Customer Service Manager

BRENT STONE

OBJECTIVE

Further my career in a Customer Service Business by obtaining a position in which my skills will be utilized to their full potential.

EXPERIENCE

**** – Present Lodge & Spa at Cordillera Edwards, CO

Banquet Captain/Lead Server

Started as on-call server and overtime have taken on more responsibility up to running all banquet events. Currently hold lead server position due to closure of Grouse on the Green.

Organize and efectivly run all banuet events.

Encounter with guests and employees in a professional, friendly, service-oriented manner.

Responsible for the completion of wall signs, buffet signage, proper ordering, group consumption, and final check posting procedures.

Write schedule for Grouse on the Green and banquet functions.

Proper training of all banquet staff

2011 - Present Larkburger Edwards, CO

Assistant Manager

To efectivly work any position needed and to run a successful shift on any given day or night.

Work all stations as needed

Train new employees on the shift I am working.

Count banks to start or end the day. Make deposits and get change as needed.

Properly check employees out before leaving.

Place proper orders with vendors as needed.

2010 - 2015 Vail Mountain Resort & Spa Vail, CO

Banquet Captain

Increased banquet department overall Event Satisfaction Survey (ESS) ratings from #151 out of 343 hotels to #1 out of 343 hotels. In second year we are still #1 out of 343.

Lead a highly productive banquet team.

Introduce and address all client related issues or concerns with the event team prior to the function.

Encounter with guests and employees in a professional, friendly, service-oriented manner.

Maintain organization, cleanliness and effectiveness of every banquet function space, storage area and service station.

Assist the banquet manager in the proper training of new banquet staff.

Promote teamwork by anticipating, preventing, identifying and solving problems for banquet personal and guests alike.

Daily line ups for the banquet personal prior to an event start time.

Responsible for the completion of wall signs, buffet signage, proper ordering, group consumption, and final check posting procedures.

Assist the staff with their daily duties, as necessary.

Assist the Catering Services Captain, as necessary.

2009 –2010 Manor Vail Lodge Vail, CO

Banquet/Breakfast Supervisor

Writing department schedule.

Organizing Banquet Event Orders (BEO’s). Order nessesary items for BEO’s, setting roms with information from BEO’s.

Delegation of information from BEO’s to employees so events are executed properly.

Inform all banquet staff of client with the banquet team prior to the function.

Organization, cleanliness and effectiveness of every banquet function space, storage area and service station.

Assist the Food & Beverage Manager in the proper training of new banquet staff.

Promote teamwork by anticipating, preventing, identifying and solving problems for banquet personal and guests alike.

Completion of wall signs, buffet signage, proper ordering, group consumption, and reporting these totals to the F&B Manager.

2008-2009 The Tile Warehouse Edwards, CO

Store Manager

With the owner focused on opening up a second store in Glenwood Springs, I was responsible for all aspects of the store management, customer service, purchasing, and warehouse.

Office Management – Provided daily sales reports for owner, handled accounts receivable, run settlement reports for credit card processing, handled cash deposits, processing invoices from vendors, invoiced in-house accounts, organized and completed all returns.

Customer Service –Assisted with tile selection and placement of orders, provided quotes for quantity and prices, handled office phones, worked with both retail and wholesale customers, scheduled deliveries to customers and/or job sites.

Purchasing - Created invoices, received tile and other various products, provided regular inventory counts, ordered all stock items as needed.

Warehouse - Received product from vendors, restocked product in warehouse, made deliveries to customers and/or job sites as needed.

2007-2008 R&H Mechanical Eagle, CO

Purchasing

Placed all ordes for Service and New Install departments. Worked with up to 30 technicians placing orders and ordered product from a variety of vendors.

Wrote up to 75 purchase orders daily.

Answered phone calls from technicians on job sites, placed orders for pick up from vendors or for delivery.

Tracked all incoming orders.

Received product from shipping companies, tagged and delivered to the proper tech area or job site.

Cordinated all deliveries to job sites.

2006-2007 Robinson Brick Company Eagle, CO

CSR/ Purchasing

Greeted customers, placed and filled orders for retail and wholesale customers.

Placed all purchase orders for customers and restocked items for the store.

Transferred any needed product from other Robinson Brick locations.

Provided weekly inventory counts by location. Reported discrepancies and fixed all errors.

2004–2006 Park Hyatt Beaver Creek Avon, CO

Catering Manager

April 2005 – April 2006

Organized group meetings, meals, activities and events.

Coordinated all related material and distributed to appropriate departments within the hotel.

Attended pre-convention meetings with groups and hotel departments to insure accuracy and made any changes required.

Banquet Manager

October 2004 – April 2006

Organized staff for all banquet and meeting fuctions for groups within hotel.

Handled schedules and time sheets for all banquet employees. Held daily meetings with banquet captains.

Worked with audio visual company to request proper AV equipment for each group.

Held hotel Housemen(Set-up) meeting and assured set up of meeting and meal rooms was completed as per group order.

Attended twice weekly catering meeting and made necessary updates for all groups.

Attended weekly hotel staff meetings.

2003–2004 The Ahwahnee Hotel Yosemite, CA

Dining Room Manager

Organized & directed Assistant Managers and dining room staff of the 250 seat dining room which served 3 meals a day and of Room Service for the hotel.

Sceduling of all staff, daily reports to upper management and P&L monthly.

Customer service in dining room to assure everyone was pleased with service and food during each meal period..

EDUCATION

2001 – 2002 Fresno Institute of Technolgy Fresno, CA

CST – Computer Service Technician

Diploma – Honor Roll – 96% Grade Average

Other Qualifications

Proficient in MICROS (POS System), Word, Excel, Quickbooks, and construction inventory software.

2009 – Present Mountain Valley Lutheran Church Eagle, CO

Church Counsil Member

Produce yearly church budget ($2,000,000 +)

Operate forklift with carpet roll attachment, F550 Diesel.

INTERESTS

Skiing, Golfing, Biking; Family, Church, and Community activites/events.

REFERENCES

Diana Hearne E.R. Doctor, Vail Valley Medical Center Vail, CO 970-***-****

Stephen Harlow Banquet Manager, Vail Marriott Vail, CA 970-***-****

Brent Merten Pastor, Mountain Valley Lutheran Church Eagle, CO 970-***-****

• acxwuw@r.postjobfree.com

151 5A COLOUMBINE, P.O. BOX 3417 • AVON, COLORADO 81620 •

PHONE 970-***-****

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