Information Technology Customer Service

CHRISTOPHER SCHEUERMANN

**** ********* **. *** *; Memphis, TN 38134 acxcah@r.postjobfree.com 318-***-****. OVERVIEW Recent college graduate experienced in information technology, service industry/customer service and non-profit management seeking long-term career transition and relocation to the Colorado Springs area. EDUCATION LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA – DECEMBER 2015 BACHELOR OF SCIENCE: MANAGEMENT INFORMATION SYSTEMS & DECISION SCIENCES CONCENTRATION: INFORMATION TECHNOLOGY

NON-PROFIT

EXPERIENCE

TECHNICAL ADVISOR / WEBMASTER – BATON ROUGE YOUTH COALITION (WWW.THEBRYC.ORG) 01/2016 – PRESENT

EXECUTIVE DIRECTOR – THE PERSHING RIFLES GROUP

08/2015 – PRESENT

Day to day management of national 501c10 non-profit leadership development organization incorporated in the state of Delaware

Supervise and support 9 volunteer and 1 paid staff in areas including administration IT, Administration, Finance, Operations, Public Affairs

Responsible for overall strategic development and recruiting/training of volunteer staff and board members

Previously served as Chief Operating Officer overseeing major projects including National Convention planning and regional organization of members for events; 7 years on the national Board of Directors IT DIRECTOR – THE PERSHING RIFLES GROUP

01/2014 – 08/2015

Manage the operations of information technology systems and communications network, which includes 4 national affiliate organizations, a corporate headquarters staff/board of directors, as well as each affiliate organization’s leadership and support staff.

Accomplishments include design and development of Personnel and Chapter Management system

Development and maintenance of websites and content management systems. ADVOCATE – COURT APPOINTED SPECIAL ADVOCATES FOR CHILDREN (CASA) 03/2011 – 08/2013 (NORTHWEST ARKANSAS)

EMPLOYMENT

IT BUSINESS ANALYST – INTERNATIONAL PAPER

01/2016 – PRESENT; MEMPHIS, TN

Coordinate projects and technical support across various information systems; project lead on RF technology system

Research issues and propose solutions and opportunities to improve and innovate existing systems

Interface with customers and vendors and coordinate support logistics and budgeting; provide remote support to sites across the country

RESEARCH ASSISTANT – LSU INFORMATION SYSTEMS AND DECISION SCIENCES 12/2014 – 12/2015

Responsible for assisting two professors for Management of Information Resources course

Coordinated development and implementation of online ePortfolio utilizing Word Press Content Management System

Developed training materials and conducted classes for students for Microsoft Visio IT CASH MANAGEMENT INTERNSHIP – INTERNATIONAL PAPER SUMMER 2015 – MEMPHIS, TN

RESTAURANT MANAGER - CARRABBA’S ITALIAN GRILL

09/2010 – 04/2013 (DALLAS, TX; SHREVEPORT, LA; ROGERS, AR) Responsible for all FOH and BOH restaurant operations, including hiring, training, and financial management. Accomplishments include $40K cost reduction in service labor with $75K annual sales increase and $30K increase in cash flow (2012 over 2011), creation and implementation of food and LBW (liquor, beer, wine) waste reduction plan, improved training processes and development of staff mentoring program PAGE 2