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Customer Service Management

Location:
Macon, GA
Posted:
September 20, 2016

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Resume:

Rhonda G. Green Barnes

**** ***** ***** **** *****, GA 31217 478-***-****

E-mail address: acwovy@r.postjobfree.com & acwovy@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Virginia College, Macon, GA 06/2015 to present

Lead General Education Instructor/Assistant Program Director

Create and execute active, exciting, and engaging syllabi & lesson plans for six General Education Classes for Business

Medical Assistants, Network Technicians, Health Care Coding and Billing, and Pharmacy Technician Departments’ students

Teach all Effective Speaking, Public Speaking, and English

Classes (The only Established, Qualified Communication Instructor)

Teach EDU 1010 Framework (New Students Entering Institution) Classes

Teach EDU 1020 Career Exploration (Senior Students Exiting Institution) Classes; assist students with locating externships, creating resumes, preparing for interviews, learning the importance of professionalism and good customer service skills; teach students how to build professional networks, and how to dress for success

Provide mentoring, guidance, and training to all General Education Instructors

Maintain records of student attendance, grades, labs, and homework assignments, advisements, and case management

Establish and provide creative activities and assignments to keep students engage and excited about learning

Assist Enrollment with retention of students by keeping students actively engaged in classes and learning

Private Event Planning Services, Macon, GA 04/2008 to present

Consultant/Special Events/Private Consultation

Teach leadership Classes, Customer Service Training Classes, “Living in Purpose” Classes, and Etiquette and Social Graces Classes (Dining, Personal & Social, & Business) for select businesses, agencies, companies, organizations, and individuals

Perform voiceovers, write speeches for special events; speaker for special occasions such as: Graduation Celebrations,

Women’s Day, Prayer Breakfasts, Motivational Sessions, and

Youth Rallies. Teach Professional/Business Acumen and

Employment Preparation Classes (Resume

Prep, Cover Letter Writing, Interviewing Skills, Dress for Success, Career Exploration, Time Management, Goal Setting, and Self Esteem Classes)

Plan and direct weddings, bridal showers, wedding showers, baby showers, Rites of Passage Ceremonies, Banquets, Anniversary Celebrations, Birthday Parties, and various Pageants

Wesleyan College, Macon, GA 07/2008 to 07/2014

Director of Lane Center for Community Engagement and Service, Adjunct Professor of Humans Services, & Executive Director of Aunt Maggie’s Kitchen Table Outreach

Center & After-School Program

Created, developed, and implemented service learning programs & activities for college community of 850 students, faculty, alumnae, and staff; raised over $300,000 annually for programs through grant writing and fundraising

Served on the grant writing team, US Presidential Community Service Honor Roll, Quality Assurance, Accreditation, Student Activities, and Admissions Teams

Coordinated and managed Wesleyan's GEAR UP (Gaining

Early Awareness and Readiness for Undergraduate

Programs) AVID (Advancement Via Individual Determination)

Program. Facilitated contract with Bibb County Board of

Education on a regular basis to keep administration updated on Mentors and Protégés progress. Managed and facilitated activities, programming, scheduling, budgeting, annual proposals, and tutors’ assessments. Hired, managed, and scheduled college students for Howard Middle School, Howard High School, and Hutchings College and Career Academy

Created, recruited, trained, managed, and facilitated student/servant leaders, and community volunteers for various community outreach initiatives and programs; mobilized over 850 campus members and students within community service outreach placements at various local social service agencies semi-annually

Created the first Human Services/Service Learning Class ever instituted for the institution. The Class taught the rudimentary principles of leadership, strategic planning, and service. (Class was added to the institution’s course offerings, Fall Semester 2009)

Directed and managed Aunt Maggie's Kitchen Table Outreach

Center and After-School Cultural Arts Program in Anthony Homes Public Housing Community for six years; served over 150 students “at risk” youth, ages 3-16 years old. Planned and managed budgets, developed programming & activities, hired, trained, and facilitated consultants, volunteers, and mentors. Hosted work preparation sessions (Resume Writing, Goal Setting, Time Management, Interviewing Preparation, Dress for Success) and various self-development trainings for the public housing residents and parents of after-school participants

Recruited, trained, managed 40+ student tutors/mentors for community service assignments and mentoring responsibilities

Developed, facilitated, and managed campus wide community service activities, internships, and volunteer service projects, which mobilized the campus community, which included the college’s president, vice presidents, deans, faculty, staff, alumnae, students, and community members

Created and taught specialized workshops in: Customer

Service, Service Learning, Discovering Purpose, Goal Setting,

Time Management, Dressing for Success, Business Etiquette, and Community Outreach on college campus to servant leaders

Taught service learning and servant leadership classes to senior adult learners (55 and up) in Wesleyan's Academy for Life Long Learning {WALL} (classes offered to senior citizens who were non-degree seeking and wanted to enhance their skills and knowledge)

Created, managed & recruited staff, produced & managed budget, and developed curriculum for LEAP (Leadership, Education, & Arts Program) Summer Camp for youth ages, 616 years of age for “at risk” youth

Macon Housing Authority, Macon, GA 8/1999 to 7/2008

Facility Director, Family Investment Center; Coordinator, Upward Mobility/Family Self

Sufficiency Programs

Managed 22,886 sq. ft. multi-million dollar HUD Funded

Family Investment Center, a Workforce Investment Act local One

Stop Shop, home to the Department of Labor, Central Georgia Technical College's Adult Learning Center, Family Counseling Center, and 22 other community outreach agencies

Facilitated Family Self Sufficiency Case Managements’ caseload of a total of 950 clients (public housing and Section 8 participants) and Upward Mobility activities for MHA residents and low-income families

Personally managed Family Self Sufficiency individual caseload of 450 clients and budget of $450,000

Conducted individualized interviews to assess clients' career and personal developmental needs

Conducted employment counseling and needs assessments (Personal, Education, Career, and Health) for caseload

Developed, implemented, and taught ongoing self-development workshops on Budgeting, Public Speaking, Goal Setting, Self Esteem, Time Management, Action Planning, Interviewing Skills, Resume Writing, and Career Development

Directed the Nationally Acclaimed WINGS (Women Initiating New Goals for Success) Program for disadvantaged women on public assistance whose benefits were ended

Prepared monthly, semi-annual and annual program activity reports to the Department of Housing & Urban Development

Developed, created budget, hired staff, created curriculum, and facilitated LEAP Camp Summer Program for disadvantaged youth ages 6-16 years old

Affiliations

Macon-Bibb County Notary Public

Member-Advisory Board, University of GA County Extension

Board of Directors – Family Counseling Center of Central Georgia

Chairperson- Planning and Assessment Commitment, Family Counseling Center

Member-Delta Mu Delta Business Honor Society (for Doctoral Level Professionals)

Member-National Association of Professional Women

Central Georgia Technical College Advisory Board for the Business Management, Marketing, Hospitality, Restaurant, and Tourism Programs

Ambassador for the City of Macon- I Am Macon/Macon Bibb County Convention and Visitors Bureau

EDUCATION

University of Phoenix, Phoenix, AZ, Doctorate of Management in Organization

Leadership, December 2012

University of Phoenix, Phoenix, AZ, Master of Arts in Organizational Management

September 2004

Mercer University, Macon, GA, Bachelors of Arts in Communications

May 1993



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