David Hyatt

*** ********* *********

Delaware, Ohio 43015

740-***-****

acwd7b@r.postjobfree.com

Summary of Qualifications:

Senior Project Manager with 12+ years project and technical leadership in enterprise-class environments

Recent experience implementing and upgrading POS system for Abercrombie & Fitch worldwide

Fully responsible for regional mass deployment for Huntington Bank, including 746 branches, all PCs and servers, in under 60 days.

Deep 3rd party and vendor management experience for retail infrastructure projects: A&F, Verizon Wireless, Huntington and PNC Bank.

Detailed use of Microsoft Project (3 years of experience), managing teams of up to 60 members

Successful team builder, strategic planner and trusted decision-maker who prides himself on driving critical success with large, cross-functional teams. Enjoys making order out of chaos, excellent people management skills.

Technical Skills Summary:

Project management, technical management, vendor management, systems design, asset management, program management

Budgeting, forecasting and P&L

Microsoft Project, ServiceNow, SharePoint, Excel, Outlook, Windows XP, Windows 7, Windows CE, Android

Data communications, RS-232, 3270, 5250, X.25, token ring, Ethernet, LAN, protocol conversion, multiplexors, TCP/IP, VPN

PC hardware and infrastructure support

Experience Profile

Consulting Firm 09/2015 – 03/2016

Client: Abercrombie & Fitch

Project Manager

Drove technology upgrade projects within retail store environments worldwide.

Managed implementation for in-house and 3rd party developers, deploying:

oCustom application development

oAirWatch, Motorola applications (testing and deploying)

oPOS hardware

oPeopleCounters (retail store solution tracking customers)

Collaborated with supplier and 3rd party contract employers

Oversaw tracking, receiving, testing, configuration and shipping of equipment to and from vendors and retail stores world-wide

Escalated and tracked Android and Windows CE application issues within AirWatch environment.

Provided regular stakeholder engagement through status of project progress.

Consulting Firm 10/2013 – 07/2015

Client: Verizon Wireless

Project Analyst

Coordinated schedule of vendor activities relating to engineering, architectural and environmental inspections.

Administered real estate lease agreements for all cell sites within the OH/PA/WV region.

Recorded and coordinated legal, real estate, vendor and technical data within project process flow.

Performed data collection and reporting of monthly rent increases associated with cell site upgrade projects.

Published regular project status updates to SharePoint site.

Consulting Firm 05/2013 – 07/2013

Client: Huntington Bank

Project Manager

Managed project schedule for server/workstation refresh at 746 Huntington branches across 6 states.

Coordinated with third party vendors to secure and schedule resources.

Tracked out-of-scope activities for supplemental billing.

Provided 2nd level of technical support to on-site technicians via bridge communications

Prepared and communicated performance analysis for management review.

CompuCom Systems 11/2005 – 09/2012

Client: PNC Bank

Systems Integration Manager

Managed nationwide PC refresh operations program for PNC Bank.

Directed a staff of 50+ in scheduling, purchasing, installing and supporting 50K desktop assets.

Monitored, tracked and reported on issues, updates and resolutions in ServiceNow and Remedy.

Tracked and reported on daily productivity for SLA adherence.

Expedited issues to appropriate teams as necessary to ensure timely problem resolution.

Designed productivity metrics for daily and monthly reporting.

Restructured PMO operations to improve efficiencies and resolve a 1 year backlog of work.

Developed plans and budgets; prepared Statements of Work for requested client projects

Prepared and delivered monthly billing and managed $4M program P&L for profitability

Implemented process improvements consistent with client needs.

Primary point of contact for resolving operational and billing issues with client.

Reviewed and approved responses to service RFP’s

Battelle Memorial Institute 04/2003 – 11/2005

Technical Support

Provided Tier II / III desktop and application support in 5,000+ seat Windows 2000 / XP enterprise.

Resolved desktop OS and application problems along with, virus and spy-ware infections.

Diagnosed and resolved dial-up and VPN remote connectivity issues.

Coordinated escalations with appropriate support teams, e.g., network, application, vendor, etc.

Tested and maintained standardized disk images used in deploying desktop and laptop PC’s.

Supported legacy technology for specialized laboratory projects (Windows 95/98/NT, UNIX/Linux).

Independent Contract Projects 08/2001 – 04/2003

Lead

Served as Team Lead for Windows 2000 to XP enterprise migration project (United Healthcare).

Provided data center and network support; desktop imaging and application deployment (EDS / AA).

(Independent Contract Projects, continued)

Provided server and desktop configuration and deployment; LAN support (Clark State CC).

Presented technical course instruction in Microsoft Outlook (DoD).

SubmitOrder Inc. 08/1998 – 08/2001

Technical Services Manager

Managed 12-member Tier II enterprise support team located in six facilities across three states.

Provided support within a 1,000+ user Windows NT / Sun user environment.

Refined problem resolution processes for PC hardware, software and network issues to meet SLA’s.

Updated project support activities in Microsoft Project and prepared reports from Remedy data.

Improved team effectiveness by upgrading staff skills through CBT’s, self-study, on-the-job training.

Mentored technical support staff in 100% attainment of CompTIA A+ and Network+ certifications

Saratek, Inc. 04/1990 – 08/1998

Owner / Business Manager

Provided personal computer and network consulting sales and services to business and industry

Delivered user training and instruction in Microsoft Office

Managed inventory and purchasing for retail storefront with annual sales of $1M

Scheduled and prioritized product build, configuration and service flow

Supervised staff of 10 full and part time employees

Certifications

Microsoft MCP; CompTIA A+ / Network+ certifications

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