RICARDO GARIBAY

Redwood City, CA

650-***-****

acwcvn@r.postjobfree.com

OBJECTIVE

Being a Customer Service Specialist-28yrs and an Office/Administrative Assistant-14yrs (QB), I have performed hybrid roles in the clerical arena, so diversity is something I am use to, and even look forward to. I wish to continue my career, with my proven traits, in the clerical-administrative field, and do consider working with the public to be an added bonus. I am highly confident of being a true asset to any prospective company. PROFESSIONAL EXPERIENCE

Nicolosi Distributing Inc

Clerical / Sales Assistant

San Carlos, CA

November 2014 - October 2015

Public Contact, via phones/person/emails, cheerfully greeting/attending valued clients

Sales, processing customer's daily orders (invoicing and verifying accuracy of pulled merchandise), and delivery (driver when needed), and processing payments on credit card terminal

Clerical, operating all typical office equipment, maintaining office supplies, adhering to company's daily closing procedures, filing, assisting with printing company documents, (warehouse labels and signs {MS Word})

In charge of client critical software disbursement cd formula disk Purchasing, primary vendor contact, creating daily po's for both warehouse & client special orders

Handling of all retun merchandise

Assisting with general tidiness of warehouse areas Bay Imaging

Customer Service Specialist / Administrative Assistant (Hybrid Role) San Carlos, CA

February 2001 - July 2014

Primary public contact, welcoming/assisting all customers/public, via phone or in-person

In charged of all corporate accounts (10yrs), which included invoicing

(Excel spreadsheets), resolving client issues, managing the scheduling of printer maintenance & contracts

Customer service, processing clients orders, invoicing, special product ordering, providing professional advice & product support, delivery of items (driver), when needed

Purchasing, managing all po's, in charge of keeping warehouse stocked, and client special orders, primary vendor contact, managing rma returns, and packaged products for shipping

Accounting assistant-QuickBooks (AP/AR), managing monthly bank reconciliations, collections, invoicing, processing deposits, expenditure tax coding, liaison between client and corporate for any accounting questions, credit forms, W9/1099 form processing Data entry, managing company databases, entering/editing customer information (including new customers) entering all billing data In charge of all data integrity

EDUCATION

BA 1985

San Francisco, CA

San Francisco State University

SKILLS

Knowledge of QuickBooks and Microsoft Office Applications (Word, Excel, and Outlook)

Excellent communication skills, and ability to present complex information in an easy to understand format.

Excellent problem solving, critical thinking.

Superior customer service skills, ability to ease customer's anxiety by providing clear and pertinent information, in a courteous & professional manor, striving for maximum satisfaction and customer loyalty

Spanish language, speak & read fluently

Ten key, 45ipm (by touch)

Forklift

ACHIEVEMENTS

10yrs of successfully managing corporate accounts, involving day to day inquiries and juggling on demand strategic decision making, involving over 3,000 printers

When joining Bay Imaging, I discovered over $ 10, 000 in misapplied revenue & remedied errors

Completion of all critical invoices in a timely manner 10yrs of successfully managing client contracts

OTHER EXPERIENCE

Bookkeeper BIAC "a nonprofit boating club" at the Redwood City Marina, 2010 (full AR/AP Duties)

Office Assistant & Public Speaking volunteer for Habitat for Humanity, 2000 to present

HOBBIES

Photography

Enjoy learning new computer programs

REFERENCE

Name : Simon Vivian

Address1 : Redwood City, CA

Email id : acwcvn@r.postjobfree.com

Phone No. : 650-***-****

Name : Greg Geirke

Address1 : San Jose, CA

Email id : greg@ bayimaging.com

Phone No. : 408-***-****

Name : Stephanie Ayala

Address1 : San Carlos, CA

Email id : acwcvn@r.postjobfree.com

Phone No. : 650-***-****

Contact this candidate