Linda Bergstrom, M.Ed., C-TAGME

Cell: 832-***-****

acwcwu@r.postjobfree.com

https://www.linkedin.com/in/lfswagger

Performance and Proficiency

Meticulous attention to detail

Dependable

Results-oriented

Flexible

Self-directed

Consistent attendance

Goal oriented

Energetic

Organizes time

Maintains confidentiality

Innovative

Decisive

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Team oriented

Meets deadlines

Outstanding organizational skills

Willing to put in extra effort

Education

American InterContinental University Online - 10/2015 – 08/2016

M.Ed. - Maj. Specialization in Adult Training and Learning

American InterContinental University Online - 02/2013 – 09/2015

BBA - Maj. Healthcare Management

Certification Training Administrators of Graduate Medical Education (C-TAGME) 2013 - 2017

Obstetrics and Gynecology Residency Program

Experience

Houston Methodist Hospital – Houston, TX

ACGME Project Specialist / GME Project Specialist (05/2016 to current)

●Establish GME Subcommittee meetings, minutes and process all duties from monthly meetings

●Oversee ACGME compliance with 32 ACGME accredited programs

●Communicate and establish APE (Annual Program Evaluation) guidelines for program reporting.

●Monitor ACGME correspondence for Self Study Visits, Compliance and New Programs as well as Increase in Compliment correspondence.

●Assist Director and DIO in Compiling reports from ACGME survey’s and address issues

●Provide support in GMEC meetings with minutes and assignment and follow-up of tasks assigned from those meetings

●Improve processes for ACGME compliance for programs and communication between GME, ACGME and programs.

●Establish and manage Institutional Graduation and Institutional Orientation

Houston Methodist Hospital – Houston, TX

Academic Program Coordinator / Clerkship Coordinator OBGYN Residency (09/2009 to 05/2016)

●Maintain and monitor duty hours and Paid Time Off (PTO) for residents

●Generate statistical reports from New Innovations on monthly, quarterly and yearly basis

●Coordinate and plan yearly functions for residency program such as Graduation, Recruitment, Conferences, Council on Resident Education in Obstetrics and Gynecology (CREOG) testing, American Board of Obstetrics and Gynecology (ABOG) testing, National Residency Match Program (NRMP) and Awards

●Orientation and coordination of appropriate forms and procedures for incoming residents

●Compile Annual Academic Report for program/department

●Monitor Accreditation Council of Graduate Medical Education (ACGME) and Graduate Medical Education (GME) survey results and implement strategic plans for improvement in areas in question

●Maintain Program Staff Policies and Procedures Manual

M.D. Anderson Cancer Center – Houston, TX

Office Manager – Promotion (07/2007 to 06/2009)

●Managed and mentored Administrative Assistant Staff of 10

●Performed detailed goal setting and objective timelines

●Conducted and completed performance evaluations for staff

●Manage and coordinate with other departments for moves and new employee hires

●

●Processed Faculty reappointments, appointments and special assignments

●Implemented and supervised interdepartmental moves including Facilities Acquisition Relocation System (FARS), Telecomm and 4-INFO interactions when assigned by Department Administrator

●Conducted space planning meetings for growth in the department

●Processed KRONOS timekeeping requests and daily hours, Job Data Update Form’s (eJDUF) and employee related issues

Executive Assistant – Promotion (05/2002 – 07/2007)

●Managed 360 evaluations for the faculty and schedule one-on-one meetings with the Chairman.

●Managed and processed all reviews for faculty: Mid-Term, Non-Tenure Track Reviews, Promotions, Re-Appointments

●Served as liaison for the Chairman to other faculty, outside vendors and representatives, collaborators and faculty from Institutions abroad

●Supported the Department Administrator with processing of new personnel and departmental tasks

●Managed, reconciled and accurately maintained Company Center (Co/Cntr.) accounts (E&G Funds, PRS, and Chairman's Fund) as well as Endowment fund management including annual updates to contributors

●Established International Lectureship and Fellowship Program for Department of Experimental and Diagnostic Imaging

Gynecologic Oncology Fellowship Program Coordinator – Promotion (06/2001 – 05/2002)

●Planned and managed monthly call schedule for fellows including rotating residents

●Prepared pagers, keys, meal tickets, orientation with administrative fellow, billing compliance training, obtaining access and processing residents with passwords for Prescription on Line (POL)

●Partnered with Student Trainee Resources and coordination with MD Anderson Outreach Program for fellow's rotation into the outreach clinic

●Multi-tasked many yearly events including but not limited to American Board of Obstetrics and Gynecology (ABOG) Annual Reports, graduating fellows social, incoming fellows social, Felix Rutledge Annual Lecturer, Gynecologic Oncology Fellowship Brochure design, mail out, application processing, set up folders for interviews, set up interviews for applicants, set up group discussions for faculty regarding candidates and complete the National Match Program

Administrative Assistant - 02/2001 – 06/2001

●Regulated the weekly Multidisciplinary Conference, departmental preparedness for Joint Commission on Accreditation of Healthcare Organization (JCAHO) project and departmental birthday and service award recognition program

●Controlled departmental communications project including proactive and creative design and management of 10 major communications boards for 90 faculty and staff

●Served as liaison for the department with pharmaceutical representatives

●Maintained highly confidential information for faculty and department

●Managed faculty calendar, voicemail, mail, and e-mail correspondence on behalf of the Chairman

●Aided in completion of grants and grant budgets

●Accurately maintained Company Center Funds accounts, Philanthropic Accounts and additional accounts as necessary

Obstetrical and Gynecological Associates, LLC. – Houston, Texas

Administrative Assistant - Promotion (03/1999 – 02/2001)

●Management and coordination of travel for physicians and CEO

●Management of meetings with drug representatives and attorneys

●Prepared multi-media presentations for physician

●Managed and processed reimbursement for speaking engagements and court appearances made by physicians

●Processed patient requests for medical letters and medical records for all physicians

●Management of confidential investment information for meetings and minute taking

Coding, billing and collections – Promotion (12/1997 – 03/1999)

●Processed insurance claims and coded patient services utilizing independent judgment to resolve problems with insurance companies.

