DAVID M. GOODSON

**** ********** **.

Suwanee, GA 30024

404-***-**** cell

acwd53@r.postjobfree.com

Objective

Highly skilled, dedicated and results-driven Sr Engineer with a superb work ethic and customer satisfaction record. Adept at working well independently or as a member of a professional engineering team. Strongly mindful of and knowledgeable in the relevant capacities I’ve currently or recently served in engineering platforms.

Qualifications

Product, Project Management, Agile / Scrum methodologies, CEPH Storage, Live Streaming, Video on Demand, Adaptive Streaming (HLS / MPEG Dash, CDN (Content Delivery Network), DRM (Digital Right Management) and support of video codes like H.264/MPEG, Provide SVOD, TVOD, Live-to-VOD support, STB (set-top-box)Testing with Cisco and Moto, Moto Dac and Cisco DNCS configuration, PMG Ingest management, BMS support, STB Code Upgrades, STB troubleshooting, Roku, iPad, iPod, Apple devices Testing, OTT Service Testing (i.e Netflix, Hulu, Linux Administration, Server side installations and configuring, LXC Linux Containers (Buiding/Installing/Configuring), VMware configuration Content Delivery Networks, Content and Live Streaming, VOD Engineering, Ceph-Storage, Linux Redhat & Centos, Harmonic, Envivio encoders, QA Engineerin g, Project Mgmt., Server Administration, Vaults, Streamers, Caching Gateways, Groomers (BMR, DCM’s), On-Demand Engineering, Product Support, Sr. Support Engineering. VOD (Video on Demand) DNCS, CDS-TV, VOD Pumps, Network Management, Cisco BMS, RSA, Start Over Application, Head End NOC, Network Operations, Sr. Tier 2/3 Networking/ Application Support, Mystro Application, OCAP and MDN Set Top Box Testing/Troubleshooting (Cisco, Samsung, Moto)

KEY STRENGTHS

Leadership – Adept at leading/managing cross-functional projects.

Capable of leading high performing teams under tough deadlines, to meet expectations of multiple customers.

Strong communicator skills (verbal and written).

Problem solver – Creativity and forethought in solving complex project issues.

Organizational ability and multi-tasking skills.

Service orientation – “People person” and a team player.

Developed and initiated internal processes to improve program delivery within specific timeframes.

Established goals and milestones as per the desired results to be generated by the project.

Assisted the engineers/developers in documenting the project designs and making changes as per needs.

Defined the resources required for completion of a project and allocated resources accordingly

Managed teams working on different programs and smoothed out any areas of possible conflict.

Evaluated the timely performance of different teams working on a project and documented the progress accordingly.

Provided leadership to plan, direct and coordinated project activities.

Areas of expertise

Transparent Caching

Sold understand in Ansible Software configuration with playbooks to create automation

Solid understand with container system (LXC Containers)

Linux administration and support based OS and hardware

Soft skills with great oral communication and presentation, leadership, teamwork, and teambuilding; written and oral, risk assessment/management and crisis management

Configuring and managing system virtualization solutions including VMware ESX

Configure Linux Containers and administer sever side support of the virtual environment

Configure iDRAC for servers to help aid support when servers go offline or not accessible

Upgrade and install all server components including the Firmware for all of server components such as NICs, Lifecycle Controllers, Raid Controllers, HDD, OS Disks, Cache Disks, configure RAID 0, RAID 5, etc.

Install and Configure Applications and Servers

Server Administration, Linux support,

Witbe, SiteScope and Netcool Monitoring

Event Monitoring Tools Systems and tracking

SPLUNK Monitoring CDN overall Performance

Defect Tracking using JIRA to create backlogs for the defects

Experienced in configuring, customizing, and extending monitoring tools (Grafana, Splunk)

Experienced in Atlassian suite (JIRA)

Experienced with Software Version Control (GitHub)

Ansible software configuration and playbook creation

Testing applications within Java Application Servers (Tomcat, JBoss, etc.)

