Luis A. Eder

**** ***** **** ******, *** Antonio, TX 78207 Cell: 210-***-**** acweqb@r.postjobfree.com

AREAS OF EXPERIENCE

Quality Center/ALM

Agile/Waterfall Testing

Eclipse (RSM)

A-SYS (SSL) – EXTRA1 X-treme (CITISMART)

Concierge

CWS

Sawgrass

SQL Knowledge

PROFESIONAL EXPERIENCE

Modis/Citibank,

Quality Assurance Analyst (Sep 2015 – Aug 2016)

Proficient in functional, negative, regression, user acceptance testing (UAT), and performance testing

Responsible for designing, developing, and implementing test plans/test scripts using detailed business required documents provided by business analysts

Work with business analysts and technology leads to identify appropriate data for testing and prepare for test cases

Provide timely updates of projects status for executive reporting, post implementation validation, and/or issue logs

Knowledge of Agile and Waterfall testing process

Respond to Operational questions/Issues.

Provide Issue Report support, participate in audit documentation

Assist in redesign business processes; participate in cross training of system knowledge

Performed limited scope and end to end system tests

Test functionality delivered across applications and workflows

Revise test scope based upon test results and/or changes in product design

Provided assistance with Development Teams on defects

Attend all project related meetings and/or defect calls

Escalate risks related to deadlines and projects

Represent Product Quality Assurance on meetings and assignments

Adecco/Citibank,

Client Research Investigator (July 2015- October 2015)

As a Client Research Investigator I responded to customer inquiries in writing or verbally. I utilized computer systems to investigate disputes and process cases. I processed account maintenance, financial adjustments, etc. I supported an expansive array of products/services. I demonstrated technical/administrative expertise. I applied specialized functional area skills and basic knowledge including underlying professional/technical principles and standards, which are well defined. I understand how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.

EDUCATION

San Antonio College

Area of study: General Business 2011-2012

SKILLS/ABILITES

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Fluent in Spanish and English

Able to read and write in Spanish and English

Excellent communication and presentation skills

VOLUNTEER/HOBBIES

Elf Louise (JPMorgan Chase)

Medina Children’s Home (JPMorgan Chase)

Ronald McDonald House (JPMorgan Chase)

San Antonio Food Bank (JPMorgan Chase & Valero)

San Antonio Children’s Shelter (JPMorgan Chase)

San Antonio Children’s Museum – Kids Gingerbread Project (Valero)

Alazan Apache Courts Christmas Party (Valero)

SAHA Holiday Gala (Valero)

King William Fair – Soda/water sales (Valero)

YAGA – Youth against Gang Affiliation

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