Christian Rodriguez

**** ****** ***** ****

Spring, Texas 77379

***/***-****

I want to begin by stating, I am eager to learn and ready to become a productive individual as a member of your team.

I have nine and a half years of outstanding customer service. I received my high diploma in June of 2009 from Klein Oak High School. While attending high school I participated in many different skill training classes. In the past, I completed a CPR/AED course with certification.0 I am confident that my combination of practical work experience and solid educational experience has prepared me with immediate contributions for your staff. I understand the levels of professionalism and communications needed for long-term success in this field. My background and professional approach to customer service will provide your facility with a highly productive individual.

Please call me to arrange a convenient time when we can further discuss my background in relation to your needs. I look forward to meeting you then.

Christian Rodriguez

Christian Rodriguez

6423 Bright Bloom lane

Spring, Texas 77379

832/433-0101

acwdkw@r.postjobfree.com

Enthusiastic, creative, detailed-oriented, knowledgeable, patient, understanding, and versatile

Core Strengths

Excellent organizational skills and manage time efficiently.

Energetic, multi-tasked, organized, positive, and self-motivated with the ability to speak and write effectively

Unique ability to adapt quickly to challenges and changing environments

Personable, articulate, and professional; compassionate and positive to achieving goals

Demonstrated the ability to read, count, and write to accurately complete all documentation.

Communicate effectively with client request to management.

Professional, polite and reliable

Professional Experience

Customer Service Representative November 2014 - Current time

Bates Collision Centers Collision Repair Center

Open up shop

Prepare car list for daily meeting

Provide updates on any customer concerns or needs

Write estimates

Follow with customers on any estimates written

Schedule customers in for repairs

Listen to customer concerns at “drop off”

Share with customers the repair process

Prepare files for each repair order

Follow vehicle repairs from “drop off” through “delivery”

Update customers with any new information

Act as a liaison between the shop management, insurance, and customers

Follow up with insurance regarding supplements and payments

Up-sale and additional repairs

Order parts

Check in parts

Quality audit repairs performed

Post invoices

Ensure all company discounts are adhered by vendors

Maintain vendor accountability

Daily accounting report

Update rental companies

Document each conversation at any time in notes for each repair order

Work at a fast pace while working accurately

Supervisor- Contractor (Non MDA) April 2014 - November 2014

IH Services MD Anderson FC/FCT

Hire and train new employees

Conduct daily and monthly safety meetings

Record inventory to allow proper supply stock

Communicate with facility management and customers

Inspect while redirecting employees to improve standards

Ensure buildings are in a presentable manner for the staff and public

Adhere to any requests or requirements

Training Manager January 2014 - March 2014

Little Caesars Restaurant

Prior position responsibilities carry through each promotion

Participate in various meeting discussing market and company direction

Guidance and training to various individuals

Train company managers to be released into the field

Weekly inventory along with detailed monthly profit and loss reports

Daily product audits

Daily cash audits

Basic accounting as all revenue/ expenses tracked at store level

Providing highly knowledgeable skilled managers to release within the field

General Manager January 2012 - January 2014

Little Caesars Restaurant

Prior position responsibilities carry through each promotion

Withhold the company’s highest standards

Ensure all company guidelines are followed and enforced

Maintenance of all equipment while adhering to all state and federal policies

Holding every team member accountable to maintain consistency

Adapting and applying any changes required within the environment

Prepare action plans to train new hires as well as future management personnel

CO-Manager January 2010 - January 2012

Little Caesars Restaurant

Prior position responsibilities carry through each promotion

Maintain and control shifts efficiently

Seeking and hiring new team members

Meet deadlines for all orders

Control waste while ensuring customer receives a high quality product

Taking inventory weekly

Communicating with vendors to replace stock items

Reporting expenses daily

Accurately record sales and quantity of each item

Weekly drafting of schedule

Traveling to various locations to assist where needed

Assistant Manager July 2009 - January 2010

Little Caesars Restaurant

Prior position responsibilities carry through each promotion

Greet customers

Maintain restaurant standards

Train new team members

Accurately document daily sales for records

Self handling and preparing revenue for depositing

Crew Member April 2007 - July 2009

Little Caesars Restaurant

Maintain store cleanliness

Stocking and preparing restaurant for following day service

Maintaining fast movement

Ensure that customer receives outstanding services by providing a friendly environment, which includes greeting and acknowledging every customer, maintain outstanding standards, solid product knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

Maintain orderly appearance of register area and supplies stocked

Any other tasks as assigned from time to time by manager

Professional Education

Houston Community College, 2009- current time

Cypress Creek Emergency Medical Technician (EMT/ambulance team member), 2010

Klein Oak High School, 2009, Spring, Texas

Certification

CPR, Texas

Food safety

Contact this candidate