Monica M. Porter

P.O. Box ***

Wellford, S.C. ***85

864-***-****

Objective To obtain a position as a Customer Service Representative or

Administrative Assistant with a growing company.

WORK HISTORY

03/13-Present American Funeral Financial (Greenville, S.C.)

Customer Care Specialist

Duties include provide excellent customer service, answer all incoming calls, provide

customers with updates on the progress of an assignment, fax claim forms as needed,

obtain contract numbers for daily funding report, prepare daily UPS labels to mail

checks and documents, order office supplies, and assist in claims department as needed.

02/12-03/13 American Credit Acceptance (Spartanburg, S.C.)

Funding Verifier

Duties included enter retail installment contracts, contact dealers regarding incorrect

or missing documents, verify automobile insurance, prepare deal to send to funding,

and process incoming mail.

12/10-07/11 Tire Centers, LLC (Duncan, S.C.) thru Find Great People

Facilities Coordinator

Duties included process all incoming Certificate of Insurance requests, report needed

repairs to service vendors, sort and distribute all incoming mail and packages, place

proper mail charge on outgoing mail, deliver outgoing mail to the post office, and order

and maintain all office supplies for employees.

09/00-09/10 Ventex Company (Spartanburg, S.C.)

Customer Service & Shipping/Receiving Clerk

Duties included process/coordinate all incoming catalog orders, verify pricing and ship

dates, post incoming invoices, invoice customers, receive and inspect incoming ship-

ments, post receiving tickets, pack or palletize outgoing shipments, schedule & arrange

shipment pick-ups, order and maintain all office supplies, and assist in showroom sales.

EDUCATION

08/79-06/83 James F. Byrnes High School (Duncan, S.C.)

Diploma

09/83-05/85 Rutledge College (Spartanburg, S.C.)

Secretarial Science/Computer Science