Jack Tackett, Jr.

Cary, North Carolina *****

acwct3@r.postjobfree.com 919-***-****

www.linkedin.com/in/jacktackett

Software Systems and Development Executive

Extensive experience facilitating the development of essential business IT systems

Highly skilled Software Systems and Development Executive with extensive experience in leading the development of IT systems design to manage business operations. Adept at managing projects focusing on developing comprehensive management, development, and deployment strategies to coordinate the implementation of IT systems. Expertise in a wide range of advanced technology components supported by in-depth knowledge of various system architectures. Proven success in managing the development of business operations using a wide range of new technologies.

Highlights of Expertise

Software Development Project Management

Business Operations & Systems Deployment

Communication & Relationship Management

Staff Recruiting & Training Programs

Strategic Analysis of Business Systems

Organizational Leadership & Management

Regulations Compliance & Reporting

New Technology Development

Agile & Waterfall Management Principles

Operations Management & Planning

Career Summary

Compliancy Software, Inc., Sanford, NC

VICE PRESIDENT OF DEVELOPMENT AND PROFESSIONAL SERVICES (2002 to Present)

Oversee development of new technologies and services designed to address issues and clients’ business operations. Supervise the development and deployment of technologies customized for client operations ensuring successful implementation and continued support.

Manage projects as needed to analyze system requirements, and facilitate the planning of new system architectures designed for better performance.

Led the development of the company’s SaaS technologies and services focusing on identifying key problems in client operations, providing support to improve performance.

Maintain relationships with industry-leading companies including AlphaVax and Spectrasite/American Tower to manage the development of internal operation systems.

GlaxoSmithKlien, RTP, NC

LEAD TECHNOLOGY CONSULTANT AND SYSTEMS ADMINISTRATOR (2004)

Provided expert technical consulting to clients focusing on identifying root causes of problems in systems and quotation in business operations, and providing support to improve performance. Managed special projects as needed to restructure client systems.

Supervised the daily administration of the company’s Windows, Linux, and Solaris-based IT systems focusing on improving performance and reducing long-term maintenance costs due to poor systems management.

Coordinated support for systems users in an effort to resolve issues and improve the efficiency of the company staff.

Deployed a series of systems to monitor operations across the company’s IT infrastructure looking for areas in need of improvement and security issues.

Springboard Managed Hosting, Cary, NC

DATA CENTER AND OPERATIONS MANAGER (2002 to 2003)

Directed the operations of a 24-hour system support and data center. Managed the daily operations of the company staff ensuring effective coverage around the clock for user issue resolution services.

Supervised implementation of the company’s customer service policies insuring that each customer account received adequate support in a timely manner.

Led the development of new processes focusing on streamlining operations, as well as automating routine tracking and communications processes.

Coordinated facility maintenance operations to reduce interruptions in service availability due to issues within the facility.

Implemented a series of systems administration and maintenance protocols aimed at securing information, and preventing serious system failures due to inadequate maintenance procedures.

Additional Experience

Director of Professional Services (2001 to 2002) YellowBrick Solutions, Inc.

Manager of Operations (1999 to 2001) The Foveon Corporation

Senior Systems Administrator (1999) Railinc, Inc.

Manager of Operations (1996 to 1999) Nortel Networks

Lead Technology Specialists (1996) DBBasics, Inc.

Lead Technology Analysts (1995 to 1996) The Registry

Education & Credentials

Bachelor of Science - Computer Science

University of North Carolina at Asheville, Asheville, North Carolina

Certifications and Clearances:

Ethical Hacking Certification - License #ECC28139923458

Public Trust Security Clearance - DOI-BOR

Public Trust Security Clearance - United States Postal Service (Inactive)

Department of Energy Q Security Clearance (Inactive)

Department of Energy L Security Clearance (Inactive)

Publications:

Data Centers for Dummies. (2009). John Wiley and Son’s.

Enterprise Search for Dummies. (2008). John Wiley and Son’s.

Windows NT and Unix Integration Guide, 2nd Edition. (2000). McGraw Hill.

SE Using Linux, 5th Edition. (1999). Que.

Technical Proficiencies:

C, C++, C#, VB.NET, MS SQL, Ultimus 5.0, 6.0, 7.0, Intalio, OpenMFG, Apache, Java WebServer, and Netscape Enterprise Server, Cisco routers and switches, Lucent (Ascend) Max & Pipeline, MS Windows, SunOS/Solaris, DOS, VMS, OS/2, pSOS

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