Customer Service Management
Resume:
Charles Timothy Pannell
Marshall Missouri 65340
Phone: 660-***-**** / acxebo@r.postjobfree.com
SKILLS
Ability to Manage Time, Goal Oriented, Quick Learner Exceptional Customer Service Skills
Networking, WiFi, TCP/IP, OSI, LANS, MANS, WANS Microsoft, Cloud, LAN/ WAN
Computer Trouble Shooting, SQL, Java, Client/ Web Server, Visual Basics, Adobe, Security+, Network+, Data Communications, System Analyst, Design Analyst, IT Consulting,
Skilled in Administration with Ability to Multitask Dependable, Loyal and Honest
EDUCATION
Bachelors of Science-Information Technology Project Management
Kaplan University (Online)
Associate of Applied Science-Computer Aided Drafting
State Fair Community College / Sedalia, Missouri
EXPERIENCE
T & T Resale / Computer Repair / Data Management / Analysis/ Marshall, Missouri 11/2000-Present
Owner /Operator
Customer service; communicate, explain and provide quality service
Review and update business plans and reports
Direct and coordinate activities and/or jobs that provide hands on experience
Plan and prepare designated hours that lead to completion of scheduled jobs
Financial Inventory Analysis
Troubleshooting; locate and repair problems as detected
Data Management
Monitor, order and replace general inventory needed to provide immediate services
Marshall Public School District; Marshall, Missouri 08/ 2007 – Present
Commercial Driver License (CDL) –Trainer / Driver / Safety Coordinator / Supervisor
Certified for Cardiopulmonary resuscitation (CPR) child and adult and First Aid
Trained on Automated External Defibrillator (AED shock)
Missouri trainer for school busses and Commercial Driving License (CDL Class A B C )
Member of National Association for Pupil Transportation (NAPT)
Using computer routing software develop and practice a safety program
Communications skills relating to adult, child, staff and management
Assist in managing 36 routes for safety, efficiency and problem solving
Handling and delivery of a small % of Missouri’s most precious assets
Kaplan Technology / Kaplan Consultant; Kaplan University 2015
Internship - Process Management Coordinator / Network Architect
Intern Administration and Supervision over projects and students
Endorsed and Executed Kaplan’s safety and security policies and procedures
Event management; coordinated and supervised meetings for 500 students
Research and approve service level agreements
Microsoft project for financial, timescales, budgets and proposals
Strategic operation of software and hardware applications
Multiple database design and disaster recovery
Efficiently communicated between stakeholders and various professionals
Charles Timothy Pannell
1628 South Linn
Marshall Missouri 65340
Phone: 660-***-**** / acxebo@r.postjobfree.com
REFERENCES
James Phillips (Red)
807 North Hamner
Marshall, Missouri 65340
acxebo@r.postjobfree.com
Pastor David Slusher
Gill Memorial Baptist Church
578 South Miami
Marshall, Missouri 65340
acxebo@r.postjobfree.com
Randy Wohglemuth
637 West Wall
Slater, Missouri 65349
acxebo@r.postjobfree.com
Contact this candidate