Agile / Scrum methodologies

Develops, reviews, publishes, and executes test plans/test cases for video management, processing and delivery to multiple TV platforms

Agile methods

Building, Support, Implementation and Deploying a CDN

Support of Edge Caches, MID Caches, Origins

Create query indexing strings using SPLUNK to retrieve data metrics

Live HTTP Streaming using Harmonic and Envivio encoders

Proxy server caching

Request Router

Unified Edge, Unified & ABR Origin, IP Technology, CDN/IP environment, HTTP, Adaptive Streaming

Transmux, Transparent Caching Streaming

Live CDN Streaming, VOD back office solution, CDN Networks, Scalable Caching and Storage

Content H.264, H.265, MP4, .TS, HLS, HDS, M3U8, F4M, Variant Playlist, MPEG-2 Stream Encryption Format for HTTP Live Streaming, Harmonic and Envivio Encoders, Content and Package Interface vi EventIS 3-D

RTSP Video-On-Demand application test and test design experience, Network monitoring, sniffing, UDP and TCP/IP utilities, Web server technologies

Ceph (Object Storage) software-defined storage for caches, Erasure Pools, Replicated Pools, Rados Benchmarking and network attached storage solutions

System Testing

Support of Edge Caches, MID Caches, Origins

Design Dashboards with GRAFANA Software, generate reports and private dashboards to verify data metrics for entire CDN Platform

Professional Experience

Primus Software Corp/Cox Communications Atlanta, Ga 12/2/2015 –7/22/2016

Sr. CDN Engineer Advanced Network Platforms

Strong Linux background and familiarity with OS X

Experience with configuration management tools

Knowledge of Python and other scripting languages

Strong with supporting CDN deployments

Familiarity with Vagrant and Linux Containers

Knowledge of JavaScript

Configured virtualized environments and managing virtual servers (e.g., resource allocation, configuration management

Support 24x7 operational environments built on x86 Server Platforms, including monitoring of OS, network, services, virtualization, UCS

Experienced with some of the well-known monitoring systems (Cacti and other commercial solutions as well)

Network Protocols, including TCP, UDP, HTTP, DNS, FTP, etc.

Knowledge and experience with SNMP (v2c and v3), CLF/ELF, Syslog, etc.

Basic Web Development (HTML)

Supported REST/WebServices, SOAP, XML, JSON and other interface standards/technologies

Vendor and Product Engagement and Management

Experienced with server configuration and automation, such as using Ansible

Developing, integrating and testing of complex IP video delivery system utilizing Content Delivery Networks (CDN) and Web Server technologies

Developing, configuring and deploying of HTTP and Proxy Servers such as Apache, Apache Traffic Server,

Assisting with writing formal requirements and specifications documents; working with vendors to develop, integrating and testing hardware/software

Maintaining communication of project statuses and drives for continued improvement in quality and availability of each the systems and product

Working jointly with the Product development teams to innovate and also identify/resolve issues

Developing product instrumentation and test automation

Supported development and deployment environments that practice continuous integration

Agile software development methodologies the integration of HTTP Server and Proxy technologies such as Apache, Apache Traffic Server Supported working with DNS, Anycast, HTTP, REST, JSON, XML and other web and network technologies

Experience development and support of large scale production systems working within a 24x7 operations environment

Experience configuring and deploying in a virtualized environment such as VMWare and LXC Containers

Knowledge and application of scripting such as Python, PERL, Bash

Creative problem-solving skills while working in a fast-paced startup environment

Live Streaming, Video on Demand, Adaptive Streaming (HLS / MPEG Dash, CDN (Content Delivery Network), DRM (Digital Right Management) and support of video codes like H.264/MPEG, Provide SVOD, TVOD, Live-to-VOD support, STB (set-top-box)

Concurrent Computer Corporation Duluth, GA 7/1/2012 – 12/1/2015

Sr.QA Engineer / Project Administration

Testing with Mobile, Web apps, Roku, Apple TV, Mac TV, Android devices and simulators

Creating and executing test plans in manual and automated environment

Improved code quality through interaction with the development team

Oversee test activities which include: design, develop and execute test strategies/plans; perform impact and gap analysis; monitor and instruct test resources on proper procedures to ensure team compliance, status reporting to Manager on development projects,

Good technical knowledge and experience with Digital Content and Advertising systems for Linear, VOD and OTT video content.

