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Administrative Assistant Customer Service

Location:
Los Angeles, CA
Salary:
25.00
Posted:
August 31, 2016

Contact this candidate

Resume:

Tammi Saucer

**** *. **** ******

Los Angeles, CA. 90047

acwfdh@r.postjobfree.com

323-***-****

PROFESSIONAL SUMMARY

Driven and ambitious professional with a strong organizational, communications and customer service skills with a record of success as a General Front Office Manager, Medical Secretary and Administrative Assistant (Level III). I have the ability to handle stress effectively and shift priorities as needed to meet deadlines. I have a strong sense of urgency and the ability to effectively multitask.

Work experience:

Administrative Assistant III January 2016 to Present

Planned Parenthood Los Angeles

Head Quarters

• Distributed in-coming mail to departments at least twice a day and treated all in-coming mail marked

as confidential with importance and direct to addressee immediately

• Complete routine and special analytical assignments under the direction of department management

• Maintained calendars for department managers, which included scheduling meetings and making arrangements appointments, including booking rooms for the meetings or providing dial in information

• Prepared expense reports on an as needed basis, including compiling receipts and submitting expense report to accounts payable.

• Provided notification of appointments, changes to calendars and any necessary reminders

• Created Org Charts in Visio and keep them updated whenever staff changes occur

• Assist with preparing departmental manuals by typing, creating table of content and inserting appendix

• Created flow-charts and power point presentations when requested

• Assist with onboarding employees with hardware request, phone extension setup and system access

• Submit monthly productivity reports for all department to VP’s and management

General/Front Office Manager September 1994 to January 2015 Forster Physical Therapy

Santa Monica, CA.

• Obtained in and out of network physical therapy insurance benefits for physical therapy

• Authorization and pre-certification for workers compensation and liens

• Oversee two receptionists and file clerk including performance appraisals and counseling

• Proven 85% weekly reschedule/pre-schedule dates for patients

• Assisted with the travel coordination of the doctor’s schedule.

• Reduced office supplies costs by regularly reviewing comparative prices by vendors

• Responsible for supervising all company and office in day to day functions

• Managed the physical plant as well as exercise equipment, computers, phone system, copy

machines and physical therapy modalities

• Collected payroll reports from all staff and forwarding to company payroll representative

• Performed data entry for patient files

Medical Secretary October 1982 to September 1994

Melvin S. Ehrenhalt, M.D. Inc.

Beverly Hills, CA.

• Insurance verification

• Completed all insurance and disability forms

• Scheduled appointments surgeries, and diagnostic testing including assisting in all procedures

• Typed and prepared all medical files

• Answered busy phones

Medical Assistant April 1981 to October 1982

Rupert Grant, M.D.

Los Angeles, CA.

• Performed all aspects of front and back office functions

• Obtain vital signs, prepare exam rooms and assist with office surgeries

• Full time employee after successful completion of 30-day internship

EDUCATION/CERTIFICATIONS:

Certificate of Achievement from Southland Career Institute in Medical Assistant

COMPUTER SKILLS: MS Word Excel PowerPoint Visio Outlook PTOS (Physical Therapy Operating System) EOB Multi-line phones Pitney Bowes Mail Machine Fax Machine Copier Internet-Savvy Scanner.

References upon Request:



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