Michael J. Freed

** **** ****, *********, ** **803 ~ cell 516-***-****. ~ acwfan@r.postjobfree.com

Professional Summary

Mr. Freed has more than 25 years of experience consisting of executive management, business development, operations

expertise and building national strategic relationships. Mr. Freed has specialized in the reorganization and/or creation of real estate information services, title and settlement, captive vendor management, managed services and operational business units designed to streamline operational processes, reduce operating costs in order to increase profit margin ratios through managed growth and new business development programs with a focus on tactical relationships that result in high client retention and satisfaction. This unique mix of operations and development experience has allowed Mr. Freed to successfully build strategic business initiatives that have exceeded revenue projections, increased client and employee satisfaction and reduced operating costs. Mr. Freed is passionate about quality, creating high value solutions and employee retention. He has successfully served as a change agent for many organizations in either a start-up environment or in transition due to changing market conditions, technology impacts, growth, acquisitions, or a shifting competitive landscape.

Management Accomplishments

Created a single-location title insurance agency and settlement company into a national production and sales center business unit. Mr. Freed was responsible for building an operations and sales footprint that was licensed in 26 states and negotiated outsourcing agreements for full national coverage. Mr. Freed created and maintained a national network of vendors and attorneys and implemented sophisticated software and technologies to monitor standards of quality and service. In his capacity as President, Mr. Freed managed all senior level direct reports for operations and sales. All 40 full-time employees and approximately 100 contract employees reported up through Mr. Freed.

Negotiated and merged operations for 6 business units in creating the largest bank owned captive title insurance vendor management company and real estate information services firm in the country. Resulting organization consisted of over 300 employees generating over 1 million transactions and $25 million annually. In this capacity, Mr. Freed, as EVP Operations, reported to the CEO and was responsible for all operations in the corporate facility. Managed 4 senior executives, 6 department heads, 175 employees and 3 different revenue streams.

Reorganized and built-up client support service offerings to include dedicated client services and operational teams and significantly changed the personnel and focus of business development efforts. Assimilated 5 separately acquired companies and integrated a seamless transition to a new organizational structure he created. Researched and brought in new technology (vendor management and tracking software, incorporation of GPS data assessment and review platforms) to match industry requirements, launched new service offerings that exceeded revenue projections and surpassed sales targets, retained key employees during transformation period and maintained a high level of client satisfaction.

Initiated the startup and coordinated all business and sales segments that provide law firms with outsourcing, administration, review and disbursement of cases related to the firm’s practice and required legal services. Operational footprint consisted of approximately 500 employees and contractors providing real estate services, document intake, data entry, vendor management, research, investigations, document and court services, service of process, claims review and fund disbursements. Focus was on defining the organizational strategy and vision, process improvement and streamlining operations to assimilate regional operating centers and meet market demands. Millions of dollars were eliminated from operating expenses in less than 12 months through economies of scale and technology investments that yielded the expected ROI in less than one year. In this capacity, Mr. Freed, as CEO, reported to an executive committee and was responsible for all revenue streams that generated $100 million in revenue.

Evaluated existing business workflow and initiated projections for expansion of a legal services company transitioning from a founder run organization which resulted in a restructuring of all departments in order to implement business process improvements, capture business intelligence statistics, and monitor process improvement results. Focus was on real estate related services, managed services, revenue acquisition, business development, client satisfaction and workflow efficiency for a company that was stagnated and experiencing margin erosion. Operationally, all functions became centralized and all departments became metrics driven. Mr. Freed also spearheaded a Florida expansion leading the creation of an operations and sales facility, personally marketing and securing commitments for millions of dollars in new business. Mr. Freed reported to the Founder/CEO along with the Board of Directors. Mr. Freed was responsible for managing 100 employees and generating over $25 million in revenue.

Michael J. Freed

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Sales and Marketing Accomplishments

Mr. Freed has built and successfully managed sales and marketing organizations. In this capacity, he has been

responsible for the following:

Corporate Marketing - assessment of market attractiveness for products and services by analyzing customer needs and requirements as well as determination of corporate value for external marketing and internal corporate culture.

Strategic Marketing - determination of how to compete in the marketplace through market segmentation, targeting and product positioning through a detail analysis of competitors and the competitive landscape.

Sales Management - built sales organizations for start-up companies, established organizations deprived of specific service divisions and state specific expansion and establishment of a corporate footprint in geographic locations where none had existed previously.

Employment History

KCT Abstract, LLC, New York, New York

Chief Title Officer and Director of Strategy Development, 2016

(Formulating a national marketing strategy and salesforce. Analyze the operations workflow and design process refinements, improving service and quality. Involved in facilitating complex title transactions)

InSync Litigation Services, Inc., New York, New York

Consulting Vice President, All legal Services Operations, 2014-2015

(Responsible for the strategy and implementation of personnel and operations for multiple acquired companies. Coordinated technology, operations, sales, operations and client services)

Avenue 365 Lender Services, Plymouth Meeting, Pennsylvania

Senior Vice President, 2013-2014

(Responsible for crafting a national default services division and sales organization, negotiating strategic relationships)

Attorney Outsourcing Support Services, Inc., Melville, New York

Chief Executive Officer, 2012 - 2013

(Responsible for initial startup of back office corporate services, sales, operations, client services, P&L and forecasting)

A&J Processing Services, LLC, Westbury, New York

General Manager 2010 - 2012

(Responsible for all business related operations, sales, client services and Florida startup and expansion)

SafeHaven Settlement Services, Inc., Westbury, New York

President, 2005 - 2010

(Directed all operations, marketing, sales, business development, P&L management and national expansion)

Nations Real Estate Information Services, Inc., Garden City, New York

President, 2002 - 2005

(Responsible for regional startup operations, marketing, sales management, business development, client services for the northeast corridor)

GreenLink, LLC, Jacksonville, Florida (acquired by Wachovia Bank)

Executive Vice President, 1999 - 2001

(Responsible for operations in all revenue streams, client services and sales relationships with national business units)

Earlier Career

Realty Reports, Inc., Executive Vice President National Operations and Sales

Trans Union Corporation, Regional Vice President

MidLantic Home Mortgage Corporation, Vice President and Branch Manager

The First Boston Corporation, Mortgage Finance Auditor

Education: Quinnipiac College, Hamden, Connecticut

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