Administrative Assistant Customer Service
Resume:
Edna McDonald
Kansas City, MO *4130
Cell: 816-***-****
Home: 816-***-****
acwejc@r.postjobfree.com
Professional Goal:
To find a career that matched my level in interest and complements my job experience in order to achieve success in the clerical field.
Qualifications:
Knowledge of Microsoft Office and other Clerical responsibilities.
Ability to handle with interpersonal issues and customer relations.
Ability to handle multiple responsibilities with minimal supervision.
Ability to comprehend and follow written and verbal instructions.
Ability to organize and communicate.
Ability to maintain confidentiality of patient and or client information.
Catholic Charities Kansas City
20 W. 9th St. Ste. 400
Kansas City, MO 64106
Supervisor: Michael Spaw
Position held: Administrative Assistant
02/2015 until present
Answers telephone in a pleasant respectful manner and routes call to appropriate staff.
Provide general administrative and clerical support including data entry, mailing, scanning, faxing and coping.
Perform routine clerical tasks required to carry out the functions of the office.
Maintains electronic and hard copy filing systems.
Assist in resolving any administrative problems.
Open, sort and distribute incoming correspondence.
Prepare and modify documents including correspondence, reports, draft, memos and emails.
Demonstrate effective humans relations and communication skills.
Maintain office supplies for department.
Driveline Retail Merchandise, Inc.
700 Freeport Parkway
Coppell, Dallas, Texas 75019
Supervisor: Josh Koenig
Position held: Merchandiser, Crew Leader
03-2014 – 01-2015
Organized store merchandise racks by size, style and color.
Led merchandise selection, pricing planning and marketing.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Conferred with store managers to obtain information about customer needs and preferences.
Completed stock orders and managed inventory levels.
Removed damaged, out-of-code, not-in-set and discontinued items from display.
Rotated manufacturer products as needed.
Educated employees on new merchandise during seasonal workshops
Kansas City Transportation Group (Share a Fare)
1316 E. 14th St.
Kansas City, MO 64106
Supervisor: Ron Cash
Position held: Car & Van Driver
07-29-2013 until 12-10-2013
Perform daily pre-trip and post trip inspections.
Fuel the vehicle.
Provide door to door transit to resident throughout the greater Kansas City Area.
Assist rider on and off the vehicle, and transport them to their destination in a safe and efficient manner.
Catholic Charities Kansas City
20 W. 9th St. Ste. 400
Kansas City, MO 64106
Supervisor: Michael Spaw
Position held: Maintenance Technical
02/2013 until 07/29/2013
Maintain high standard of maintenance and cleanliness.
Assure and appropriate use of all housekeeping and maintenance equipment, including vacuum cleaner, carpet cleaner, restroom cleaning.
Pull trash, dust and wash windows.
RAC Headquarters, formerly known as Robert Cash & Associates
1600 Swift Ave. Ste. 250
North Kansas City, MO 64116
Supervisor: Angela Blank
Position held: Research Analyst
04/04/2007 until 04/04/2012
Research and locate information like for doctor offices, including employment records, and insurance co. form, medical records.
Document account activity, and enter data in computerized system.
Reviews document for content format.
Answer client phone call.
Maintain confidentiality information regarding sensitive information.
Copying, scanning and faxing duties.
Perform daily reports, and month end report.
Perform call center duties.
Please note: this company had a mass company layoff.
The City of Kansas City, MO
2400 Russell Rd.
Kansas City, MO 64118
Supervisor: Kevin West
Position held: Equipment Operator
11/2001 until 04/2007
Operate trucks and snow equipment and other tools.
Service and clean trucks and tools for concrete, asphalt crack seal equipment for street repair.
Remove of snow during winter season and patch potholes.
Perform Customer Service duties within office.
Slaughter Heating and Cooling Services
Administrative Assistant
4920 E. 39th St.
Kansas City, MO 64129
Supervisor: Torie Williams
11/1997 until 11/2001
Position held: Administrative Assistant
Handled in and outbound calls.
Performed booking duties and issued payment receipts.
Performed payroll duties.
Scheduled appointment for the operators to go out and make repairs for heating and cooling services.
Education:
Southeast Senior High School
3600 Meyer Blvd.
Kansas City, MO 64130
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