DOUGHLAS AUSTINE B. CONTAOI

Bachelor of Science in Computer Science

*** ***** ******, *****-*****

Taguig City, Philippines 1637

+639********/ +639*********

acwdub@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Loan Processor skills: Has been exposed in the process of conducting personal background investigation on the customers who are applying for micro-business loans

Document Processor skills: Adept in scrutinizing documentations submitted by the applicants to obtain a micro-loan business from the banking sector

Account receivable skills: has an agent in collecting aging accounts from the borrowers in terms of micro business lending in banking sector

Customer Focus Expert: Has been commended for being a very helpful person and attentive in assisting customers in decision-making process and addressing their needs

Problem Solving Expert: Has received several commendations from customers for valuable service and accurately helping them with their concerns

Administrative Support Skills: Has been exposed in assisting admin officer in the implementation of their job by showing enthusiasm, valuable service and cooperation to the management mission/vision and office goals

Intermediate to Advanced software skills: Ms Excel; Ms Outlook, Microsoft Word and PowerPoint presentation

WORK HISTORY

ACCOUNT/PROJECT OFFICER

1st Macro Bank Inc.

Pateros, Metro Manila

October 2015 to February 2016

conducted Background investigation (CIBI) for micro business loan applicants

assisted customer in decision-making depending on their income and capacity to pay

created marketing plans and strategies, flyers and brochures to promotes sales

collected aging accounts from the customers

encoded data and created reports to the management

checked and validated documentations submitted to support their loan applications

does additional task as necessary and as per advised by the management COMPUTER SKILLS

advance knowledge in the use of Microsoft Excel, Word, PowerPoint Presentation and Ms Outlook

knowledge in minor computer trouble shooting

knowledge in computer hardware and software

internet savvy

AFFILIATION (Awards/ Certificates)

Contact Center Services NC II

Ciriaco P. Tinga Elementary School

M.L. Quezon St. Hagonoy, Taguig City

April 26, 2016 – May 17, 2016

MARKETING ASSOCIATE

AMAIA Land Corporation

December 08, 2014 – March 14, 2015

provided orientation and seminars to customers regarding the investments

created marketing plans and strategies, flyers and brochures to promotes sales

assisted customers in making decisions according to their needs and capacity to pay

accompanied customers to the actual site of the project for viewing and emersion

helped colleagues as necessary to promote increment of sales

answered queries and concerns raised by the customers

suggested new process as needed to facilitate sales an quota OFFICE ADMINISTRATIVE ASSISTANT (On-the-job-training) National Nutrition Council (NNC)

2332 Chino Roces Avenue Extension, Taguig City

January 10, 2013 – May 06, 2013

encoded data into computer programs for easy retrieval and documentation

assisted the administrative officer in filing office documents

sorted and segregated files based on their categories

rendered general clerical task

provided other tasks when necessary

EDUCATIONAL QUALIFICATION

TERTIARY EDUCATION

Bachelor of Science in Computer Science

Taguig City University, Philippines

2011 - 2015

SECONDARY EDUCATION

Saint Christopher Academy

Central East 1 – La Union

2000 - 2004

TRADE REFERENCES

Mr. Melecio G. Balila

Supervisor – Microfinance

1st Macro Bank

Mobile: 093********

Ms. Shanne Marichu D. Docot

Sales Manager

AMAIA LAND Corporation

Mobile: 092********

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