M.ANAND

No.*/***, Kamarajar Street, Email – acwcl7@r.postjobfree.com

Mettukuppam, Thoraipakkam, Mobile: 967-***-****

Chennai – 600097.

Career Objective :

To work in an organization where professionalism and enthusiasm is recognized and to acquire skills in emerging trends and where there is a scope for a challenging career.

Strength & Proficiency :

Proficient on MS Office

Telecom Domain knowledge on Service Operations

Analytical Skill

Team Player

Self confidence

Easily adapt to tough situations

Current Work Experience :

Company Name : Iopex Technologies

Designation : Senior Analyst ( Revenue Assurance)

Duration : Nov 2015 to till date

Responsibility:

Contract Assurance – validating contract vs invoice for the global services for British Telecom.

If identify any contradict between contract vs invoice need to coordinate with Business manager for the loop holes and finding opportunities for the BT from the customer billing.

Margin analysis for US&C customers with the help of Cost, Billing & Inventory files automated tool. If there is any leakage from the revenue for the particular client need to do RCA and have to resolve the leakage.

Daily client call and weekly meeting with the business manager to resolve the process related issues and development.

Providing training for the new employees about the process and help them for the better way of revenue identification from the leakages.

Providing daily, weekly and monthly KPI & dashboard for the management as per the requirement

Previous Work Experience :

Company Name : FirstSource Solution Ltd.

Designation : Process Leader

Duration : July 2015 to Nov 2015

Team leader ( Feb 2013 to June 2015)

Senior CSA ( May 2011 to Jan 2013)

CSA ( May 2010 to May 2011)

Process : Airtel Outsourcing process (Managed Services)

Overall Experience : 5. 5 years

Responsibility:

Portfolio Managing 30+ employees in a team and Analysis with regards to Airtel outsourcing process.

Handling Pan India Centralized Operation( FMS Process for PAN INDIA)

Understanding management Revenue saving for centralized process.

Knowledge all types of Telecom frauds in multi services environment.

Telemedia Fraud- includes subscription, identity theft, high usage, PRS usage.

Pre check frauds-. Analyzing and closing alarms, cases including the entire workflow from choice of correct data from relevant sources to alarm and case management, managing the workflow, escalation procedures, case analysis with CDR details, customer and activation details, history.

Responsible for leading a team that is focused on analyzing, understanding, documenting and improving business processes.

Facilitate business new process review, analyze project requirements and key business drivers to develop effective future state business processes.

Interact with impacted business areas to ensure accuracy and quality of future state processes being developed, Identification and resolution of project issues and risks.

Coordination with clients in terms of development of new projects plans, job aides and use project management skills appropriately to ensure timely delivery of customer solutions.

Facilitate team activities toward the achievement of the desired outcome while considering results, processes, and relationships.

Liaison between business and IT teams for the consolidation of processes etc…

Achievements:

Streamlined overall team process & performance appreciated from management level

Honoured 3 times Quarterly Star Performance award on last 2 years.

Certified from Leadership Management Program ( NLCP).

Educational Qualifications

Degree/Examination

Institution

Percentage

Year

MBA

Vels University

69%

2011 - 2013

BCA

Hindustan College of Arts & Science

54%

2007 - 2010

H.S.C

Kumara Rajah Muthiah Higher Secondary School

67%

2005 - 2007

S.S.L.C

Kumara Rajah Muthiah Higher Secondary School

79.2%

2004 - 2005

Personal Skills:

Comprehensive problem solving abilities

Self Confidence & Hard Working

Ability to grasp new ideas and integrate them into desired results

Personal Profile:

Father’s Name : K. Moorthy

Date of Birth : 04-07-1989

Sex : Male

Nationality : Indian

Marital Status : Single

Permanent Address : No.3/324, Kamarajar Street, Mettukuppam,

: Thoraipakkam, Chennai – 600096.

Languages Known : English, Tamil,

Hobbies : Cricket, Listening Songs.

Declaration:

I hereby declare that all the above given information are true and correct to the best of my knowledge and belief.

Place : Chennai Yours Faithful

Date : M ANAND

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