DEJUAN B. TOLAND

**** **** ** ** *** Washington, DC 20020

240-***-**** acwdjs@r.postjobfree.com

Professional Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self- motivated with exceptional communication and computer capabilities.

Skills

Professional phone etiquette

Outstanding interpersonal skills

Articulate and well-spoken

Well organized

Customer service-oriented

Exceptional communication skills

Issue Resolution

MS Windows proficient

Strong Client relations

Experience

Temporary Solutions, Washington, DC 04/2016 to 06/2016

Office Assistant

Assists with daily office operations

file and maintains reports for managers on a daily basis

Operates the file, fax, photocopy and email machine

Direct customers to relevant information and areas regarding their reason for visits via phone and personal interaction.

Ross Stores, Inc., Washington, DC 07/2014 to 03/2016

Stock Associate

Cleans and organizes the store, including the checkout desk and displays.

Shares best practices for sales and customer service with other team members to help improve the store’s efficiency.

Fostered a positive work environment by consistently treating all employees and customers with respect.

Actively pursues personal learning and development opportunities.

All Team Staffing, Washington, DC 05/2012 to 06/2013

Service Staff

Assisted in maintaining preparation and service areas in a sanitary condition.

Discussed with patrons their satisfaction with food and service.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Maintained cleanliness and presentation of stock room and production floor.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving their problems promptly.

Garret College, McHenry, MD 09/2011 to 05/2012

Office Assistant

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors, and interview candidates.

Directed students to relevant information about academic and personal support services available at the college.

Filene’s Basement, Washington, DC 05/2006 to 11/2011

Security Officer (unarmed)

Performed sales transaction precisely and effectively.

Maintained outstanding customer service.

Managed customer complaints and ensured positive shopping experience.

Supervised a team of 3 associates in the men’s clothing department.

CES Security, Silver Spring, MD 09/2009 to 05/2010

Security Officer (unarmed)

Answered incoming calls and directed callers to the appropriate department.

Closely monitored visitors and property via CCTV

Compiled shift and activity reports for management review on a daily basis.

Provided customer service and assistance to visitors entering the building.

Education

Garret College, McHenry, MD, Associate of Arts, Social Behavior & Science

Dunbar Senior High School, Washington, DC, High School Diploma

References Available Upon Request

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