Sandra Villagomez

**** **** ***

Kansas City, MO 64127

Email: acwcrc@r.postjobfree.com

Phone: 816-***-****

●PROFESSIONAL SUMMARY Customer service representative excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Superior computer skills and telephone etiquette.

SKILLS

●Quick Learner

●Proficient in cash management

●Creative problem solver

●Positive Attitude

●Muli-tasker

●Self-Control

●Great listening skills

●Bilingual

WORK HISTORY

Assistant Manager 11/12 - 9/15

Church’s Chicken- 701 N. Noland Rd, Independence, MO 64050

●Greeted customers entering the store to ascertain what each customer wanted or needed.

●Answered product questions with up-to-date knowledge of sales and store promotions.

●Assisted customers with food selection, inquiries and order customization requests.

●Open and closed store

●Handled and counted daily funds

●Counted inventory

Assistant Manager 3/14 - 9/14

McDonalds- 11115 E 23rd St, Independence, MO 64052

●Greeted customers entering the store to ascertain what each customer wanted or needed.

●Described product to customers and accurately explained details and care of merchandise.

●Politely assisted customers in person and via telephone.

●Counted daily earnings

●Provided an elevated customer experience to generate a loyal clientèle.

●Assisted customers with orders and helped each customer with a helpful smile

Packager 9/14 - 4/15

Hair U Wear - 14865 W 105th, Lenexa KS

●Prepared orders by processing requests and supply orders

● Pulled materials

●Packed boxes

●Maintained inventory control by collecting stock location orders and print requests

● Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat

●Used computer equipment to generate labels

Sequence Scanner 4/15 - 11/15

Ceva Logistics - 3900 Kimball Dr, Kansas City, MO 64161

● Placed orders in delivery area

● Maintained quality service by following organization standards

● Completed reports by entering required information

● Contributes to team effort by accomplishing related results as needed

● Maintained clean shipping and supply area

● Stocked incoming orders onto shelves

Administrative Clerk 11/15 - 4/16

Lineage Logistics – 2350 S 98st Edwardsville, KS 66111

●Shipping and receiving

●Taking customer documentation to determine items required

●Assembling custom orders

●Sorting merchandise

●Verifying inventory

●Processing return materials authorization

Customer Service Representative 4/16 - current

TitleMax- 4100 Independence Ave Kansas City, MO 64124

●Opens customer accounts by recording personal information

●Maintains financial accounts by processing customer adjustments

●Daily store runs, handled daily deposits to the bank & post office runs to send customer letters

● Daily outbound calls for collections

●Followed communication procedures, guidelines & policies

●Idetified and assisted customers needs to achieve satisfaction

EDUCATION

Certificate of High School Equivalence- GED- Manuel Career & Technical Center 1215 E

Truman Rd Kansas City, MO 64106

2016

Metropolitan Community College Penn Valley- 2700 E 18th St, Kansas City, MO 64127

●Fall 2016 Freshman

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