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Customer Service Sales

Location:
Silver Spring, MD
Salary:
55K
Posted:
November 03, 2016

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Resume:

Vincent Cowan

*** ****** ****** * Silver Spring, MD 20901 * (C) 240-***-**** * (H) 301-***-**** * acxdc2@r.postjobfree.com

Professional Summary

Seasoned professional dedicated to bringing organizations to the next phase of growth and development Diligent and motivated to improve process, streamline operations and increase revenue.

Education

Bachelor of Arts UNIVERSITY OF RICHMOND Major: Economics & History

Related coursework: Accounting & Statistics

Associates Degree ART INSTITUTE OF ATLANTA Major: Photography & Media Communications

Related coursework: Commercial Printing

Skill & Abilities

MANAGEMENT

• Planning and controlling change.

• Managing quality assurance programs.

• Overseeing inventory, distribution of goods and facility layout

• Researching new technologies and alternative methods of efficiency.

• Setting and reviewing budgets and managing cost

SALES

• Reaching the targets and goals set for company's market segment

• Establishing, maintaining and expanding company's customer base

• Servicing the needs of organization existing customers

• Increasing business opportunities through various routes to market

• Setting sales targets for individual reps and organization's team as a whole

• Recruiting, Hiring, and Training sales staff

Leadership

President of Association of Wedding Professionals

Vice-President of Association of Wedding Professionals

Small businessperson runner-up in1996. (Under $150k in revenue)

Experience

Sales & Customer Service J.B.A. INFINITI 5/2016 PRESENT

Marketing, Sales, Finance & Customer Service.

Sales & Training Manager LINDSAY FORD OF WHEATON 12/2011-5/2016

Marketing, Sales, & Customer Service. Always exceeded all sales quotas and customer service matrix. Promoted to training manager which included recruiting, hiring, & developing sales and operational personnel.

Sales Manager ROCK CREEK SPORTS CLUB 12/2008-8/2011

Marketing & Sales Man ager. Exceeded all sales quotas and customer service matrix. Exceeded all sales goals while retaining 90 percent of current memberships.

Chief Photographer/Owner VINCE COWAN PHOTOGRAPHERS 4-1988-12/2008

Operations manager directing a staff of five photographers and associates. Responsible for distributing leads for staff and support team. Led sales and marketing efforts to increase company’s revenue. Use new age digital equipment and software to set standard digital photography. Our business focused mainly on social and commercial events.

Hotel Experience

Operations Manager WYNDHAM HOTEL & RESORTS (WASHINGTON, DC) 11/1991-12/1997

Assisted General Manager in total operations of property. Responsible for hiring and development of department heads. Implemented policy and procedures to make sure operations ran effectively. Implemented forecast and budgeting matrix to maximize revenue and control spending.

Accounts Payable & Receivable Manager MADISON HOTEL (WASHINGTON, DC) 6/1990 -11/1997 Assisted Controller in daily, weekly, monthly financial statement. Managed staff to reconcile daily transactions and invoice to vendors. Implemented accounting procedures for rest of hotel staff to ensure profitability. Experienced in QuickBooks, ADP, CDK, and most major accounting software.

Rooms Manager GUEST QUARTERS HOTEL & RESORTS (TAMPA) 1/988-6/1990

Oversee front office and housekeeping department’s managers. Forecast room sales and revenue by determining and promoting to market segments. Created policy and procedures that ranked hotel consistently in the top ten of company. Met all sales quotas and customer service matrix. Promoted from housekeeping manager.

Night Operations Manager SHERATON CENTURY HOTEL (ATLANTA) 9/1984-12/1987

Oversees operation of facility from 10 pm-8pm. Reconcile the daily charges of the hotel and prepares report for the accounting department the next day. Ensure that hotel security and logistics are in place. Maximize room occupancy to increase hotel's bottom line. Promoted from night auditor position.

Accomplishments

Washingtonian Magazine "Best of the Best Photographers 2000-2002 * Richmond Times-Dispatch Photo Award 1984. Manager of the Quarter (Guest Quarters 3 Times, Madison Hotel twice & Wyndham once.

References upon Request



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