PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCAT ION

LINDA

HOREJSI

*** ******** *****, ******** *****, WI 54729 acwd2x@r.postjobfree.com Qualified representative with three years in customer service and call center environments. Personable and professional under pressure. Excelling at customer satisfaction. Pre and post-sales support specialist. Flexible and hardworking in multiple environments. Patient and empathetic with background in conflict resolution and customer care.

Exceptional communication skills

Quick learner

Proficient in cash management

Customer Satisfaction

Data Entry

Active Listening Skills

Positive Customer Experiences

Energetic Work Attitude

Dedicated Representative

Contributed To Company Success

Credit Transactions

Customer Inquiries

Team Player

JULY 2014-AUGUST 2016

Front Desk Representative Country Inn & Suites Red Wing MN Answered an average of fifty calls per day by addressing customer inquiries, solving problems and providing new product information.

Maintained cleanliness and presentation of public areas. Assisted customers with room selection, inquiries and requests. Investigated and resolved customer inquiries and complaints in a calm and timely manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ability and knowledge to assess customer needs.

Replenished supplies in public areas.

OCTOBER 2013-OCTOBER 2014

Front Desk Representative Country Inn & Suites Northfield MN Greeted customers entering the hotel to assure their needs were met. Assisted customers in person and over the phone.

Provided a warm welcoming to help heighten the guests experience. Developed reputation as an efficient service provider with high levels of accuracy. Maintained cleaning and presentation of lobby and public areas. Provided ongoing guest service through out guests stay. 2014

High School Diploma:

Northfield High School Northfield MN

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