Customer Service Training

Extensive transportation in the areas of package handling, delivery/courier industries as well as in the airline industry; all of which require excellent customer service skills.

Work Experience Economy Linen, Columbus, OH

March 2007-present

Delivery/pickup driver and route sales

Load and unload truck for day’s deliveries & pickups

Customer liaison on customer service matters

Upload invoice/inventory data into handheld device

Collect payment as required

Place additional orders as customer requires

Maintain truck logs as necessary

Route has consisted of small, medium and large customers in all industries.

Delta Airlines, Atlanta, GA & Orlando, FL

April 2004-June 2006 (Atlanta, GA)

November 1996- March 2004 (transferred from Orlando, FL)

Frequent Shift Leader Responsibilities

All Ramp & Bag Room (Domestic & Int’l) Responsibilities

Freight & Mail Handling

Equipment Fueling/Servicing

Received perfect 5 year attendance certificate

All ramp and bag room (domestic & international) duties performed, ramp duties included operating loaders, tugs and belt loaders; parking planes; handling mail and airfreight. Additionally fueled all equipment.

Federal Express Home Delivery, Orlando, FL

July 200-March 2003

Package Handling

Address Resolution Duties

Sort line management

Courier/Package Delivery Service

All equipment operations including can loading, parking and unloading planes, and sorting packages by destination. Handled bad address resolution for station. Picked up and delivered residential and business packages as well as performed morning sort line management duties.

Specialized Training International Air Academy, Inc.,

Vancouver, WA

1980, Twelve weeks of concentrate hands-on Airline training school.

Additional Training Hazardous Materials, Handling & Shipping Training, 2000

License Held Ohio CDL B Endorsement PSX

Education Upper Valley JVS, Piqua, OH

Heating, Air Conditioning Program, Graduated June 1980

Mansfield Senior High, Mansfield, Ohio

Graduated June 1977

References Available Upon Request

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