Experience in Web Services (SOAP, REST APIs), MPEG-2/MPEG-4 video transport streams, video encoding for SD, HD 720p, HD 1080i

Support Content ingestion, Metadata management, Content transcoding and storage, Workflow management, Ad Decision Systems (ADS), Ad insertion systems, SCTE-130 protocols, HTML5 and video clients on wireless, CE and STB devices.

Knowledge and experience with DRM and encryption technologies such as PlayReady, Secure Media and others.

CDNs, ABR video delivery for Apple HLS, Microsoft Smooth Streaming, MPEG DASH, HDS, and legacy video delivery Progressive Download (PDL), and Flash/RTMP.

Support legacy Cable video content delivery, networks and systems for Live, Linear and VOD content.

Provide Software/Hardware and SW inventories/release levels as needed to meet project testing requirements

Created the CEPH CLUSTER and provided the operations of the cluster, provided the expansion of the cluster and supporting in adding OSDs, adding the RGW instance and Monitors

Supported the Block Device, Object Gateway and used the API Documentation to preform restful calls for the ingesting of the content into various OBJECTS

Support project executives on a large number of pipeline projects and assist on varied Program related assignments

Proactively manage project-related issues on account or assignment

Develop scope and schedule for assigned projects.

Conduct and document all weekly meetings

Coordinated and track all Vendor RFP's and maintained accurate and consistent documentation.

Interacted and negotiate with contractors and subcontractors

Prepared/updated project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials

Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner

Track project in client software from project inception through project closeout

Experience with Product Lifecycle management

Experience with working with sales and / or operations roles

Experience managing products in an agile environment

Excellent time management and interpersonal skills

Leads internal projects to ensure that it meets the scope, time, budget and quality expectations, through planning, controlling and managing

Manages corporate resources and third party vendor efforts to plan, build and implement solutions to resolve problems and issues as and when they arrive and wherever possible ensuring that they do not occur at all

Plans, leads and manages assigned high-business impact projects involving multiple BUs and across all functions to successfully deliver new products and solutions to market.

Communicates program progress and issues/blockers to key stakeholders and drives issues to resolution escalating rapidly when progress is halted and senior leadership attention is required

Installation, implementation, and ongoing management of CEPH STORAGE complex storage area network environment

Provide technical support for all storage management-related activities

Implement solutions, manage change and provision storage in a large-scale CEPH STORAGE, mission-critical, multi-PB storage environment

•Participated in Software Release/Iteration Planning and Released the Software through Software Distribution

Ensure User Stories are testable and measurable

•Assisted others in estimating task effort and dependencies

•Responsible for team commitments within the Sprints

•Communicate (verbal and written) with business, development, and senior management, on the progress of the Release Period project goals, objectives, and testing efforts.

•Prepared Test Estimates

•Identified and communicated risks and issues

•Create and review test rom’s, test approach, test plans and test cases ensuring alignment with standards

•Prepared and manage QA Project Plan

•Verified the availability of the QA environment for testing and built-out the customer environment in lab to simulate testing

•Prepared metrics and report QA findings

•Prepared QA Project Closeout Report

•Ensured that all system tests are successfully completed and documented and all problems where resolved

•Supported all quality initiatives that are implemented during each Weekly Sprint

•Initiated Risk management and escalations

•Developed and maintain strong working relationships with other IT Support, Operations, R&D, PLM, Product team, Project Managers, Program Manager and IT Solutions functions and customers to expedite delivery of IT solution

•Assisted in the development of quality assurance and testing policies, standards, and procedures

•Conducted tests and analyzed results to ensure that software meets or exceeded specified standards and/or client requirements

