumer to manage finances, help finding and retaining job if applicable and supported them with life skills

EDUCATION

Medaille College, Buffalo NY, June 2000

Bachelor of Science, Health and Human Services

Concentration: Child and Family Services

Related Coursework:

Child and Family Law

Disability Law

Abnormal Psychology

Ethics

Multicultural and Diverse populations

Counseling

Criminal Justice

Child and Family Services

Green Mountain College, Poultney VT, 1988 -1990

Early Childhood Development

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