Jennifer Owens

Cell: 951-***-****

Riverside, CA

Email: acwfiz@r.postjobfree.com

(Page 1)

Objective:

Seeking to obtain a challenging position as a Certified Phlebotomist in a medical setting. Skill Highlights:

Routine Blood Collection, Standard Phlebotomy Equipment: Tourniquets, Vaccutainer Tubes, Sleeves, Butterfly Needles and Centrifuge. Venipuncture and Capillary Puncture, Collection and Handling Safety, Quality Assurance Control, CPR certified, Excellent Patient Care, Specimen Storage, Urine Collections, Urine Drug Testing, Saliva testing, HIPAA Compliant, Medical Records Review, Family caregiver for disabled veteran and stroke patient, Specimen Courier and Shipment, Drove and Maintained a Company Vehicle, Familiar with DX Codes, Medication Knowledge, Taking Vitals, Ordering Supplies, Elicits Collaboration with Patients, E-mail, Microsoft Exchange, Microsoft Certified in: Word, Excel, PowerPoint, Outlook, and Access. Administrative Office, Fax, Copier, Maintain Inventory, Heavy Phones, Filing, POS Terminals, Cash Handling, Counting Money in Cash Office, Cash Collections, Data Entry, Stocking, Supervising, Excellent Time Management, Excellent Driving Skills and Road Sense, Ability to Work Unsupervised, Customer Service, Ability to Work Tight Schedules, Personable, Team Player, Troubleshooting and Problem Resolution

Licenses and Certifications:

Licensed Phlebotomist CPT 1 #T3M8Q2H9 1/29/2016 Expires 1/29/2018 Certified Medical Administrative Assistant 5/2011

Certified Microsoft Applications Specialist 12/2010 Education:

Mission Career College Riverside, CA

Certified Phlebotomist 2016

Riverside County Office of Education Riverside, CA Certified Medical Administrative Assistant 2011

Computer Training Academy Riverside, CA

Certified Microsoft Applications Specialist 2010

Experience:

Elderly father’s stroke aftercare Riverside, CA

Family caregiver Volunteer 2014 to present

Provided in-home after stroke care, Aided in rehabilitation, Assisted with bathing, Prepared meals and laundry, Used strict meal guidelines, Provided financial management, Managed medications, Scheduled and participated in Dr.’s appointments at the veterans hospital and other related duties. Valentine Medical Clinic Riverside, CA

Phlebotomist Intern Mar 2016 to May 2016

Greeted patients and verified all personal information on requisition, Cared for patients and their safety, Performed Venipuncture and Capillary puncture and collected adequate samples according to Dr. specifications, Timely and accurate collection of urine and blood samples, Utilized centrifuge when applicable, Prepared specimen for lab pick-up, Sanitized work area and maintained supplies.

(Page 2)

Calloway Laboratories, Inc. (So Cal Division) Woburn, MA Senior Field Service Representative 06/27/2011 to 08/08/2014 Responsible for accurately completing all requisitions forms, Chain of custody insurance information, physician's signature, DX codes, Patient medications, Assisted patient and obtained urine or saliva specimens, Worked collectively with client, field Operations Manager, sales and customer support departments to safeguard high quality of service, Gathered billing information and relayed paperwork to appropriate department, Supported Field Operations Manager with implementation and documentation of client requests, Maintained adequate inventory of testing supplies for clinic and updated protocols, Frequently worked in pain clinics and sober living/rehab facilities, Disclosed issues or concerns to the department manager, Arranged for the proper shipment of specimens to our in-house laboratory, Drove and maintained company vehicle on daily route at assigned accounts, Completed all appropriate logs for pickup and relays them to dispatch daily, With direction from Operations, training was implemented for new clients and staff, Viewed and printed reports, pulled charts and filed them for client review. Riverside County Regional Medical Center Moreno Valley, CA Medical Unit Clerk 02/2011 to 05/2011

Answered multi line phones and provided patient service, Requisitioned charts for scheduled appointments, Reviewed patient charge slips RVUs, update enter ICD9 codes for services in computerized record, while maintaining HIPPA guidelines, Processed no show charts made notations, Utilized proper forms for patient admission, input information on batch sheets, Assists patients in scheduling follow up routine appointments and arranged previous days charge slips to close clinic. Lowe's Home Improvement Murrieta, CA

Installed Sales Coordinator 12/2005 to 02/2008

Executed purchase orders, maintained customer rapport, overlooking sales contracts, numbers, accuracy and compliance with installers quotes/pricing, Scheduled installation dates with installers, customers and resolved any issues, Reviewed production schedules/work orders, establishing priorities, according to specs, Submitted reports to vendors, for defective product/labor, obtaining codes for reimbursement, Arranged inspections, for installers’ workmanship, and overall capabilities, Processed purchase orders for payment.

Lowe's Home Improvement Corona, CA

Customer Service Manager 06/2005 to 12/2005

Trained and managed 25-30 employees, Supervised cashiers, customer service, returns, coordinated schedules, resolved conflicts, provided over-rides, and assigned tasks throughout the day, Successfully provided assistance in the store where needed, as well as helping customers and resolving complicated issues.

Lowe's Home Improvement Corona, CA

Head Cashier Supervisor 11/2003 to 06/2005

Trained and managed 20-25 employees, Issued cash to registers, read, recorded totals on register receipt, verified cash onhand, Received callers responded to complaints, achieving resolution to client concern in an efficient manner, Approved overrides for checks, receipts, and pricing, Coordinated breaks, and lunches efficiently throughout the day to ensure proper functioning of the department, Routed forms to appropriate department, regarding will-call orders and special product services, Increased customer satisfaction providing financial management related to credit card payments, credit line increases and processing orders, Maintained product stock and pricing on end-caps near surrounding registers, Examined returned merchandise, and prepared return authorizations, for store reimbursement.