CECILLIA GONZALES

Albuquerque, New Mexico *****

505-***-****

Seeking a Corporation that can utilize my work experience and skills as an Office Administrator, Collections and Human Resource Support

EXPERIENCE:

February 2012 - Jackson Hewitt Tax Service

Tax Preparer

- Prepare Taxes

- Manage office

-Transmit all reports

- Payroll for office of 10

November 2011 – January 2012 Ultimate Staffing

Administrative Assistant

Assigned to Southwest Airlines Call Center – Albuquerque, NM

Administrative Assistant

- Adjusted call center employee schedules.

- Answered phone.

Adjusted call times for call center employees

August 2007 – December 2007 Volt Staffing

Administrative Assistant

- All duties for Centimark Corporation

December 2007 – August 2011 CENTIMARK CORPORATION

Administrative Assistant/Western Region Field Collector

Handled multi-faceted clerical tasks (e.g., Data entry, filing, records management and billing) Coordinated travel arrangements; maintained collections for Western Regional Offices (Southern California, Denver, Colorado, Phoenix, Arizona and Albuquerque locations)

-Communicated effectively with multiple departments to plan conference calls. Established strong relationships to gain support and effectively achieve results

-Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to service/sales requests; screen and transfer calls

-Prepared and transmitted weekly payroll for 20+ associates; and processed New Hire documents and Orientation

-Supported sales team, by entering job information (e.g., billing information, project location information and cost information)

-Worked closely with vendors to coordinate equipment rental, ordering material for projects and billing

-Coordinated collections activities with New Mexico, Arizona, Colorado and Southern California offices and Corporate Collectors

-Earned excellent marks on performance reviews. Ability to learn and master new concepts, positive work ethic and commitment to providing excellent service

-Accounts Payable and Accounts Receivable

June 2005 – January 2007 BLUE DOT CORPORATION

Office Manager

-Data entry

-A/R A/P

-Filing, record management

-Coordinated travel arrangements for office staff

-Payroll for 10 associates

December 2002 – July 2005 BLUE CROSS BLUE SHIELD OF CALIFORNIA

Claims Adjuster

-Processed out of state medical claims

-Data entry

EDUCATION:

National American University

Associate of Applied Science – Business Administration

Port Hueneme High School

General Studies

PERSONAL REFERENCES:

Charlie Vaisa 505-***-****

Tammy Garcia 505-***-****

Nina Dominguez 505-***-****

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