VALERIE D. JACKSON

*** ***** ******* ******

Morton, Illinois 61550

309-***-****

acxrze@r.postjobfree.com

https://www.linkedin.com/in/valerie-jackson-45324075

IT Professional with multiple years of experience including database maintenance, analysis, software development, help desk and issues resolution, testing for quality assurance, and project management.

TECHNICAL SKILLS

Programming Languages: COBOL; PLI; Job Control Language (JCL); Structured Query Language

SQL); Command Lists (CLISTS); CICS; REXX; Easytreive; Natural 2 (NAT2); FOCUS; SAS; DYL-280; QuickBasic; REXX

Software: MS Office (Word, Excel, PowerPoint, Access); Lotus Notes, Service Manager; ClearQuest; Clarify; ServiceWare; Visio; IT Service Management

Project Management Tools: Primavera; Project Manager Workbench

Database Management: DB2; IMS/DB; FOCUS; ADABAS

System Management: Revision Management System (RMS); Panvalet; Endevor; Librarian; computer troubleshooting; software installation and upgrades

OS Platforms: IBM mainframe z/OS; MVS OS/390; Windows 7 & 8; HP AlphaServer

Other Tools: File-Aid; Abend-Aid; Expeditor; Batch Terminal Simulator (BTS); Message Format Service (MFS); BMS-GT; FTP; TSO/ISPF; Interactive Client; Baracoda Manager; Active Directory; Microsoft Lync

Training: File Manager; Project Management; HTML; DHTML; CSS; XML; Internet/Intranet; IT Security (SkillSoft e-learning), Crystal Reports: SSIS Packages

EDUCATION

Bachelor of Science – Computer Science; Grambling State University; Grambling, Louisiana

Master of Business Administration -Project Management; University of Phoenix-Online (46 hours earned)

PROFESSIONAL EXPERIENCE

TEKsystems Peoria, Illinois

August 2015-May 2016

A leading provider of IT staffing, IT talent management and IT services. Yearly deploys 80,000 IT professionals at over 6000 client sites across North America, Europe, and Asia.

Solutions Engineer II - Contractor (Client: Pekin Insurance, Pekin, Illinois)

Developed, modified, enhanced, and tested COBOL and Easytrieve programs to support the Print Operations team that is responsible for producing all lines of business policyholder documents.

Modified and tested JCL control members to resolve production abends for the DocuMaker/DocuMerge processing. Attended training related to Oracle application that was conducted by a key developer.

Created automatic balancing jobs for print verification of images for Solimar file transfers of images of documents to the ImageRight system.

Developed and modified ImageRight digital reports of tasks for the claims adjustors utilizing COBOL, IMS DB, and JCL for the Claims Management System.

INSIGHT GLOBAL, LLC Rosemont, Illinois

August 2014-June 2015

Ranked as one of the fastest growing Information Technology employment firms of the past decade, Insight Global is a premier provider of IT employment solutions to Fortune 1000 customers.

Software Programmer - Contractor (Client: Case New Holland, Goodfield, Illinois)

Developed, modified, and enhanced COBOL programs to support data structure updates for an agricultural equipment manufacturing application system.

Extracted and transformed data for loading into SQL databases.

Created test cases and test data to unit and regression test assigned COBOL programs and procedures.

KELLY SERVICES Peoria, Illinois

December 2013-June 2014

A leader in providing workforce solutions offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion

IT Administrator/Help Desk Analyst Contractor (Client: Mediacom Communications Corporation, Chillicothe, Illinois)

Provided technical support and hardware repair to installers, infrastructure technicians, salesmen, supervisors, and managers.

Supported and maintain Hewlett Packard (HP) Netbooks, Cradlepoint routers, Sprint and Verizon data access cards, Samsung cell phones and application software by resetting passwords, troubleshooting access, and software navigation with remote access to devices.

Documented calls in IT Service Management system, conducted chat sessions with Hewlett Packard representatives to report failures, and requested drop boxes from HP to ship Netbooks for repair.

ADVANTAGE TECHNICAL RESOURCING Norwood, Massachusetts

May 2013-October 2013

A technical specialty division of Advantage Resourcing, a $1.3 billion global staffing and Workforce Solutions Company with a talent roster that includes IT specialists, engineers, scientists, finance and accounting professionals, light industrial workers, clerical employees, and warehouse and manufacturing worker.

Computer Technician - Contractor (Client: Country Companies Services, Bloomington, Illinois; Client Caterpillar, Inc, Mossville, Illinois)

Provided technical support to area clients on a part-time basis. Installed and configured network printers in a support role.

Performed analysis on Hewlett Packard Business Support website of printer specifications and configuration instructions to perform configuration tasks onsite. Printed and submitted configuration reports to Hewlett Packard via email.

Trained office personnel to print, scan, copy, fax, and troubleshoot the installed multifunction laser jet printers.

Illinois Central College-Professional Development Institute Peoria, Illinois

April 2013-July 2013

Division of the Corporate and Community Education Department that provides non-credit, adult education focused on computer training for area businesses.

Computer Software Trainer - Contractor (Client: Caterpillar, Inc. Peoria, Illinois)

Presented workshops of Microsoft Office applications 2003, 2007, and 2010 at local businesses as needed.

Utilized computer based training, manuals, and tutorials to learn syntax and create PowerPoint presentations to present the topics to business professionals.

Completed assigned exercises and monitored the completion of the exercises in a training environment.