•Adhere to QA & Test processes to support global QA Testing activities

•Supported QA Manager in upward stakeholder management and day-to-day management of the QA & Test organization

•Pushed quality upstream to product owners and other stakeholders

•Worked closely with off-shore employees and 3rd party vendors to deliver projects to time, cost and quality requirements and managed the off-shore team for certain development phases

•Scheduled testing and meeting delivery deadlines

•Worked within a high performing Agile environment

•Work with upstream and downstream application teams to create & execute test cases

•Provide appropriate knowledge transfer to offshore testers to assist in efforts

•Supported the implementation and management of strategic initiatives to support global QA Testing activities including standards, strategies, and roadmaps

•Assisted in the development, maintenance, and the provision of training on testing procedures

•Responsible for the recruitment and on boarding of new team members

•Responsible for delivery of Quality applications to Production. •Excellent knowledge of Software Development Lifecycle including Functional & Non-Functional Test Phases

Analytical/Decision Making Responsibilities

•Oversee test activities which include: design, develop and execute test strategies/plans; perform impact and gap analysis; monitor and instruct test resources on proper procedures to ensure team compliance, status reporting to Manager on development projects, coordinate issue resolution

•Lead multiple small to medium sized onshore and offshore teams

•Prepared Test Estimates

•Review Test Scenarios

•Review Test Cases/Scripts

•Review Manual and Automated test Results

•Review Observation/Defects daily

Cisco Systems, Lawrenceville GA 1/1/2012 – 5/1/2012

Sr. CDSM Engineer

Troubleshoot and resolve major system problems for broadband networks, with a focus on Video On-Demand Servers.

Develop, present and document network changes to existing systems

Provided tier 3 technical support on Cisco products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.

Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.

Achieved and maintained targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.

Published MOPs on complex technical support issues in Cisco online knowledgebase

Documented cases, recommendations, and resolutions clearly in the CRM system,

Analyze network bandwidth and Quality of Service requirements for multiple application networks.

Proactively identify customer issues and problems and opportunities for new services.

Participate in after hour’s escalation rotation.

Responder for break/fix duties on geographically distributed Video on Demand networks.

Managed the capacity, function, performance and stability of VOD environment is at acceptable level.

System administration, installation, upgrades, patching, tuning, hardening and troubleshooting on thousands of distributed servers.

Performed application software installation, upgrades, and troubleshooting, including vendor supplied software installation and configuration.

Planned, tested and executed systems and application level upgrades.

Troubleshoot and produced root-cause resolution activities with other support teams (e.g. network support, VSS and vendors).

Contribute to Root Cause Analysis that focuses on recommendations to lessons learned and avoid problem recurrence.

Provided phone/email consultation to independently debug complex product problems related to Content Delivery System Management and Dynamic ingest of content not known to the operators until the end-user requests (such as caching proxy, for long-tail content)

Provide systems/product training and acts as a focal point for large account network problem resolution.

Provides support on a world-wide basis for customers such as Time Warner Cable, Comcast, OpNet, Verizon that includes Root Cause

Configured Network for server support with Cisco CDS Manager, which supports:

• Secure GUI over HTTPS

• Configuration of Cisco Content Delivery Engines (CDEs), Vaults, Streamers, Caching Gateways, VVIM’s.

• Provisioning of delivery services

• Provisioning of managed live programs

• Traffic statistics and system health monitoring

• Authentication, authorization, and accounting (AAA) and role-based management

• Management failover using a warm-standby

• Device group for easy management of thousands of CDEs

• Centralized system upgrade manager for easy upgrading of thousands of CDEs

Supported Content acquisition and storage for Acquisition modes Pre-ingest below.

