SAP SD Consultant

Certificate ID: 000*******

Mobile: 096******** / 974*******

E-Mail:acwddv@r.postjobfree.com

To seek a challenging career that utilises my skills in my area of competence, enriches my knowledge and gives me a chance to be part of a team that contributes towards the organizational goals, aims & objectives.

CAREER CONSPECTUS

Over 9 years of overall industry experience and 2 plus years of experience as SAP SD functional consultant

Involved in one full life cycles implementation and production support. Hands on in one roll out and various support projects.

Part of the team for various requirement gathering, Gap Analysis & Mapping, Business Process Analysis, Application Design, Configuration and Test Scenario Generations activities.

Handling team of 15 for entire SAP offshore support activities.

Exposure in implementing proprietary ERP Tool as well and SalesForce (CRM Tool) across the organisation intermingling with APJ technical/ functional consultants. Test cases generation and conducted User Acceptance Testing at all levels with scenario & functional testing.

End user SAP/SFDC training for APJ- ANZ sales team-lead and account managers.

Acted as a subject matter expert and an advocate in adopting new best practices & processes for the management and administration of sales systems & procedures.

An effective communicator with excellent relationship building & interpersonal skills with Strong analytical, problem solving & organizational abilities. Offer an in depth understanding of the sales cycle process and in parallel remain focused on customer satisfaction throughout all stages.

EMPLOYMENT SCAN

SAP Project Experience

COMPANY: Hages Business Solution

Current Assignment: SAP Offshore Team Coordinator

Duration: December 1 2015 to till date

Roles & responsibilities

Managing entire offshore support team of 15 members.

Supporting SD critical support issues and prominent client directly.

Getting involved in critical projects & SAP SD process demonstration for customers.

Day to day issue recognition and allotment of tickets to the team.

Monitoring and maintaining the agreed SLAs with customers.

Acted as First point of contact for any support related escalations.

COMPANY : Hages Business Solution

Client : Lynch Group, Australia.

Project : Roll out & support project, IS retail

Place : Trivandrum (offshore)

Duration : September 2015 to till date (Shared Support)

Roles & responsibilities

Prepared scope documents, objectives and deliverables. Involved in analysis of current business process, development of AS-IS and TO-BE business process studies, created GAP analysis documents as per the business requirements.

Realization worked on Base line Configuration and Final Configuration shared by Lynch group.

Documentation of customised Business Processes and Business Blueprint.

Worked closely with technical and functional consultants of other modules to resolve cross - functional issues.

Identified RICEF objects to meet the client specific requirement.

Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification. Tested RICEF objects

Configured Organization structure, including sales organization, Distribution channel, Divisions, Sales offices and shipping point.

Worked with client specific range sheet, Menu, default site, LOE order, sales order, delivery, shipment processing & billing.

Actively involved with the Process Design for Delivery and Billing.

Maintained Copy control rule to ensure proper flow of data and information in sales and billing document types.

Configuration of pricing procedure and maintaining condition records as per client’s business requirement

Master data customization of customer master data through LSMW, customer account groups, partner determination, partner types, access sequences and procedures.

Conducted various sessions for user trainings.

In the Final Preparation involved in Unit Testing, Integration Testing and Final UAT using real time data in Pre-Production environment.

Customizing and creation of various sales document types, delivery documents, billing and invoice for new company code.

Integration with FICO including revenue account determination and new account keys.

Conducted Core user training, prepared training manuals. Rendering post go-live support, carried out troubleshooting of various issues related to SD module and cross-functional modules.

Analyzing the issues and communicating with the users. Handling Incidents/Tickets for SD Related Issues.

Analyzing the errors, searching for causes of errors, provided correct solutions and suggested for preventive actions to avoid recurrence.

COMPANY : Hages Business Solution (Under UST Global contract)

Client : Nui Phao H C Starck Tungsten Chemicals Manufacturing LLC.

Project : Implementation & support project

Place : Vietnam (Onsite)

Duration : January 2015 to Feb 2016

Roles & responsibilities

Prepared scope documents, objectives and deliverables. Involved in analysis of current business process, development of AS-IS and TO-BE business process studies, created GAP analysis documents as per the business requirements.

Realization worked on Base line Configuration and Final Configuration.

Documentation of Business Processes and Business Blueprint.

Worked closely with technical and functional consultants of other modules to resolve cross - functional issues.

Identified RICEF objects to meet the client specific requirement.

Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification.

Configured Organization structure, including sales organization, Distribution channel, Divisions, Sales offices and shipping point

Actively involved with the Process Design for Delivery and Billing in the SD module.

Maintained Copy control rule to ensure proper flow of data and information in sales and billing document types.

Credit management: Created credit control area, assigned it to sales area, created credit control and risk category, credit group for customers, automatic and dynamic checking.

Configuration of pricing procedure and maintaining condition records as per client’s business requirement

Master data customization of customer master data, customer account groups, partner determination, partner types, access sequences and procedures.

Configured OTC process by customized contract, sales order, deliveries, batch determination, transfer orders, post goods issue, billing and release to accounting.

Conducted various sessions for user trainings.

Defined user roles and authorization matrix for SD activities.

