Information Technology Support

Hamoon Babazadeh

acx675@r.postjobfree.com St. Louis, MO 469-***-****

Multiply - System Administrator (St. Louis, MO) Oct 2015- Present

Responsibilities:

•Troubleshoot Mac, PC, LAMP stack, network and peripheral hardware issues in person/via chat/email/ phone.

•Managed all Vendor Relationships, software compliance, applications and architecture: Active Directory, SAP Inventory Management System, Google Apps for Work/Better Cloud/Backupify, VMware View, Open Fire Jabber, Thin Client, Microsoft Exchange, Amazon Web Service, Jira, ESET, Casper, System Center, Lync, Firewalls, Routers and Switches, Cisco UCS, Polycom video conference, Shore Tel phone system,Partitioning / RAID and SAN Storage, sccm 2007,wireless accounts, Inventory management systems and mobile devices.

•Track technical problems and issues through to completion (Windows/Mac and remote VPN support)

•Troubleshoot TCP/IP connectivity, DNS, DHCP issues across a variety of technologies (LAN/Broadband/Wireless)

•Support Security Standards (anti-virus/anti-spam/firewall/patching/network access)

•Maintain passwords, data integrity, system access and security for Desktop technologies.

•experience with backup software such as EMC Networker, VERITAS and NetBackup.

•Secures network by enforcing network access, monitoring, control, and evaluation protocols.

•Participate in on boarding / off boarding / account creation/deletion

World Wide Technology - Support Specialist (St. louis, MO) Aug 2015 – Oct 2015

Responsibilities:

•Handled all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues.

•Managed Windows and Mac systems, IT procurement, local projects and act as backup for other User Support Engineers.

•Managed and monitored servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365.

•Collaborated with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones

•Performing software testing

•Performing migration demonstrations

Khodro Diesel - IT Support and Network engineer June 2012 – June 2015

•Installation, Configuring and troubleshooting Windows desktops and Windows servers and testing of networks, servers, operating system software, routers, switches, cabling and other related network components/equipment.

•Actively and consistently support all efforts to simplify and enhance the customer experience Participates in network planning, network design and engineering.

•Integrates topologies, hardware, software, transmission and protocols into complete network configurations.

•provide technical consulting services regarding use of computers, networks, mobile devices and VoIP in order to satisfy business needs to achieve.

•Coordinator for all events for off VPN webcast solution for company.

•New laptop/Smartphone/tablet device/software, OS testing, documentation and Knowledge Base creation, vendor escalations.

•Windows 7, 8, 10 evaluation, Apple Mac, Linux user new technology advocate.

•CRM On Demand – Defined, tested, communicated, documentation/content workflows, User Acceptance Testing as Global IT single point of contact.

Education:

Ranken Technical College – St. Louis, MO

CCNA, Network and System Administration/Administrator 2016 – Present

Azad University

Master’s Degree, MBA Masters of Business Administration 2012 – 2014

Heriot-Watt University – Scotland, UK

Bachelor’s Degree, Science Information Technology 2004 – 2010

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