Suzann Culp

cell-480-***-****

PROFESSIONAL SUMMARY:

I am a Pharmacy Technician Trainee and a customer service representative for over 4 years. I am well versed with Prior Authorization and have experience in calling doctors’ offices to obtain any missing information. I have experience in a high volume inbound call center environment and very comfortable taking inbound and outbound calls. I am skilled in using multiple computer applications at the same time. I am available to be interviewed and willing to start with 2 weeks’ prior notice.

QUALIFICATIONS:

Pharmacy Technician Trainee license number T045977(Expiry: December 2016)

Recent Prior Authorization experience

Over 4 years working as a Customer Service Representative

Familiarity with Medical Terminology

Excellent and effective communication skills

PROFESSIONAL EXPERIENCE:

EGS October 2015 to Present

Prior Authorization

Completes prior authorizations via fax

Reviews requests made by physicians and pharmacies for use of prescription drugs that are non-formulary, have prior authorization requirements, have exceeded quantity or cost limits, or require assistance in on-line processing of a prescription claim

Accurately process, enters and documents all submitted prior authorization requests in accordance with Medical and Medicare policies

NPIC October 2013 to September 2015

Customer Service Representative II

Answered incoming calls to assist customers with appointments

Transferred calls when necessary to help solve problems with their passports

Informed customers proper forms they need to fill out and assist them in filling them out

DK Advocates July 2013 to October 2013

Customer Service Representative

Operated telephone system in a telemarketing environment

Classified/Unclassified Customer Data Collection, Research, and Entry

Performed scanning, copying, labeling, faxing, file organization

Employment gap September 1994 to June 2013

Sought for an employment

Attended educational training

Attended community service

Recuperated from a car accident

Arizona Department of Corrections December 1990 to August 1994

Correctional Woman’s Center Officer

Worked minimum, medium and maximum custody levels for both male and female inmates; maintained security, custody and control of my unit, including food monitoring, counts and supervising inmates preparing food per state health standards

Supervised family food visits on all major holidays to ensure rules of the institution were enforced while making family visits as pleasant as possible for everyone.

EDUCATION:

Rio Salado

Pharmacology - Pharmacy Technician

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