Customer Service Representative

**** ***** *******

Columbus, Ohio *****

acwx1a@r.postjobfree.com:acwx1a@r.postjobfree.com

Cell: 330-***-****

Korry W. Lee

Seeking to utilize my previous customer service, communication and leadership abilities.

Skills

Proficiency using: Microsoft Works, Word, Excel, Power Point, and outlook.

Complaint handling and resolution.

Artistic abilities that have helped enhance power point presentations.

Gained useful skills in: DIS, WMS, Mobile Applications, Lotus Notes, Plant/Service Database, FAAR and Network Express mapping systems.

Leadership activities and awards

Tutoring experience gained through organizations in college and nonprofit programs.

Gained a substantial amount of knowledge in conducting, teaching and training individuals for their betterment from college courses and leadership roles.

Supervision skills gained from running after school programs.

Professional Experience

COLUMBIA GAS/NiSOURCE Columbus, OH

OCT ’10 - Present

Operations Coordinator

Quality assurance checks are done on gas leak documentation.

Materials are ordered.

Work is created in the office for technicians to fix gas leaks in the field.

Utility Protection Services are called and permits are sent to ensure work can be completed in the field.

Recipient of the employee of the month award for October 2015.

THE GODDARD SCHOOL Columbus, OH

DEC ’09 - OCT ’10

Assistant Teacher

Assisted in lesson plan development.

Met the individual needs of the student.

Communicated with parents about the progress of their child.

Participation in staff and training meetings.

Planned and implemented activities that helped develop self-esteem and social skills.

Demonstrated good teamwork and chemistry in the classroom with the lead teacher.

GENERAL ELECTRIC Canton, OH

JAN ’09 – DEC ’09

Customer Service Representative

Handled inbound calls from customers.

Maintained a positive relationship between the customer and GE by keeping a positive attitude no matter what the situation was.

Determined the customer’s needs and responded by answering questions and resolving complaints with first-call resolution.

Entered Data using workstation and data processing screens.

CITY YEAR Columbus, OH

SEP ’06 – JULY ’08

Tutor/Mentor

Tutored and mentored elementary students in literacy.

Set goals and monitored students progress throughout the school year.

Helped plan and run after school programs for elementary students.

Participated in volunteer community services, restoring park playgrounds, community centers and schools.

Education and Training

OHIO WESLEYAN UNIVERSITY Delaware, OH

SEP ’02 – MAY ’06

Bachelors of Arts - MAJOR: Physical Education – MINOR: Black World Studies

Elected as Public Relations Officer and Secretary for the Student Union on Black Awareness.

Elected as Secretary of Black Men of the Future

Received the Commitment Award for the Columbus Initiative tutoring program.

Participated in the Ohio Wesleyan gospel choir.

Earned 3 letters for the Ohio Wesleyan University Football Team.

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