Customer Service Manager
Resume:
JAMES MICHAEL BIAS
**** ** ** **********, **** Virginia 25705
304-***-**** acxnom@r.postjobfree.com
PROFILE
Highly professional attitude. Proven to learn quickly, assess problems. Able to motivate employees to high performance standards an excellence. Strong planning and organizing skills. Outstanding work attendance. 19 years of experience in manufacturing production environment.
EDUCATION
Marshall University Huntington, WV
Business Management, Industrial Plant Tech. Took various classes through the years 1980-1995
EXPERIENCE
June 2015 – April 2016
Cenergy, LLC Milton,WV
Weld Shop Supervisor
• Read blue prints
• Maintain production goals
• Perform safety audits
• Perform quality inspections
• Operate fork trucks, overhead cranes and sky tracks
February 2013 - November 2014
Special Metals Corporation Huntington, WV
Supervisor
• Responsible for supervision of 15 - 35employees
• Schedule material through departments
• Work with engineering to resolve problems with products and equipment
• Schedule manpower to get as much done with little overtime
• Train and evaluate employees
• Train employees on OSHA regulations
March 2004 - February 2013 Steel of West Virginia Huntington, WV
Supervisor
• Responsible for supervision of 3 departments, insuring a high level of efficiency and production
• Prepared work schedules for up to a 40 person union labor workforce
• Administer all quality and safety training for OSHA compliance
• Monitor and maintain quality control on rolling mill
• Acted as liaison between union and management to assist in resoling grievances
• Responsible for tracking inventory, scheduling material flow, customer deliveries and trucks for shipment
• June- August 2009- Helped in the installation and start up of Bronx pipe, bar and beam straightener. During this time I went extensive training from Bronx regarding setup, operation and maintenance
• September 2009- Starting training employees on setup and operation of Bronx pipe, bar and beam straightener
February 2002 - March 2004 Midway Ford Hurricane, WV
Service Advisor/ Shop Foreman
• Responsible for scheduling and maintaining customer appointments
• Processed vehicle drop-off as needed
• Maintained excellent customer service by providing detailed consultation with customers for service
• Generated customer work orders and checked OASIS for outstanding recalls
• Directly supervised up to ten dispatch of technician work and participated in the interview and selection process of new technicians
• Accomplished the scheduling and dispatch of technician work
• Coordinated with parts department to ensure availability for customer parts
• Worked with technicians to ensure "fix it right the first time" Quality Control
• Final booking of work orders to include technician time flagging
• Followed up with warranty customers to maintain favorable C.S.I. ranking
• Tracking and completion of special order parts repairs
April 2000 - January 2002 Steel of West Virginia Huntington, WV
Foreman ( Promoted from Union Laborer)
• Directly responsible for hourly employees on 3 shifts
• Prepared work schedules for up to a forty person union labor workforce
• Acted as liaison between union and management to assist in resolve customer service issues
• Traveled to facilities in Indiana and North Carolina to successfully resolve service issues
• Responsible for tracking inventory, scheduling material flow, customer deliveries and trucks for shipment
December 1993 - April 2000 Steel of West Virginia Huntington, WV
Union Laborer
• Assisted in the implementation and maintenance of ISO 9002
• Operated crane, hydraulic press, shot blaster, straightener, painter and functions of a furnace operator before promotion
REFERENCES
Robert Parsons
Project Manager/ E Z Electric Inc.
4812 West Pea Ridge Road Huntington, WV 25701
Steve Ermalovich
Lead Supervisor/ Steel of West Virginia
123 Brady Driver Barboursville, WV 25504
Chris Adkins
Service Manager/ Turnpike Ford
4682 Green Valley Road Huntington, WV 25701
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