Emad Faltas

732-***-****

acwd7i@r.postjobfree.com

Objective: To obtain an IT position that will utilize skills and knowledge while providing an opportunity for professional growth and advancement.

Education: DeVry University, North Brunswick, New Jersey

Associate in Applied Science Degree in Computer Information Systems

Alexandria College of Commerce, Alexandria, Egypt

Bachelor of Science Degree in Accounting

Technical Skills:

Ghost 8.0 Corporate Edition

ASP.net

Photoshop

Microsoft (AD) - Active Directory

TCP/IP networking / Ethernet / Wireless

Window/ XP – 7,8 and 10

Windows PowerShell

Advanced MS Office 07, 10, 13 & 16

Linux / Unix

(VB) Visual Basic

C++ (Turbo C & MS Visual C++ 0)

Java

Oracle (SQL PLUS, DML, DDL)

JDE accounting system -Me

MAC

DBMS-Database Management System

Fluent in Arabic

Remedy Ticketing system

Alchemy Database

Microsoft System Center Configuration Manager (SCCM )

Experience

Meky Accounting Firm. South River NJ 2/2008-Present

IT support

Assist and provide technical support to field issues generated by company clients via web, phone, email, chat, forums and on site (when needed)

Support customers on Windows XP, 7, 8 and 10, as well as mobile OS (iOS, Android, Windows phone etc)

Collect customer experience, log files, screen shots and any other relevant information to support complete case resolution

Open, track, maintain and close issues in the Remedy system

Assembly/Disassembly of hardware, replacing components as needed

Provide call center support for a LAN, WAN, VPN and Citrix connections

Resolve or re-assign helpdesk requests through Remedy System

Microsoft Active Directory design, implementation, and administration

Create SQL Custom reports for various accounting requirements

Talking staff/clients through a series of actions, either face to face or over the telephone

Providing support, including procedural documentation

Setting up new users’ accounts and profiles and dealing with password issues

Provides technical support for PC hardware, laptops, software, network configurations and peripherals as needed

Trouble Shoot Printers, Hardware and software

Elementis Worldwide Inc. East Windsor NJ (Part Time 3 Days) 2010-2012

JDE help desk support

Provide call center support for JDE

Use Microsoft System Center Configuration Manager (SCCM ), remote support

Create, maintain and track new items

Calculate coast, budget, and configure routing of new and existing items

setting up new users’ accounts and profiles and dealing with password issues

Pfizer Inc. Parsippany, NJ 2/2004-1/2008

Level 2 IT help desk support

Provide call center support for a LAN and WAN network

talking staff/clients through a series of actions, either face to face or over the telephone

providing support, including procedural documentation

Experience with tracking system (Remedy System)

setting up new users’ accounts and profiles and dealing with password issues

Provides technical support for PC hardware, laptops, software, network configurations and peripherals as needed

Provides technical support for mobile devices like blackberry and smart phones

Consolidated Container Company, Elizabeth, New Jersey 11/1999 – 2/2004

System analysis and network Administrator

Provide call center support for a LAN and WAN network

Perform telephone problem isolation and resolution

Using Symantec Ghost 8.0 Corporate Edition to provide operating system deployment, configuration, computer migration and software deployment across hardware platforms and operating system types

Provide end-user training and advance computer support.

Install, test, troubleshoot, repair, maintain, and upgrade desktop computers and laptops

Perform hardware and software diagnostics, fault isolation and coordinates repairs and/or replacement of faulty equipment

Desktop support includes such things as the installation of computer hard disk drives, CD-R and CD-RW drives, memory, SCSI controllers, video cards, NIC cards, internal/external modems, and power supplies

Troubleshoot and repair networked and PC printers, scanners, and fax equipments. Additionally, provide assistance to desktop rollout team with the installation and set up of workstations and peripherals.

Software installation and imaging, and final configuration, and testing

Microsoft Active Directory, Windows Administrator : Creates, modifies, manages and deletes Windows user accounts, email accounts, distribution list and public folders, user shares and group shares

Create and administers file permissions and network printer shares. Exchange Administration

Troubleshoots and repairs messaging problems and performs preventative maintenance on the messaging server. Microsoft System Management Server (SMS) administrator

Maintains the SMS software and hardware inventory database

Identifies systems hardware and software malfunctions and takes appropriate corrective action as necessary to troubleshoot/resolve operating problems referring to established procedures

Training on creation of web pages using ASP.net VB

Verifying security clearances, verifying proper Need-to-Know, re-setting passwords

Consolidated Container Company, Cranbury, New Jersey 9/1995 – 11/1999

Production and inventory Control Manager

Motivate safety behaviors, (safe production). And implement corporate safety initiatives, (Implemented Picture talks safety training programs)

Improve ORI (OSHA RECORDABLE INCIDENTS) by 40 % in 1998. and encourage all safety behaviors (gift certificates, free lunch

Implement processes to ensure safety activities are accurate, effective and completed timely.

Always ahead of schedule in all matrixes, reports, projects and trainings, first to implement Yellow and Green cards safety program within the company

Helped to increase the profitability of the plant by $52000.00 / month by taking over a corrugated account from our main customer, which allowed us to get better rate from our main supplier, reduce finish goods cost to that customer and made $52000 profit)

Communicate with all departments on daily basis to ensure smooth operation

Encouraged supervisors to collect ideas and suggestions from the floor (Thinking out of the box)

Decreasing scrap rate 2%, machines cycle time (2sec. Each), and direct lab. Per LB. Consumed (From 16C/LB to 12.17 / LB)

Improve sales by 58% in 1999 by helping our main customers to reduce work force, sharing same trucking companies and better advertising

Control all raw materials at plant

Warehouse organization, shipping and receiving arrangements

Schedule machines, schedule trucking companies and shipping

Starting Me basics and reports

Design and maintain MS Access Data Base with VB code for the Q.C. department

Reprogram Alchemy Database using VB Code to improve the Quality and the speed

Design 7 kind of VB Matrix to customize the company’s Production Report

Train 6 Quality inspectors on new procedures and philosophy

Help to improve and maintain quality programs for existing departments

Write SQL*PLUS and PLSQL Scripts and create reports using SQL*PLUS

Maintain input and output of data analyze charts and data structure.

Create tables and maintain data integrity

Normalize data and create diagrams

Define responsibilities of quality inspectors

Mira International Food Inc., Milltown, New Jersey 9/1991 – 8/1995

Production Assistant Manager

Increased the profitability of the plant by cutting spending and increasing preventative maintenance program

Improved material losses by streamlining scheduling and reducing unnecessary job change

Cut labor costs 5% by reduced downtime through better scheduling

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