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Administrative Assistant Customer Service

Location:
United States
Posted:
August 28, 2016

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Resume:

*** ********* ****

Lawrenceville, GA. *****

404-***-****

acwdm1@r.postjobfree.com

TOI SMITH

SKILLS & ABILITIES

** ***. ******** ************** *** Customer

Service experience

* ***** ** ******ics

experience Tradeshow

Experience

Strengths in problem solving, trouble shooting, and sales staff support Microsoft Excel, Microsoft Word, Outlook, SAP, Oracle, SouthWare, Taulia, and InvoiceWorks

EDUCATION

VIRGINIA COLLEGE AT AUSTIN, AUSTIN, TX

05/2003 – 11/2003

MORENO VALLEY ADULT EDUCATION, MORENO VALLEY, CA.

09/1995 – 09/1995

EXPERIENCE

ACCOUNTS RECEIVABLES, KELLY SERVICES (STRATIX), NORCROSS, GA 01/2016 PRESENT

Creates 75 250 invoices daily

Daily PO research

Daily payment research

Collections by email, phone

ADMIN. ASST/CUST. SVC, DELTA GLOBAL STAFFING (MELTBLOWN TECHNOLOGIES), ALPHARETTA, GA 09/2015 – 01/2016

Daily Order Entry

Responsible for daily input of A/P and A/R

Alphanumeric Filing

Billing, Invoicing

Answers multiline phone, directs calls, responds to emails

Prepare shipping documents

ACCOUNTS PAYABLE REP, KF RESOURCES (NOVELIS), ATLANTA, GA 11/2014 – 04/2015

First line of contact for carriers

Research truck shipments

Verify truck shipments

Track and log errors on excel spreadsheet

Process refund checks

Responsible for weekly freight payments

Assist carriers with remittance details

SCALE OPERATOR, NEWELL RECYCLING, MACON, GA

05/2014 – 10/2014

SCALE OPERATOR, ROCKTENN RECYCLING (VOLT EMPLOYMENT), TUCKER, GA 04/2014 – 05/2014

CAREGIVER, CHICAGO, ILL

03/2013 – 11/2013

1

ADMINISTRATIVE FUNCTIONAL SUPPORT, SIEMENS ENERGY, INC., SUWANEE, GA 11/2007 – 02/2013

Prepared reports, manuals and correspondence on a weekly/monthly basis

Created/maintained a MSDS database on a monthly basis

Responsible for OSHA/HazMat documents

Ordered all office and office machines supplies for the facility

Scheduled all maintenance for the facility and warehouse equipment

Facilitated weekly Safety Meetings

Member of Safety Committee

Processed 50 75 shipping orders on a daily basis

Prepared domestic/international shipping documents for freight ADMINISTRATIVE ASSISTANT, SPHERION (SIEMENS ENERGY, INC.), SUWANEE, GA 06/2007 – 10/2007

Responsible for coordinating and executing facility move to current location

Created, processed, issued and closed Purchase Orders daily

Maintained spend analysis spreadsheet daily

ADMINISTRATIVE ASSISTANT, SPHERION (BELLSOUTH) ATLANTA, GA 01/2007 – 06/2007

PROCURMENT SALES SUPPORT, AMD, AUSTIN, TX

09/2004 – 11/2006

TEMPORARY EMPLOYMENT, VARIOUS AGENCIES, AUSTIN, TX 11/2002– 09/2004

CUSTOMER SERVICE REP, AT&T, AUSTIN, TX

06/2001 – 11/2002

Heavy data entry

Processed credit card transaction

Responsible for billing, invoicing, credits/adjustments, and collections

New accounts, account research,

Upselling, returns, exchanges

LABORER, TEAMSTERS UNION LOCAL 631, LAS VEGAS, NV

O3/2000 – 06/2001

Installation/dismantling of tradeshows

EXHIBITOR SERVICES COODINATOR, GES/SMART CITY NETWORKS, LAS VEGAS, NV 11/1999 – 06/2001

Processed service orders for tradeshows

Heavy data entry and filing

Service desk lead

Processed cash/credit card transaction

Responsible for billing, invoicing, credits/adjustments, and collections

Coordinated inbound/outbound freight transportation

Assisted with inbound/outbound freight tracking

ADDITIONAL COURSES TAKEN

02/2008 EXCELLING AS AN ADMIN ASSISTANT (SIEMENS) 04/2008 BUILDING RELATIONSHIPS (SIEMENS)

07/2008 ACHIEVING SUCCESS W/O AUTHORITY (SIEMENS) 08/2008 ADVANCED ADMIN SUPPORT (SIEMENS)

09/2011 CINTAS FIRST AID CPR & SAFETY (SIEMENS)

12/2012 OSHA 30HR TRAINING (SIEMENS)

2

REFERENCES LARRY HOLSEY

SIEMENS ENERGY, INC

acwdm1@r.postjobfree.com

MIKE NEWSOME

SIEMENS ENERGY, INC

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3



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