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Manager Customer Service

Location:
East Stroudsburg, PA, 18302
Posted:
August 30, 2016

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Resume:

Scott J. Boyer

East Stroudsburg, PA 732-***-**** acweth@r.postjobfree.com

Versatile professional with more than 15 years of experience in management, production, and aviation. Comprehensive understanding of flight technology and operations, as well as demonstrated history of leading diverse teams and monitoring performance metrics. Proven record of training and coaching personnel at all levels. CORE COMPETENCIES

Supervision and Management Production Operations Quality Assurance Regulatory Compliance Reporting Cross Functional Collaboration Process Improvements Performance Management Health and Safety Programs

OSHA Standards Equipment Maintenance Workflow Planning Union Environments Repair Services EXPERIENCES AND ACHIEVEMENTS

KAWNEER/ALCOA 2011 – Present

Production Supervisor

Direct operations of team of 24, ensuring compliance with safety regulations, quality control standards, and other organizational guidelines. Monitor performance to adherence to productivity measures. Identify strategies for motivation of staff, including training programs, schedule monitoring, and communications across levels. Manage grievances and performance related issues as needed.

Improved performance and sustained rate of at least 22 SPMH, as well as directed Small Parts Production to increase of 32% in throughput and 5% in efficiency.

Provided one on one and individualized coaching to staff members, emphasizing adherence to performance metrics and solution of nonperformance.

Managed several projects, including installation of small parts team post flood recovery, troubleshooting of Box Machine, and implementation of process for electronic location of parts.

Developed data table for Clip Saw Operator, minimizing confusion on output.

Created Excel spreadsheet to improve forecasting of earned hours within Small Parts division. AIRSHARE ELITE 2010 – 2011

Flight Operations/Maintenance Manager

Tracked and coordinated fleet of 20 Cirrus SR 22 aircrafts. Conducted and arranged inspections, ensuring compliance with FAA regulations. Maintained logs. Organized airport repositioning of aircraft.

Investigated maintenance procedures to identify improvements and potential cost reductions. OPEN AIR CHARTER SERVICES 2010 – 2011

Part 135 Pilot in Command

Administered database updates and processed weather briefings for flights. Ensured air worthiness of aircraft and compliance with regulations. Filed flight plans and other reports. Provided customer service for a variety of issues and monitored safety and well being of all passengers.

Directed adherence to OPSPECS guidelines for organization.

Secured ground transportation and post flight inspection services for all flights. NOVA AVIATION 2009 – 2010

General Manager/Chief Flight Instructor

Developed and managed client training schedules, including aircraft and simulator activities. Coordinated aircraft maintenance services. Ensured compliance with FAA inspection guidelines and addressed negative findings. Planned and oversaw open house events for office.

Facilitated training for Flight Instructors, as well as developed training curriculum.

Collaborated on negotiation of lease agreements for aircraft and office space.

Designed and implemented layout of office.

Scott J. Boyer

East Stroudsburg, PA 732-***-**** acweth@r.postjobfree.com CERTIFIED FLYERS II 2007 – 2009

Manager/ Flight Instructor

Supervised team of eight Flight Instructors. Coordinated schedules for instructors and simulator. Monitored aircraft and planned maintenance and inspections as needed. Led procurement of aircraft parts. Process invoices for office.

Directed promotion and marketing strategy for school, including hosting and planning open house events.

Designed flight training packages for prospective clients, generating additional revenue for school.

Facilitated a variety of lessons for students from Private through Multi Engine Commercial ratings.

Rehired to organization after previous tenure as Assistant Chief Pilot Instructor. TGIFRIDAYS 2006 – 2007

Assistant Manager

Collaborated with General Manger on supervision of restaurant operations. Supervised, trained, and coached team of nearly 30. Conducted weekly inventory inspections and managed purchasing efforts. Ensured compliance with food safety and sanitation regulations. Generated daily sales reports. Managed in store promotions.

Served as point of contact for escalated guest concerns and complaints.

Coordinated cross training opportunities to drive growth and development of staff. ADDITIONAL WORK HISTORY

First Office (CRJ 700), A merican Eagle Airlines A ssistant Chief Pilot Instructor, C ertified Flyers II Merchandise Pickup Supervisor, T he Great Indoors I ntern, A T&T Flight Department EDUCATION AND CREDENTIALS

Associated of Applied Science, F ield of Study, County College of Morris Professional Pilot Course Studies, C ertified Flyers II P rivate Pilot License, S partain School of Aeronautics MILITARY SERVICE

United States Army, W arehouse/Logistics Manager, Engineer Bridging Supervisor, and Personnel Records Manager



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