Connie O'Connell

Charlotte, NC *****

Cell: 210-***-****

Email: acwetv@r.postjobfree.com

Professional Profile

A dynamic, organized and results-driven professional with a highly successful background as an Executive Assistant . Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service. Possesses excellent problem solving and negotiation skills. Works well both independently or as part of a successful team, and thrives in highly pressurized and challenging working environments.

Objective

Currently looking for an Administrative Assistant position. One which will make best use of existing skills and experience while enabling further personal and professional development.

Currently Self Employed.

5/11 - 7/11

NEIMAN MARCUS

Customer Service Representative

In charge with handling the daily use of the Credit Systems, knowledge of Audit works and cash office, drawer/vault audits

Providing support for customers and associates regarding their accounts

Operating credit systems, POS systems, sales audit systems, and work in the cash office

Processing bank deposits, payments, refunds, handling all mail order returns

Responsible for ringing sales and selling new accounts

Handling customer's objections regarding returns/exchanges or pricing discrepancies

5/08 - 10/08

NETWORK MERCHANTS LLC.

Technical Support Representative

In charge with providing technical support and resolving a variety of technical inquiries for merchants and affiliates that use the payment gateway via phone and email worldwide

Providing effective and timely resolution of a range of customer inquiries

Assisting and supporting customer integrations into the payment processing software

Working in a high call volume environment and providing training to affiliates regarding the payment gateway

Solving problems independently and making decisions for the customer’s best interest

10/04 - 12/05

JEWELS BY PARKLANE

Fashion Director

Fully responsible with processing sales for in home and office parties, while selling high fashion designer jewelry

Actively involved in recruiting other representatives to start a home based business

Providing training to new representatives and attending monthly sales meetings and conventions

Developing business by implementing leadership principles to the team

Responsible for entering sales orders using the Jewels by Parklane order entry site

In charge with delivering jewelry to customers in a timely manner

10/99 - 10/05

INSIGHT ENTERPRISES, INC.

Buyer

Responsible for placing purchase orders with multiple vendors for Hewlett Packard hardware products

Maintained accurate costing, classification and status of assigned products

Investigating and resolving receiving and invoicing discrepancies, proactively managing receipt dates,

Working with distribution employees to resolve issues regarding lost and damaged products

Assisting sales and customer service departments as necessary to ensure customer satisfaction

Working with the finance department to resolve any vendor invoicing issues

Responsible for updating spreadsheets and making sure no inventory is in the warehouse over 30 days

Processing MRP reports daily and responsible for stock rotations and making payment decisions

Providing backup for Sr. Buyers as needed

Career Summary cont.

6/98 - 9/99

CROWE CHIZEK AND COMPANY, LLP

Administrative Operations Assistant

In charge with developing the recruiting database for the Systems Consulting Group

Responsible for college campus/experienced hire recruiting process for the Systems Consulting Group.

Fully accountable for recruiting members, assigning roles, and publishing recruiting schedules

Actively involved in coordinating logistics for in office and off site meetings, the software library

Preparing letters, spreadsheets, scanning and inserting resumes received by applicants into the recruiting database

Preparing travel reservations and coordinating special events for the team

3/94 - 3/98

THE WALL STREET JOURNAL, DOW JONES & COMPANY

Customer Service Representative

Providing training for new Customer Service Representatives

In charge with processing sales orders via telephone for the Wall Street Journal and Barron’s

Providing information regarding pricing of subscriptions and special packages

Processing suspension of delivery of the Wall Street Journal or Barron’s, and cancellation of subscriptions, refunds

Delivering world class customer service while building customer satisfaction and loyalty

Investigating and resolving delivery issues, and providing excellent follow-up

Processing credits when necessary, to customers that missed a delivery of their subscription

1/92 - 1/94

DEMERT & DOUGHERTY, INC.

Administrative Sales Assistant (temp)

In charge with processing sales orders via phone and email

Preparing letters, spreadsheets, travel reservations, expense reports, mass mailings

Coordinating special events for the team

Providing information regarding pricing of products and special packages

Handling customer inquiries

Delivering world class customer service while building customer satisfaction and loyalty

Education

High School

Addison Trail High School, Addison, IL

Personal Details

I.T. Skills

MS Outlook, Word, Excel, PowerPoint, SAP

Languages:

English

Interests Include:

Handmade Jewelry, Reading, Travelling

Other:

Qualified in First Aid

REFERENCES ARE AVAILABLE ON REQUEST

Connie V. O’Connell

Charlotte, N.C.

To Whom It May Concern:

I am writing in response to your job posting on the internet. The position requirements and my skills are a perfect match.

As you’ll see on my attached resume, I have the professional experience for which you are searching. I am proficient in a variety of computer software programs. The reason there is a gap on my resume was due to me taking care of my Mother who was ill.

It would be a pleasure to meet with you so that we can discuss how I can contribute to your company’s success.

If you will contact me at 210-***-****, we can schedule an appointment.

Sincerely,

Connie V. O’Connell

Contact this candidate