Customer Service Sales

LAKEISHA CABALLERO

*** ***** ******** ******, **** Orange, NJ 07018 C: 917-***-**** acxx65@r.postjobfree.com Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Friendly and enthusiasticwho consistently meets customer service satisfaction goals. Results- oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Cash handling and management

Goal-oriented

Positive and friendly

People-oriented

Retail merchandizing experience

Detail-oriented

Exceptional time management skills

Excellent work ethic

Strong interpersonal skills

Team building expertise

RETAIL SALES CLERK/STYLE CONSULTANT, 04/2009 to 05/2013 NIEMAN MARCUS – SHORT HILLS MALL

Courteously greet customers and efficiently process transactions within busy,fast paced retail environments.operate cash registers,scanners and computers to itemize and total customer purchases,collect payments and make change for cash transactions,and balance drawer at the end of each shift .Assist with opening and closing procedures.also helped my clients personal shop. Operated a cash register for cash, check and credit card transactions with 90% accuracy. Stocked and replenished merchandise according to store merchandizing layouts. Priced merchandise, stocked shelves and took inventory of supplies. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.

Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. SALON RECEPTIONIST/MANAGER, 01/2006 to 04/2011

FIVE STAR NAIL SALON AND SPA – QUEENS NY

Restocked linen and laundry in all areas of the spa. Consistently followed all required protocols for scheduling spa appointments. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Followed through with client requests in a timely manner. Performed inventory and restocking assignments as necessary. Reported any unprofessional behavior from clients to management. Promptly attended to guest needs concerning the relaxation area. Promoted salon-exclusive products to increase retail sales. Inventoried, ordered and stocked salon product line. Inventoried, ordered and stocked salon product line. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

High School Diploma: 1996

ANDREW JACKSON HS - QUEENS NY

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