Doniel Lovely

901-***-**** acweuc@r.postjobfree.com

IT System Engineer

System Support Engineer with experience providing creative and effective PC and networking strategies in an administrative support role. Exceptional technical education: consistently keeping current with emerging network technologies.

Technical Certifications

Certifications:

MCITP Server Admin ( In Progress)

Security +

CompTIA Health Care IT - Completed

Apple Certified Repair Technician- Completed

IRise Trained

Certified Associate Project Manager Certification

Systems:

Windows 7, Windows 8.1, Linux, Windows NT/2000/XP, Mac OS Windows 10 Windows Server 2012 r2

Databases:

Oracle, AS400, Relational Databases, Remedy, MS Access

Languages:

Visual Basic, SQL,XML, Java, Oracle, C++

Software:

Microsoft Essential 2003-2013, MS Server2003-2012, VOIP, Windows 8, SCCM 2007

Education

DEVRY UNIVERSITY – Memphis, TN

Bachelor of Science Degree in Computer Networking and Communication Management, 2014

Associate of Arts in Network Systems Administration, 2012

Skills

Proficiency and experience in PC and Apple laptop configuration and implementation of projects such as Windows Sever 2003 – 2012 R2 and Apple IOS.

Support Active Directory, Outlook, and Cisco switches, routers and hub troubleshooting

Performed software and hardware installations including LINUX, Windows XP-7 operating systems

and managed Cisco network connectivity

Provided technical assistance on local issues i.e., printers, scanners, as well as network issues

Experience and Knowledge of Microsoft Office and SQL inventory databases, Window server 2003 thru 2012 Domain accounts,

Implemented Windows 7 – Windows 8 migration for laptops and desktop workstations using SCCM.

Experienced in VLAN and VPN concepts and systems.

Extremely process oriented, and organized.

Experienced in managing and deploying multilevel test storage unit

Has a methodical approach to problem solving with an attention to detail

Experience working with Microsoft Windows Server 2000/2012 systems

Experienced in Windows Server and Internet Applications, including: Active Directory

System performance, monitoring and optimization

DNS/TCP-IP, HTTP, HTTPS

Knowledge of Cisco switching/routing protocol such as NAT, EIGRP, Access List

Experience in VMware and Virtual Box Sever software

Work Experience

NuRepublic Accounting Services

IT Project Manager/Windows Server Engineer (May. 2015- June.2016)

Created and managed Windows Servers 2012 R2, 2008 R2 and 2003 servers software application

Provide solutions for various project and operational needs, including the installation of new infrastructure.

Rebuilding of existing Windows/Linux, and Virtual box servers, and configuration of hardware, peripherals, network printers, scanners and storage systems.

Project manager in developing a standard to install new servers into the environment using Microsoft MDT.

Main point of contact for all IT need within the organization.

Managed and trained level II support technical and act as level III support

Managed and created domain controllers and OU within the virtual box server environment.

Managed projects using MS Project and CRM software

Budgeted hardware cost for vendor purchases and provided support to accounting department

Installed, configured, and administered user desktops including Windows XP, Windows 7, VDI infrastructure thru Citrix XenApp implementation

GSU- GA (Georgia State)

Sr. PC Support Specialist Lead (Jan. 2015- April.-2015)

Provided Level II/III technical assistance on local issues i.e., printers, scanners, as well as network issues.

Implemented Windows 7 – Windows 8.1 migration for laptops and desktop workstations.

Support Active Directory, Outlook, and Cisco switches, routers and hub troubleshooting.

Performed software and hardware installations including LINUX, Windows XP-7 operating systems

and managed Cisco network connectivity.

Reimaged PC using Ghost/ Image X

Experience in virtualization using VM- Ware.

Provided in depth training to staff on effective ways of using applications.

Experiences Symantec Desktop Deployment Suite and Landesk remote tool

Syntel Corporation- TN (FedEx)

Sr. System Support Analyst (Oct. 2013- Dec.-2014)

Provide level II/III support of all of the company core hardware/software application.

Worked closely with remote user to resolved VPN issue.

Deployed specially designed test cases – Retrieved system metrics, gathered and formatted statistics and ran analyses to identify system issue for development team.

Assist in the development of corporate software application using agile methodology.

Provided constant technical support for application to ensure optimal durability and reliability – Investigated and resolved technical operational issues of the application.

Act as main point of contact between end-user and application developers by using HP Services Center ticking system to resolved users issue.

Trained end-users by means of verbal personal instruction and specially detailed designed documents.

Installed and configured Cisco Meeting Place remote access.

City of Memphis- Memphis, TN

System Support Engineer (Mar. 2013- Oct. 2013)

Installed and configured desktop/laptop computers, printers, handheld mobile devices, in a Windows XP-7 environment.

Used RDP to remotely access user laptop and desktop computer as well as installed any software packages needed

Manage 10,000 plus user account and group policies both in Active Directory and MS Exchange servers 2008 R2.

Add and remove user roles and features: configured AD Domain Services roles: configure file and print services: configured wireless access points for VPN users.

Experience using Remedy ticketing system to manage users issue and create documentation of all work done

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Provided in depth troubleshooting for all local networking and printing issue, also provided system backup for system files.

Installed and configure VPN access for remote users.

Jabil Circuit- Memphis, TN

Test Engineer Technician (Feb. 2012 – Apr. 2013)

Developed detailed test cases and procedures for hardware/software integration and functional testing to include string, integration, system, and validation testing.

Developed formal system test plans and reports. Perform tasks to test programs for validity of results, accuracy, reliability, and conformance to documented functional requirements.

Documented all test anomalies and actively support the investigation and resolution of all anomalies.

Maintained performance metrics and report daily status to management.

Assisted with the deployment of new data storage software and hardware using Linux, XML, Dos, and Java

Implemented Windows 7- Windows 8 migration for client PC’s

Aerotek Staffing- Memphis, TN (Flextronics Computer Repair)

Apple Laptop Repair Tech (Jul. 2011 – Dec. 2011)

Responsible for troubleshooting, installing, removing and replacing any damaged component that is on the trouble ticket.

Maintained an 85%-90% pass rate, and resolve any issue that the customer has.

Delivered support for Apple IPad, Laptop, and Desktop devices

Supported Cisco VPN software from home and branch user

Repaired and/or replace Apple hardware components such as Apple screens, system board, hard drive, optical drive and Apple OS as needed.

Ensured that all devices on the network were within corporate specification.

Providing detail documentation of the device conditions and steps needed to repair each device.

New Image PC Solution – Memphis, TN

PC and Network Technician (April 2010 to June 2012) Worked on an as needed bases

Installed and configured all router, switches, firewall, UPS, and Windows Servers 2003

Created IP addressing structure using Network Addressing Translation (NAT)

Implemented and deployed all desktop workstation for Windows 7 migration

Created an VLAN to provide different network Guest and Standard users

Provided network security using firewall and Access Control List (ACL)

Single point of contact for all desktop and network support issues.

Installed Cisco wireless access points and routers

Installed and configured all printers, scanners, projectors, email account, and video equipment.

Community Groups and Organization

Information System Security Association (ISSA) - Student Member (June 2010 - Present)

DeVry University IT Professional Alumni Group - IT Networking Member (March 2012-Present)

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