Post Job Free

Resume

Sign in

Customer Service Mental Health

Location:
Lititz, PA, 17543
Posted:
August 31, 2016

Contact this candidate

Resume:

Elizabeth M Law

*** **** ****** *** ***

Ephrata PA 17522

Primary Phone: 717-***-****

Cell Phone: 717-***-****

Email: acwffv@r.postjobfree.com

OBJECTIVE: Seeking a full time career position in Human Services where I can utilize and maximize my education and experience in the field.

WORK EXPERIENCE

Mennonite Central Committee, Ephrata, PA 2015-present

Volunteer in Re-Uzit Shop as cashier, scheduler, customer service and other duties as assigned.

NLD Partners, LLC - Myerstown, PA

2011 - 2014

Marketing Executive

Recruit new partners to grow a home based business. Attend trainings and on line webinars, communicate via email and telephone. Answer questions about working the business, marketing products and promoting wellness.

TJMaxx Companies - Lebanon, PA

2011 - 2013

Cash Office/Customer Service Associate

Operated computers programmed with accounting software to record, store, and analyze information. Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operated 10-key calculators, computers and copy machines to perform calculations and produce documents. Reconciled, noted and reported discrepancies found in records. Handled cash, prepared deposits, opened store and cash registers. Maintained layaway inventory. Responded to customer inquires through multiple phone lines. Worked in the backroom assisting in replenishing store merchandise. Cashiered when called upon to do so.

Boscov's Department Store - Lebanon, PA

11/19/2009 - 01/01/2011

Sales Associate

Greeted customers and ascertained their wants and needs. Cashier, scan merchandise for price checks, inventory, descriptions and availability. Provided information and education to customers in the store and on the phone. Filled customer orders using the computer and telephone system. Explained products and warranties to customers and assisted customers with purchases. Assisted in conducting inventory and restocking merchandise as instructed by the supervisor. Set up displays to bring aesthetic balance to the sales floor.

Commonwealth of Pennsylvania - Pottstown, PA

12/05/2005 - 05/25/2007

Income Maintenance Caseworker

Interviewed applicants on existing case loads to determine eligibility for financial and other related Income Maintenance programs. Verified client data regarding continued eligibility. Extensive data entry and telephone interaction with clients as well as follow up phone calls for updating current and accurate client information. Handled approximately 100 incoming calls per day. Developed and maintained positive customer relations within the company to ensure requests and questions were handled appropriately and in a timely manner. Received and placed follow-up telephone calls/emails to answer customer questions. Use of computer system for tracking, information gathering and troubleshooting and generating notices. Explained policies and procedures to clients to ensure they were receiving benefits and services appropriate for them. Worked with mental health and physically disabled individuals on a daily basis.

At Home Residential Services - Ephrata, PA

06/24/2000 - 11/12/2005

Residential Manager

Provided residential and personal care services to individuals with disabilities. Managed finances, bookkeeping and payroll. Identified social service programs appropriate for each client. Liaison between physicians, case managers and human service organizations. Recruited, hired, trained and supported employees.

Lancaster Lebanon IU 13 - Manheim, PA

12/03/1998 - 08/30/2000

Paraeducator

Assisted head teacher in emotional support classroom. Conducted small group and 1:1 tutoring. Provided emotional support and ensured safety for students. Helped write and implement individual educational plans. Assisted in planning lessons and community activities. Learned and practice non-violent crisis intervention. Participated in mental health workshops and continuing education courses.

United Cerebral Palsy of Lancaster County - Lancaster, PA

05/12/1995 - 12/02/1998

Attendant/CSPPPD Service Coordinator

Attendant, 2 years.

Provided personal care to people with disabilities. Followed service plans, kept track of client progress.

CSPPPD Service Coordinator, 2 years. Promoted to this position after obtaining BA. Determined eligibility, interviewed, assessed and educated clients. Wrote case notes and prescribed courses of action.

Recruited, interviewed, hired (completed HR paperwork and explained policy and procedures) to applicants.

Trained new employees on the job site. Liaison between client and employee.

EDUCATION

Argosy University Will Graduate with MS in Human Services 09/21/2016

on line, Pennsylvania

Working on Master’s Degree in Human Services

Nu Way Recovery Services

08/01/2012 - 11/01/2012

New Cumberland, Pennsylvania

Vocational/Technical Certificate – Certified Recovery Specialist

Millersville University

08/24/1992 - 12/12/1996

Millersville University, Pennsylvania

Bachelor's degree

Psychology



Contact this candidate