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Customer Service Administrative Assistant

Location:
San Antonio, TX
Posted:
August 28, 2016

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Resume:

**** *** ******* ***. ****

San Antonio, TX *****

210-***-****

acwdjz@r.postjobfree.com

Edith A. Todd

Objective

To obtain an Administrative Assistant or Executive Administrative Assistant position that will provide a challenge.

Skills

Excellent Organizational Skills

Extremely Detail Oriented

Strong Written and Verbal Communication Skills

Windows and Computer Proficient

Data Entry (70+ wpm)

Proficient in Word and Excel

10-key by touch

Self-motivated

Extremely fast learner

Experience

August 2008 to Present

Laurel Ridge Treatment Center University of Texas at Austin

San Antonio, TX

Campus Registrar

Enroll and withdraw students grades K-12 at Laurel Ridge, and students, grades 2-12 at High Point Partial Hospitalization Campus.

Request and obtain educational records (General and Special Education) for students from previous school(s), while maintaining confidentiality concerning student records.

Generate PEIMS reports and verify data for accuracy.

Maintain electronic and paper cumulative records for each student.

Verify and enter attendance daily in student management software. Generate attendance reports to reconcile attendance daily.

Send out progress reports to parents, guardians, and caseworkers every 3 weeks per 6 weeks period.

Communicate with the facilities and/or parents regarding student absences and tardiness.

Answer and route phone calls. Take messages when required. Distribute incoming mail to faculty and staff.

Maintain office supplies, and submit electronic work orders to the facility.

First line of contact for parents and schools

July 2005-July 2008

Laurel Ridge Treatment Center

San Antonio, TX

Instructional Assistant at Laurel Ridge School (July 2005-July 2008))

Assist teachers in classroom (all grade levels and subjects)

Periodically substitute for teachers during absences and/or meetings

Perform miscellaneous clerical and copying duties

Escort students throughout the school building and campus

Grade student’s working using appropriate keys, and give grades to teachers to update their grade books on a daily basis

Assist students with classwork

Provide behavior management assistance to teachers

April 1996-July 2005 Northeast Independent School District San Antonio, TX

Instructional Assistant at Transition School (April 1996-July 2003)

Instructional Assistant at Nimitz Academy (August 2003-July 2005)

Assist teachers in classroom (grades 6-12)

Periodically substitute for teachers during absences, and/or meetings

Perform miscellaneous clerical and copying duties

Escort students throughout the campus

Assist students with classwork

September 1993-October 2001 West Telemarketing Services San Antonio, TX

Inbound Customer Service Representative/Screen book crew supervisor

Process incoming phone calls/orders for products and services advertised on television and radio

Provide customer service

Update 105 sets of hardbound screen books for customer service representatives nightly

Supervise crew of 8-10 representatives updating screen books nightly

Organize hard copies of new and/or revised products for updates to screen books

Coordinate with on duty Floor Supervisor as to how much work we received, and how many crew members I needed to complete each night’s job.

Assign lunches and breaks for crew members

Education

Graduate of South San Antonio High School West Campus, San Antonio, Texas

Graduated from St. Philips College, San Antonio, Texas

Attended St. Mary’s University, San Antonio, Texas

References

References are available on request.



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