●Processed appeals for claims not paid

●Contacted insurance companies directly to review denials and request resubmissions

●Achieved outstanding employee award for funds collected from appeals on multiple occasions

●CPT and ICD9 coding for claims

Breast and Imaging Center Transcriptionist – Promotion (03/1997 – 12/1997)

●Transcribed physician dictation related to Mammograms and Ultrasounds for four radiologist

●Prepared films for patients to pick up

Facilities Manager – Interim (02/1996 – 03/1997)

●Coordination of holiday celebration for 315 employees yearly

●Developed requisition form for ordering medical supplies

●Implemented the use of generic brand items versus ordering brand items which resulted in 15-20% decrease in costs within the first 6 months

●Negotiated with medical supply vendors for a 2.5% markup in lieu of 7% markup

●Developed comprehensive ordering procedures including ordering dates, delivery dates, emergency order process and pharmaceutical order forms

●Facilitated remodeling of scan room including replacement of all furniture, medical equipment and interior finishes

●Performed budgets for upcoming projects, purchases and yearly expenditures

●Managed and negotiated contracts with stationary vendors decreasing cost by 20%

Mammogram and Ultrasound Receptionist (08/1995 – 02/1996)

●Scheduled patients in a very busy mammogram and ultrasound office

●Assisted physicians with urgent requests

●Answered phones and scheduled patients from nurses

●Completed daily transaction logs and deposits

Offices

●Region 4 Region Representative - ARCOG – 2014 - 2016

●Region 4 Alternate Rep - ARCOG - 2012 - 2014

●Historian - ARCOG - 2009 – 2012

●Houston Methodist GME Program Coordinator Representative for GMEC - 2010 – 2011

●M.D. Anderson Cancer Center Riders for the Cure Motorcycle Group Vice-President, 2007 - 2009

●M.D. Anderson Cancer Center Riders for the Cure Motorcycle Group Secretary 2006 - 2007

●Heart of M.D. Anderson Award (Employee of the Month) - August 2003

●M.D. Anderson Heart of M.D. Anderson Awards Committee - 2006

●M.D. Anderson Cancer Center Organization for Women - 2004 - 2007

●M.D. Anderson Cancer Center Ambassador, March 2002 and May 2007

Additional Training and Skills

●New Innovations

●One45

● SharePoint

●Labor Workx

●MARS

●PubMed

●ACMGE (WebAds)

● Microsoft PowerPoint, Word, Excel, Outlook (All versions)

●CREOG School for Program Directors and Coordinators

Volunteer Efforts

●Houston Methodist Lay Ministry - 2013 – 2014

●Houston Methodist Volunteer – 2012 - present

● ADOPT - A - FAMILY yearly participant/volunteer, February 2001 - 2009

●Children's Art Project Volunteer, October 2001 – 2009

●Sprint for Life Volunteer, May 2001, 2002, 2007

Awards

Heart of M.D. Anderson Cancer Center – Employee of the Month –M.D. Anderson Cancer Center, August 2005

Special Recognition Awards – M.D. Anderson Cancer Center – 2002, 2003, 2007

Incentive Reward: Ad-Interim for Department Administrator, June 2005

Awesome Job Award, MDACC, December 2004

Performance Award, MDACC, September 2003 and October 2004

Presentations

The ABC’s of Residency

July 2015 – New Resident Orientation

St. Joseph Medical Center, Houston, Texas

Recruiting in the New Technological Era

Invited Speaker

ACGME Annual Educational Conference 2014

February 2014

Baltimore, Maryland

The Interview Puzzle: Making the Pieces Fit

ARCOG Educational Retreat

September 2012

Ochsner Medical Center

Baton Rouge, Louisiana

The ABC’s of Residency

July 2012 – New Resident Orientation

St. Joseph Medical Center, Houston, Texas

Nurturing the Child in All of Us

ARCOG Educational Retreat

September 2011

East Tennessee State University

Johnson City, Tennessee

The Basics: PGY 1 Residency

July 2011 – New Resident Orientation

St. Joseph Medical Center, Houston, Texas

You Got This! PGY 1 Residency

July 2010 – New Resident Orientation

St. Joseph Medical Center, Houston, Texas

Publications

Essential Forms and Tools for Residency Training Programs

Rhinehart, P. (2015). HC Pro. Contributor

The start of the recruiting trail: How to stay ahead of the workload (Interview)

Coordinator’s Corner, Residency Program Alert, HCPro,

September 2012 Vol. 10, No. 9

Alumnus surveys a valuable tool to help evaluate residency programs;

Surveying the Field (Interview)

Coordinator’s Corner, Residency Program Alert, HCPro,

February 2012 Vol. 10, No. 2

Ensure resident recruiting efforts run smoothly (Interview)

Coordinator’s Corner, Residency Program Alert, HCPro,

December 2011 Vol. 9, No.12

Research Projects

Program Coordinative Efforts in Residency Recruitment Yield Fewer Cancellations

Bastien, S. and Swagger, L. (2013 – 2016). Submitted for Poster Presentation 2016 CREOG & APGO Meeting

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