Robert L Potthoff Jr.

acwe6c@r.postjobfree.com

**** ******* **** ****, ********** IL 60538

Home: 630-***-**** - Cell: 331-***-****

Career Overview

Infrastructure Engineer with 30+ years of experience in designing, implementing, customizing, upgrading and migrating VMware and Microsoft products in both small and large scale environments.

Technical Skills:

Active Directory

Microsoft Lync

Antivirus software

Microsoft Office 365

Backup Exec

Microsoft Operating Systems

Computer Aided Manufacturing

Microsoft SharePoint

Computer Numerical Control

Microsoft SQL Servers

Data Center Systems

Patch management

Infrastructure Design and Development

Peripheral Hardware

IP Phone Systems

Proficiency in TCP/IP protocols

Microsoft Certified Professional

Vectric Aspire

Microsoft Exchange Server

VMware Infrastructure

Strengths:

Robust analytical skills

Excellent problem solving skills

Strong collaborative skills and team player

Excel in system optimization and performance tuning

Responsibility for testing and problem resolution

Accomplishments:

Moved company subsidiary from 60% virtual to 95% via VMware, Office 365

Managed IT Department relocation

Implemented critical core banking software upgrade

Developed business continuity plan using VMware's SRM and CommVault and Veeam

Work Experience

Owner/Designer - CNC WoodDesigns, Co. – Montgomery, IL

June 2013 to Present

Design and produce custom woodworking projects on a Legacy Artisan CNC system

Create and market custom writing utensils

Produce projects for non-profits such as churches, Boy Scouts and American Legion

Infrastructure Engineer - Evangelical Lutheran Church in America Chicago, IL

May 2010 to April 2014

Supported the Mission Investment Fund doing day to day desktop support, which included add, change, move and installation of banking software, the daily, mid-day and nightly processing of the Mission Investment Funds customer accounts, using OSI Banking software

IT lead in the MIF's change to Jack Henry Banking Software systems

Created and supported VMware servers

Accountable for the email system including adding users, patching, installing updates and troubleshooting issues

Responsible for backup system (CommVault) which included configuring backups for all servers in the datacenter, exchange database backup, brick level email backup, Microsoft SQL server database backup, patching, installing service packs and troubleshooting

Administrator for Microsoft Lync 2013 implementation and support which entailed, problem resolution, configuration of response groups, voicemail setup, Polycom IP phones and day to day operations

Lead the move of IT from one floor of the ELCA building to another making sure all wiring and desk placement was done to plan

Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security

Administered application stacks and executed performance tuning

Maintained security, backup, and redundancy strategies

Assisted with designing information and operational support systems

Identified departmental needs and made suggestions regarding technical direction

IT Manager - FETCO Inc. – Lake Zurich, IL

October 2008 to November 2009

Manage day to day IT operation, helpdesk, and phone system for medium sized manufacturing facility

Create and maintain budget for company IT operation

Assess new technologies and determine viability within company

Maintained security, backup, and redundancy strategies

Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security

IT Manager - Access Technologies – Naperville, IL

January 2000 to October 2008

Design and implementation of small to medium LANs

Installation of Microsoft Great Plains, Microsoft CRM, Microsoft SharePoint and Microsoft Exchange

Administration of client LANs and WANs, systems testing using Microsoft Virtual PC/Server, VMware's Server/ESX/ESXi and Player

Designed and setup of disaster recovery plans

Run day to day operation of company's IT department

Consultant - Caprel Computer Services – Hinsdale, IL

September 1997 to January 2000

Desktop support, troubleshooting LAN and remote access connectivity problems, hardware repair and replacement

Team leader for the site survey done for the Windows 95 rollout at McDonald's corporate headquarters, traveled to regional offices for rollout

Worked from company headquarters doing small to medium LAN and WAN design and installations

Provided technical sales support to sales team

Education

Computer Learning Center – Chicago, IL

Computer Science, COBOL, Basic Programming

Certifications

A+ CompTIA Certified, CompTIA A+ Subject Matter Expert

Great Plains Certified Installation Specialist

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