In the Final Preparation involved in Unit Testing, Integration Testing and Final UAT using real time data in Pre-Production.

Customizing and creation of various sales document types, delivery documents, billing and invoice.

Prepared functional specs for various routines, reports, enhancements and customer exits.

Integration with FICO including revenue account determination, new account keys and configuration of credit management

Conducted Core user training, prepared training manuals. Rendering post go-live support, carried out troubleshooting of various issues related to SD module and cross-functional modules.

Analyzing the issues and communicating with the users. Handling Incidents/Tickets for SD Related Issues. Analyzing the errors, searching for causes of errors, provided correct solutions and suggested for preventive actions to avoid recurrence.

COMPANY : Hages Business Solution

Client : Tata Sky

Project : GRC process control reports

Place : Mumbai & offshore, India

Duration : November 2014 to December 2014

Roles & responsibilities

Preparation of functional specification in accordance with the customer requirements for various modules

Worked closely with technical and functional consultants of other modules to collect the specification

SPOC for the entire project and responsible for project delivery in specified timeline.

Client visits for testing and closure of requirements.

COMPANY : Hages Business Solution

Client : PWC

Project : VBI testing with SAP interface

Place : Kolkata, India (Onsite)

Duration : October 2014

Roles & responsibilities

Testing of various reports related to VAT returns like VAT trend analysis, Tax GL reconciliation report

Data correctness in reports & on input data which is coming from SAP ( VAT returns and Management)

Testing and correction after code merge with VAT tools

Worked closely with delivery head & team in UK to analyse the errors, their occurrence and solutions.

SAP Support Project Experience

Client : SALL Uganda, SALL Kenya, Sameer Africa, (Not limited to the names mentioned)

Project : Support

Place : Offshore

Duration : August 2014 to till date (Shared Support)

Roles & responsibilities

Working as in-house support team as a core member

Handling day-to-day issues of the users and help to resolve the problems in doing the transactions.

Investigating & working on all level 1 (critical) and level 2 production support tickets.

Responsible for timely resolution of end users.

Handling customization, Configuration and enhancement related issues.

Involved in Custom report generation, forms and enhancements

Involved in problem solving with special business scenarios in sales

Achieving the SLA’s (Service Level Agreements) and customers

Functional Experience

COMPANY : DELL INDIA PVT LTD.

Role : Sales Support Analyst, Alliance Account Manager, Inside Sales Account Manager.

Duration : January 2008 to October 2008, May 2009 to March 2013

Responsibility as Sales Support Analyst/ National Alliance Account Manager/ Inside Sales Account Manager:

Implemented ERP tool for Global Commercial Channel team with training, daily addressing the tickets raised and co-coordinating with technical/ functional consultant.

Involved in User acceptance testing and training.

Assisted team of 120 members with process/sales coaching and improvements.

Acted as first level approval for all sales related applications and Helped drive governance model to ensure adherence to channel program rules.

Acted as the primary point of contact in region for the Partner Helpdesk (Level 1 support for partners), and escalation point for internal teams and partners across all program tracks.

Coaching account team as well as other non-sales team with process and related software tools (SFDC).

Meeting and assisting top management for Business / Process Improvements (Proposals & Implementation) Back-Log Clearances & Escalation Management on daily basis.

Maintained forecast - commit reports/ presentation for different business segments.

Maintained Daily reports on various core sales/ Distribution & Marketing activities along with Call auditing, performance management, Tracking SFDC, commit/ actual reports on daily basis.

Handled Dell’s global public 50 accounts. Namely all United Nation’s account, embassies, International education institutes, International NGO’s and healthcare.

Attainments:

Won APJ awards for achievement.

Involved successfully in establishing channel sales & distribution for GCC assisted in migration & implementation of Dell Proprietary ERP across the team with coaching.

Rated Best for continuously 2 years performance evaluation.

Ranked top in customer satisfaction survey for global customers continuously for a year.

COMPANY : OSTFOLD SOFTWARE PVT LTD

Role : Sr. Application Engineer

Duration : December 2005 to October 2007

Responsibility:

Handling the Business IT Division (Non-Real Time). Marketing Software testing, Security Testing Solutions and Java visualisation products.

Handled territories namely Bangalore, Hyderabad, Delhi and Kolkata efficiently with a small team.

Delivering Presentations & Providing POC to all levels of management.

COMPANY : MAINI PRECISION PRODUCTS PVT LTD

Role : Global Business development Manager

Duration : April 2005 to September 2005

Responsibility:

Activities involving Planning for production samples, follow up with plant, scheduling, production follow up, dispatch follow up, shipment follow up, POs, stock verification etc.

Interlocks with global auto giants on daily basis with sales planning and customer visits.

Working and maintaining ERP, Central Information System and PSMS (Post Shipment Monitoring System).

SCHOLASTICS

P.G.D.M (Marketing- Topper) from Institute of Finance & International Management B-school in 2005.

Certified SAP SD Functional consultant (Certificate ID: 000*******).

B.E (Mechanical) from Mangalore University in 2001.

PERSONAL DOSSIER

Address : Amster Building, Technopark, Thiruvanandapuram

Marital Status : Married

Passport : Will be produced on request

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