SKILLS

HTML/CSS

C#, C++, Visual Basic, and SQL

Microsoft Expert

** ***

EXPERIENCE

**/**** – 03/2016 UCLA Health Agoura Hills, CA

Patient Care Representative

Answered 60 to 100 calls per day with accuracy and compassion in fast-paced environment.

Coordinated the appointment schedules of more than 50 doctors.

Maintained a Quality Control score of 98%, well above the office average.

Applied knowledge of medical terminology and maintained compliance with HIPPA.

Assisted colleagues with logistics and new procedures.

09/2011 – 02/2015 Bank of America Simi Valley, CA

Production Specialist

Managed relations with over 400 clients from the custodian industry as a loan servicer.

Tracked required documents and facilitated the acquisition of urgent files.

Operated a banking specific interface (AS-400 /ISeries) and used SQL to navigate a database.

Programmed scripts for the internal systems which led to increased productivity.

Identified a recurring issue through data analysis and took steps to reconcile discrepancies.

11/2010 – 04/2011 ServPro N. Hollywood, CA

Marketing Manager

Expanded clientele in my region by 50% within one year.

Provided high-quality service to Property Managers, Insurance Agents, and Plumbers.

Maintained open communication as the primary contact for over 200 accounts.

04/2009 – 08/2010 Marketing Booster Van Nuys, CA

Telemarketing Manager

Supervised and trained telemarketers in over-the-phone sales techniques.

Called 150+ companies per day resulting in 9k+ sales per week.

Promoted a variety of internet marketing services and sales tools.

11/2007 – 03/2009 Pacific Home Remodeling Culver City, CA

Sales Lead

Sold high-end remodeling projects ranging from 5k to 40k.

Coached sales team in hard sales.

Performed cold calls as well as polished presentations to prospective buyers.

10/2006 – 11/2007 Wella/Sebastion West Hills, CA

Sales Consultant

Sold business to business products to salons.

Developed a strong clientele base in my region by offering dependable service for 200+ accounts.

Influenced consistent clients to try new products and promotions.

Created flyers, sales packages, and scripts to share with entire sales force.

09/2005 – 10/2006 Countrywide Home Loans West Hills, CA

Jr. BPO Investigator

Verified accuracy/validity of mortgage documents.

Resolved discrepancies and followed up with appraisers and brokers to ensure complete files.

1/2005 – 7/2006 Fidelity Financial Glendale, CA

Loan Officer Assistant

Utilized cold and warm leads

Organized mortgage Files

Customer Referrals

Trained / Supervised Telemarketing Callers

12/2002 – 1/2005 Western Financial Bank Encino, CA

Teller / Customer Service Representative

Deposits / Withdrawals / Cash handling

Wrote Cashier checks

New accounts

Met Sales quotas / Telemarketing

Inventory / Data entry

EDUCATION:

AA in Computers Los Angeles Valley College Valley Glen, CA

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