PATRICIA D. SUGGS

Address: **** ******** ***** **********, ** 22192

Mobile: 703-***-**** Email: acwerb@r.postjobfree.com

OFFICE MANAGER

Motivated business professional with a successful 38 years private sector career. Diplomatic, tactful, accustomed to handling sensitive and confidential information. Demonstrated history of producing quality work and meeting stringent requirements.

CAREER HIGHLIGHTS

Metro Gutter & Home Services, Inc.

5645 D General Washington Drive Alexandria, VA 22312 - Private Sector (Full-time)

Telephone: 602-***-****

Title: Office Manager

Date: 09/26/2006 to 8/2/2016

Duties: Manage and maintain a comprehensive multi-project deployment schedule, project updates and forecasts, project budget v. costs, procurement purchasing, monitoring and controlling expenditures and validating invoices from vendors.

Collaborate with all divisional groups, from senior managers and technical teams, including all external customers, in-house stakeholders, and vendors while balancing the communications, needs, and requirements of all stakeholders.

Provide risk assessment, identification, and mitigation, addressing project/activity issues or concerns with recommendations or solutions that reflect the needs of the customer.

Analyze project issues and communicate through daily status reports. Identify and track all schedule activities on Excel including milestones and deliverables to completion and closeout of the project.

Collaborate with all divisional groups, from senior managers and technical teams, including all external customers, in-house stakeholders, and vendors while balancing the communications, needs, and requirements of all stakeholders.

Ensure the deliverable meets the identified requirements during implementation and operational status.

Manage stakeholder relations, and provide immediate and complete responsiveness with viable recommendations or solutions to provide the most effective support. Demonstrate sensitivity with communications instituting a high level of trust between the stakeholder and the team. Engage team personnel in open and active two-way communication for knowledge transfers, resulting in increased effectiveness and performance across the team.

Manage, create, modify and execute Purchase Requisitions (PRs), perform collection calls for delinquent accounts with follow-up justification documentation with resolutions on inconsistencies/discrepancies

Verify all goods receipts and provide approval for payment

Responsible for all online ordering and request for service

Training Executive for all new employees; developed and implemented new employee orientation manuals

Great Eastern Resport Corp

Woodbridge, VA (COMPANY HAS CLOSED) – Private Sector (Full-time)

Title: Office Manager

Date: July 2004 - August 2005

Duties: Maintain a comprehensive multi-project deployment schedule, project updates and forecasts, procurement purchases, monitoring and controlling office expenditures, validating invoices from vendors, prepared all commissions, and payroll attendant.

Accountable for all new candidates; Facilitated start date and orientation through HR; developed and implemented new employee orientation manuals

Developed and analyzed staffing report and meeting minutes

Responsible for accounts payable & accounts receivables, interviewing staff for new sales positions

Developed employee milestone job performance.

MCI Communications

Ashburn VA – Private Sector (Full-time)

Title: Senior Staff Assistant IV

Date: May 2003 – February 2004

Duties:

Identify research, analyze & resolved residential & small business customer issues

Team member of the executive team handling customer issues @ ten plus level

Interface with technical & non-technical teams to implement solutions to customer's issue

Reviewed all briefed all recommendations/resolutions to the Senior Level Executive for matrix studies

EDUCATION, CERTIFICATIONS AND AWARDS

Bradford Business, School, Pittsburgh, PA Associate Degree Business 1981

Certifications: Microsoft Certified Professional (MCP; Implementing & Supporting Windows NT

Advanced Training for Computer Instructors; Setting Up & Managing a Computer Help Desk;

Language, Communications Skills, Effectively Managing Your Time; Inside Windows; Mastering Computers; Introductory Report Design Crystal Reports 7

REFERENCES

Patricia L. Jackson – Homeland Security (CBP) – 703-***-****

Adrienne Little - U.S. Department Health Services, Branch Chief Office Secretary of Budget Execution – 703-***-****

Quinton Lynch - Lynch Group International/Management Consultant Grants, Owner - 703-***-****

Sheila Williams – Charles E. Smith Management LLC – Administrative Assistant 703-703-***-****

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