Stacy Cunningham

**** ******* *****, *******, ******* 30035 678-***-**** acwcnp@r.postjobfree.com

Profile

Report development Problem resolution Administrative Support Meets/Exceeds Goals Self Starter Attention to Details

Work Experience

Administrative Operations Scheduled Management Microsoft Office Skill

Filed Data Archive Online Claim Submission Critical Thinking Quality Assurance

Administrative Support Claims Appeal Procedures Georgia Work Ready Certified

Typing 55 WPM Meeting Deadlines Collections Marketing

FDCPA Sales Account Management Manager

Sage Software August 2011 to June 2016 Customer Sales /Account Manager Lawrenceville, GA

Meet and exceed monthly and yearly revenue objectives.

Produced an average of 50 to 55 outbound/inbound calls per day to Accountants regarding upcoming membership renewals.

Closely monitored all opportunities relative to assigned accounts’ placement in the sales pipeline daily and follow up based on the needs to close the sale.

Communicated influencer program value proposition internally/externally to Accountants.

Clearly and correctly explored and identified the needs of the customer in order to make recommendations from the Sage Accounting suite of products.

McCrary Construction February 2004 to June 2011 Office Manager Decatur, GA

Managed daily office operations, maintenance of equipment and maintained accurate records for all business supplies.

Researched aging reports including reimbursements which were 90 days in arrears status.

Verified payments done by insurance companies were accurate and according to contract guidelines.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Processed accounts receivable and accounts payable ensuring accurate and on-time completion of projects.

Harland Clarke September 2007 to June 2009 Customer Service Specialist I Decatur, GA

Crossed-trained and provided back-up for other customer service representatives when needed.

Completed an average of 75 to 80 inbound and outbound calls to new and existing customers regarding check products we offered within our company.

Managed wide variety of customer service and administrative tasks to resolve customer issues

efficiently.

Promptly responded to inquiries from members, staff, and clients via mail, e-mail, and fax.

Provided customer service during an average of 90 calls per day by answering customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Highland Pointe Apartments March 1998 to September 2003 Leasing Consultant Decatur, GA

Assisted prospective residents with questions and tours of model apartments and town homes.

Utilized Yardi systems to process applications and paperwork for new residents and current resident renewals.

Worked with property managers to inspect vacant units and coordinated needed repairs.

Exceeded sales goals for 5 consecutive months.

Education: Towers High (Diploma) Decatur, GA

Georgia Perimeter College Decatur, GA

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