WILSON HR, Tampa, Florida

October-2012-March-2013

A full service recruitment process optimization provider offering Human Capital Consulting and customized Recruitment Process Outsourcing (RPO).

Information Technology Analyst III - Contractor (Client: Caterpillar, Peoria, Illinois)

Modified and enhanced the Corporate Machine Order Processing System, Corporate Pricing System, and Corporate Price Listing, by analyzing and writing COBOL source code, embedded IMS/DC/DB, DB2 statements, and JCL for change tickets for the legacy mainframe z/OS system.

Developed Sarbanes-Oxley documentation containing functional specifications, roll-out plans, z/OS production control check-out spreadsheets, and control review board forms.

Utilized Remedy incident and change ticket application to create change tickets. Implemented modified components into the z/OS Production environment utilizing ChangeMan. Recorded project hours utilizing Primavera.

STATE FARM, Bloomington, Illinois

April-2008-May-2012

A family of insurance and financial services companies that together serve tens of millions of customers in the United States and Canada and the largest auto insurer in the United States.

Systems Analyst-Mainframe

Supported the automated applications that process auto insurance policy services for the mainframe z/OS environment.

Performed analysis, modified and enhanced, developed, tested, and installed PLI source code to support the Auto Terminal Data Entry online screens that display, validate, fabricate, collect input, and update IMS and DB2 databases.

Supported the Streaming batch Premium Modification Factor and Claim Surcharge applications by completing Service Manager requests, incidents, problem records, service requests, and projects to modify and enhance source code in the z/OS environment.

Developed Intranet documentation of processes to update Coverages databases, perform testing using Expediter in the Batch Terminal Simulator test environment, and instructions to develop Message Format Service statements to generate IMS/DC online screens in the z/OS environment. Trained to allocate unit team members’ hours in Primavera and recorded project hours in Primavera.

INTERNAL REVENUE SERVICE, Kansas City, Missouri

October-2006-April-2008; December-2005-July-2006; February-2005-May-2005

A bureau of the Department of the Treasury and one of the world’s most efficient tax administrators.

Remittance Perfection Technician; Data Transcriber – Seasonal Employee

Processed daily remittances of tax payments.

Perfected documents by analyzing taxpayer data in the IBM z/OS mainframe CICS Integrated Data Retrieval System to identify tax year to which the remittance should be applied.

Posted payments to the taxpayer's desired tax year or the year associated with the earliest collection statue expiration date in the client-server based Integrated Submission Remittance Processing system.

Verified payment amounts on checks and money orders that had been scanned into the Integrated Submission Remittance Processing System.

MEGA FORCE, Overland Park, Kansas

June-2005-December-2006; August-2004-December-2004

A leading consulting company in the professional technology industry.

System Engineer - Contractor (Client: Argus Health Systems)

Analyzed COBOL II, Easytrieve, JCL, and CLISTs to determine system impact of modifying a key field of the Benefits/Eligibility System mainframe z/OS applications system. Lead analyst for the Enhanced Database Test and Quality Control System.

Modified and enhanced modules to accommodate an increase in the size of a key field.

Created modification specifications for JCL and CLISTs. Unit tested CICS, batch, and CLISTs processes to generate screens, reports and data files in the z/OS environment.

Developed programming specifications, COBOL II programs, JCL and user documentation to replicate IBM z/OS production DB2 and ADABAS data to the test and quality control environments. Completed project management tasks to lead the project and direct responsibilities of another analyst.

VENTURI TECHNOLOGY PARTNERS, Overland Park, Kansas

December-2003-April-2004

A nationwide provider of information technology consulting and custom software development services.

Technical Consultant - Contractor (Client: Associated Wholesale Grocers)

Developed and tested mainframe COBOL II batch and CICS programs from specifications for the AWG Retail Margin Management System.

Coded and tested the cost change process of item prices. Process entailed creating extraction files, reports, and updating the DB2 cost change table.

Coded comparisons between database data and VSAM master file reports. Loaded DB2 tables from VSAM files of master data. Created files that contained unique master data from multiple detail records.

STATE STREET CORP., Kansas City, Missouri

December-1999-June-2003

A world leader in financial services with $8.5 trillion in assets under custody and 901 billion under management.

Application Developer II

Maintained and enhanced the Portfolio Accounting System by analyzing, developing specifications,

coding and testing mainframe COBOL II programs to resolve work requests. Converted CICS modules

utilizing a VSAM file to a DB2 file structure. Provided on-call support for the system on a rotational

basis.

Modified modules to add new accounts to the general ledger and to accurately compute and report

balances on general ledger account display screens which enabled fund managers to accurately identify

the debits and credits for the applicable accounts.

Modified modules to process the new DB2 file structure for the long term security master

table which enabled end users to perform updates to the master file in real-time, eliminated the

VSAM file structure, and increased system efficiency.

H & R BLOCK, Kansas City, Missouri

December-2001-April-2002

The world’s largest tax preparation company, which served nearly 21 million clients in approximately 10,400 retail offices worldwide and with award-winning TaxCut® software and online services.

Technical Support Specialist – Seasonal Employee

Provided technical support to internal and external customers and management personnel utilizing telephone, fax and written communications.

Entered and maintained accurate data entry records of issues identified on support calls received and their resolution. Assisted with testing, identifying and recording areas of software improvements.

Mastered technical training of the Online Tax Product, Clarify and ServiceWare to consistently provide excellent customer service to E-solutions Call Center environment.

Received numerous Customer Service Award certificates for exceptional customer service and call ratings of 100 during the monitored feedback and coaching reviews.

Contact this candidate