FELICIA D. MCELROY-HICKS

*** ********* *****, ******, ***** 75241

214-***-****

acwejg@r.postjobfree.com

Objective To become a vital team associate in a diverse organization, in which I am able to develop and enhance my skills as well as provide service excellence to both internal and external customers

Profile

More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing administrative activities and functions

Possess solid computer skills.

Excellent working knowledge using Microsoft Word, Outlook, Excel, Evidence Inventory Management System; type 35 wpm

A team player and motivator

Develop plan, conduct audits and variance analyses, process payroll and payroll reports, and maintain/update accurate inventories.

Synopsis of Achievements

Accommodated for assisting in the memorial services of several recent police officers lives lost in the Department

Recognized by the Chief of Police for exceptional work in auditing overtime for 10 top achievers

Proactive planning led to notable increase in morale in the Department

Co-produced – Mr. Cocaine; organized play written by mother for troubled youth, 1989

Employment

Dallas County Community College

Financial Aid Call-Center Agent

Provided financial aid assistance to students regarding their grants, loans, scholarships etc

Provided customer service to all seven-district campuses within the district

Assisted students with verification processes with regards to completing their financial aid packets.

Mountain View College, Dallas, Texas

Financial Aid Department Assistant

Maintains call log; receives incoming calls; assists students with information regarding the PELL grants, loans, scholarships, and balances owed on accounts.

Assists with verification, loan processing and certification issues

Makes outbound calls for follow-ups, regarding all aspects of financial inquiries

Assists with veteran affairs as needed

May 2011-June 2014

October 2010-May 2011

Dallas Police Department, Dallas, Texas

(Eurostaff Temp) Office Assistant

Worked with police officers, detectives, and civilian professionals in the Police Property Unit; responsible for maintaining property and evidence storage for the Department

Provided service excellence to both internal and external customers

Investigated, researched and processed claims related to property and money as well as investigated ownership of unclaimed property and money; prepared letters or advertisement as required

Maintained Escrow Account for the Unit

Scanned, invoiced and updated records to authorize disposals of property and money

Processed and submitted data for refund requests; routed Federal Background checks for firearms; verified ATF Firearm Tracking report

2007-2009

Bank of America, Dallas, Texas

2003-2006

Support Specialist

Liaison between brokers and account executives regarding loan status

Audited loan files for quality assurance

Maintained homeowners’ files, appraisals and mortgage documentation

Prepared files for underwriter’s review

K Clinic, Irving, Texas

Support Specialist

Scheduled patient appointments for workman’s comp and motor vehicle injuries

Provided administrative support such as marketing, attorney referrals, ordered and shipped supplies

Liaison between K Clinic Management and media representatives

Scanned Explanation of Benefits

Prepared billing, scheduled meetings, and responded to correspondence

Verified insurance and collections

Mountain View College

Department Assistant I

Processed applications for student assistance

Processed student applications and entered student data into computer system

Organized briefings and meetings

Assisted with Financial Aid and Pell Analysis reports

2000-2002

1999-2000

Education

El Centro College, Dallas, Texas

1990

Associates in Arts and Sciences

Justin F. Kimball High School

Achichievements:

1988

References Furnished Upon Request

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