• Pre-ingest of content known to the operators ahead of the delivery time (for short-tail content)

Pre-ingest via HTTP, HTTPS, FTP, CIFS, or from local disk (for example, user upload)

• Dynamic ingest via HTTP and RTSP

• Centralized content removal to quickly delete problematic or illegitimate content throughout Cisco CDS

Time Warner Cable, Charlotte, NC 11/6/05- 5/5/2012

Sr. VOD Support Engineer

Performed and supported complex issues, responding to and diagnosing production support problems. Interacted effectively with internal customers and appropriate system vendors to conduct necessary research to resolve issues. Perform advanced problem determination and recoveries, and provide 3rd-4th level support in a 7x24 hour multi-client production environment. Engineering administration, installation, team lead training, testing and support of client/server hardware, software, peripherals, DHCP, DNS,TCP/IP, Server, Router, Pro/Advance Server, LAN/WAN telecommunication connectivity,

Write technical documentation, including test case documents, test reports, etc.

Performed testing and load generation m

easurements.

Provide day-to-day, Linux/Unix 24x7x365 on-call engineering, system administration, and operational support of Time Warner Cable VOD (Video on Demand) video delivery systems.

Perform first responder break/fix duties on divisional Video on Demand networks across 42 states

Manage capacity, function, performance and stability of VOD environment is at acceptable level.

Participate in planning, testing and execution of system and application level upgrades

Troubleshooting and problem resolution activities with other support teams (e.g. network support, VSS and vendors)

Video services on non-traditional devices over IP (such as the iPad).

Participate in productive relationships with peer organizations and vendors.

VOD (Video on Demand) DNCS, BMS, RSA, Start Over Application, Head End NOC, Network Operations, Sr. Tier 2/3 Networking/ Application Support, Mystro Application, System Administration/Network Architecture, Application Support, Client/End user support internally and externally, implementation, integration, security, and administration

VoIP/CDV, multicast, VOD, ad splicing, DSG/OCAP, MDN, Mystro Clusters in order to properly implement changes and troubleshoot service interruptions.

Petro Express, Charlotte, NC 11/19/05- 4/06

Sr. System Analyst

Support on Video, POS, and Server based technologies that were deployed within store back offices.

Identified, researched, and LAN/WAN network issues.

Preventive maintenance, technical phone support in a 24/7 environment

Documented trouble calls and outages using Remedy ticketing system. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions, and pre-established guidelines to perform the functions of the job. Keeps enterprise electronic equipment and software operational at all times including error-free installation of hardware and software, as well as coding error-free enterprise systems application programs. I provided

RUBY Point of Sale support, to provide a highly reliable field data communications environment which will readily support the enterprise's daily business operation

Cummins Central Power, Omaha, NE 11/29/04- 11/7/05 IT Sr. Systems Administrator

Internal calls and provide immediate resolution to outages via remote access (RDP), remote assistance to desktops/laptops/servers/workstations, etc.

Hardware/ Software deployment/upgrading

Troubleshoot all hardware and software problems.

Provide ongoing support for desktop/laptop/servers/workstation software, security issues and password resets.

Identify/Resolve application issues.

Implement technical policies and procedures/licensing modules for installing and maintaining all corporate hardware/software and distributorships

Develop, document, educate and train customers on hardware and software functionality. Installs, configures and maintains organization's operating systems, including installation of new software releases and system upgrades, evaluating and installing patches, and resolving software related problems.

Cox Communications, Omaha, NE 5/27/2003 - 9/14/04 Sr. Technical Support Specialist

Advanced experience with Windows-based computer software applications and operating systems

Advanced knowledge of Macintosh hardware and operating systems including TCP/IP, DNS, WINS

Cable RF technology

Applies a variety of skills and procedures within assigned functional area, requiring aptitude for working with customers in a service and selling roll

Aptitude and demonstrated ability to work with more complex consumer and commercial customers on technical issues involving Broadband HFC network

Excellent verbal and written communication skills

Dial-up modems, networking communications and call tracking software

Technical phone support for online services including diagnosis and resolution of software/hardware

Educational Background

Methodist College Computer Science

ECPI College of Technology-Charlotte, North Carolina Computer Networking

Tech Train USA 2000-2001 MCSE 2000 Certification, A+, Net+

Villanova University CISSP Strayer University BS Information Systems Computer Security PMI Institute CAPM/PMP Cert.

Contact this candidate