PROFILE

Dedicated, Industrious Warehouse Operations professional with 10+ years experience and

proven ability to: create and monitor policies and practices that promote a safe work environment; ensure efficiency of operations; develop an environment that encourages open communication between team members and management team; mentor and monitor team members in the creation and implementation of company protocol, and evaluate complex situations while devising innovative solutions. Detailed industry knowledge and core skills include:

Large Scale Warehouse Distribution Systems / Staff Performance / Customer Value and Satisfaction / Industry Safety Standards and Guidelines / Communication and Organization Ordering and Delivery / Training and Development / Budgeting and Forecasting Team Building / Creation and Maintenance of Business Relationships / Scheduling Data Input and Analysis / Inventory and Quality Control / Receiving and Exceptions PROFESSIONAL EXPERIENCE

TERRITORY SALES MANAGER, EFCO CORPORATION; MARLBORO, NJ 2015-

Focused on developing long-term relationships with contractors, architects, and trade organizations to maintain and grow sales in the Philadelphia area.

Communicating with customers to discover their formwork needs.

Engineering with proper information concerning construction requirements on a project, in order to develop the most efficient forming solution for a customer.

Responsible for coordinating shipments with distribution.

Servicing of projects from start to finish; full knowledge of invoicing and addendums.

Continually striving to provide customers with superior service. PROJECT MANAGER, BUILDTANK INC. ; PHILADELPHIA, PA 2008-2015

Supervised and coordinated commercial and residential renovations and builds.

Responsible for financial handling including estimates, monthly invoicing and accounts.

Designed and managed high level projects while organizing daily operations.

Conceptualized and designed various custom woodwork and metal projects with a specialized focus and utilization of reclaimed materials.

Organized and scheduled subcontractors for timely project completion to ensure customer satisfaction.

Identified and sourced new customers in both the residential and commercial market. 167 Pennington-Hopewell Rd. Unit 2 Hopewell, NJ 08525 267-***-**** acweq1@r.postjobfree.com

RUBEN DE LOS SANTOS JR.

PAGE 2

MATERIAL CONTROL COORDINATOR, MCMASTER-CARR SUPPLY COMPANY; ROBBINSVILLE, NJ 1998-2008

Managed and monitored industrial supply inventory levels.

Partnered with suppliers to ensure timely replenishment of inventory.

Collaborated with management team to determine material needs and procured items.

Maintained product quality and control and directly communicated with suppliers to remedy and issues made in the receiving and packaging process.

Initiated policies and procedures increasing effectiveness of internal communications and efficiency of product distribution.

Directed computer system training and implemented execution of key business procedures.

CUSTOMER SERVICE REPRESENTATIVE, MCMASTER CARR SUPPLY COMPANY; ROBBINSVILLE, NJ 1995-1998

Responsible for processing orders in call center of 225 representatives.

Scheduled shipping and receiving orders.

Coordinated with various government accounts and contracts.

Resolved customer issues involving invoicing, tracking and material safety information.

Mentored new hires, conveying company expectations.

Implemented business policies and administrative procedures. EDUCATION

MERCER COUNTY COMMUNITY COLLEGE; WEST WINDSOR, NJ

BACHELOR OF SCIENCE IN LIBERAL ARTS 1999-

SKILLS

Proficiency in Microsoft Office (Word, Excel and Powerpoint), Quickbooks, E-builder Construction Management Software, Data Entry and Inventory Management Systems. Spanish, Drivers License, Excellent Communication and Interpersonal Skills. REFERENCES

References and letters of recommendation available upon request.

Contact this candidate