Kristen L. Rodgers

**** **** ***. **, *** **, Norman, OK, 73071 501-***-**** acwdgm@r.postjobfree.com

Skills

Customer Service

Active Listening

Critical Thinking

Time Management

Judgement and Decision Making

Speaking

Coordination

Training

Design

Experience

LOCAL OFFICE ADMINISTRATIVE ASSITANT DEPARTMENT OF HUMAN SERVICES- MORRILTON,AR JANUARY 2013- FEBRUARY 2016

Create, maintain, and enter information into ANSWER, CURAM, and PCP.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Schedule and confirm appointments for clients

Provide services to clients, such as questions concerning their cases

Order and dispense supplies.

Key and maintain time database.

Answer all questions regarding SNAP, TEA, and MEDICAID for clients.

Review PCARD purchases monthly on bank statement.

Assist with PCARD purchases

CUSTOMER SERVICE REPRESENTATIVE DEPT. FINANCE & ADMIN., LITTLEROCK, AR OCTOBER 2011 TO JANUARY 2013

Contact taxpayers regarding non-paid taxes.

Set up payment plans.

Issue writ of execution for delinquent taxes.

Answer phone and assist taxes payers with any questions they may have.

Maintain a case load of 1,500, cases to complete within one month.

Assisted tax payers when coming in the office to resolve taxes owed.

Answer all question regarding sales and use, income tax, motor vehicle.

Education

HIGH SCHOOL DIPLOMA MAY 2008 MORRILTON HIGH SCHOOL, MORRILTON, AR

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