Manager Customer Service

Jonathan Rhodes

**** ******* **., *********, ** *8672 – Cell 901-***-****– acx080@r.postjobfree.com

Objective

To utilize my work experience and formal education in an environment that will challenge me mentally and leverage my skills, abilities, and work ethic of getting the job done right the first time, without cutting corners.

Professional Experience

Nike, Inc. – Memphis, TN (Multiple Locations) July 2016-Present

Procurement Ops Manager (Contract)

Provides fresh ideas, new perspective/thinking on inventory management and operating supplies as well as procurement functions and sourcing

Identify improvement opportunities related to procurement operational and working capital principles.

Identify improvement opportunities related to procurement operational policies, processes and procedures to enhance procurement operations and improve performance metrics.

Work with internal and external stakeholders to identify and implement procurement operational improvements.

Manage projects with the ability to analyze spend while working in a fast pace team environment.

Manage a team of 6 coordinators to research, initiate and document procurement sourcing projects.

Hamilton Beach – Olive Branch, MS July 2016 -- Present Receiving Supervisor

Maintains a personnel structure and staffing level to accomplish the warehouse and receiving mission in an effective and efficient manner. Interviews and recommends applicants for hire as warehouse and receiving associates.

Plans and coordinates work, trains and motivates, monitors and evaluates performance of warehouse and receiving associates; ensures their ability to safely operate material handling equipment to move materials to and from storage configurations; counsels, records and disciplines as necessary. Develops crew leaders to effectively oversee the daily routines of their assigned crew members.

Maintains an equipment structure and level to accomplish the warehouse and receiving mission in a safe, effective manner. Provides appropriate equipment and racking to ensure the safe transport and storage of all materials. Researches material handling equipment to ensure procurement of the most suitable equipment in terms of performance, safety, reliability and cost.

Monitors the unloading of all materials into the receiving department; ensures materials are staged for counting and inspection; ensures receiving reports accurately report material received. Resolves discrepancies with accounting regarding invoices, packing slips, and receiver reports. Monitors the flow of paperwork from receiving to inventory control for timely data entry. Oversees the movement of material from receiving to the warehouse in an efficient, effective and safe manner

Smith & Nephew – Memphis, TN March 2016 – July 2016

Procurement Analyst

Initiate Commodity Strategy for MRO sites, for Maintenance, Facilities. Draft contract templates that included tiered rebate cost saving strategy based on incremental business.

Liaison between ISO certified calibration suppliers and Gage production.

Supported Facilities, Maintenance, and MRO Department representing Purchasing drafting Request for Proposals (RFP) and managing the evaluation and selection process for Operation Departments within the Organization

Effectively apply procurement strategies and best practices in order to leverage spend and reduce costs

Work closely with stakeholders to develop and utilize RFI (Request for Information) and RFQ (Request for Quote) techniques to identify, select, and engage with suppliers to ensure competitive market advantage

Responsible for sourcing, negotiations, contract development, monitoring and tracking key performance indicators (KPI) for selected indirect materials and services with an annual spend in excess of $13 million.

Consistently utilize LEAN and relevant supplier-sourcing strategies to ensure high quality, on time delivery, and cost competitiveness.

Perform spend analytics via Procurement data warehouse to develop and deploy appropriate sourcing strategies.

WIS International – Memphis, TN Jan 2016 -- March 2016

Inventory Manager

Supervising daily work flow of 10-15 people in large-scale inventories

Provide knowledgeable and courteous customer service to all levels of store staff to handle any issues during inventory

Executing small-scale inventories from setup to completion.

Completing accurate daily payroll of over 30 associates with daily billing that exceeds $10,000

Supporting area and district management in inventory execution and planning

Recruiting, hiring, and training, of new employees

Completing quality control verifications on crew of 30

AutoZone – Memphis, TN May 2012 – Sept 2015

Global Sourcing Product Manager (Jan 2015-Sept 2015)

Plan and implement strategic global sourcing plan.

Lead, coordinate and support project teams.

Responsible for establishing and maintaining efficiency within the supply chain structure,

Evaluates and recommends purchasing and sourcing decision to management

Analyze industry trends and evolving technology to proactively identify supply base issues to minimize risk, protect continuity of supply and exploit emerging opportunities that benefit the organization

Improve the value to price relationship (i.e. achieve cost reductions while maintaining or

improving quality/service)

Minimize inventory levels to maximize cash flow, working capital and storage while ensuring adequate inventory to support business needs

Develops sourcing plans, request for proposal and other sourcing documents

Special projects as assigned by executive management

General Liability Adjuster (Oct 2013-Dec 2014)

Handle complex litigated claims with limited input from Management team

Interview, telephone, and/or correspond with claimant and witnesses; obtains and reviews police hospital records, appraisals and repair estimates to evaluate injuries property damage; Reports to client as required by contractual account instructions; varying method of investigation according to type of incident.

Settle claims within assigned levels of authority

Comply with all statutory and regulatory requirements in all applicable jurisdictions.

Revise case reserves based on developments in the course of adjusting the claim

Engage and manage coverage counsel and defense counsel

Identify key issues and investigation required all while reviewing and analyzing expert’s reports

Work with and provide claim-specific guidance to Field Managers

Review and analyze medical records

Product Liability Agent (Aug 2012-Oct 2013)

Advise lawyers on the quality of any part that AutoZone sells that a customer has a claim against

Investigate alleged faulty part claims against AutoZone

Train AutoZone’s at Data Zone (Mexico) to be able to handle every aspect of the Labor Claims Process

Supervise Data Zone AutoZone’s on the day to day operations of handling claims

Work on special projects within the claims department

Safety/Loss Prevention (Intern) (May 2012 - Aug 2012)

Update safety logs according to company mishaps.

Keep track of personnel safety and environmental safety data and implementing it to come up with better safety prevention methods

Auditing local Auto Zone stores to make sure they are in compliance with the rules and regulations.

Assist the Regional Loss Prevention Manager by interviewing witnesses and suspects in different cases.

(January 2009- May 2012-College)

Pinnacle Airlines. Feb. 2008-Dec. 2008

GSE Mechanic

Doing daily maintenance on airport GSE equipment.

Changing Transmissions on TUGS.

Spot weld GSE equipment.

Update equipment reports.

United States Navy June 2003- June 2007

Aviation Mechanist

QA rep for the engine department on EA6B aircrafts.

Supervise night shift maintenance work in my department.

Installed and Uninstalled J52 engines in four EA6B Prowlers Aircrafts

Obtained Secret clearance

Education

B.S. Criminal Justice. University of Memphis. May. 2012 GPA 3.1

A.S. Criminal Justice Southwest Comm. College May 2011 GPA 3.4

High School Diploma. Westwood High School. May 2003

Awards/ Accomplishments

2013 AutoZone Extra Miler of the Year

AutoZone WITTDJR Award Winner

A Letter of Commendation from the Commanding officer of the USS George Washington. Captain M.J. Erdossy

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