JONAN MULINDWA

HOUSTON, TX

acwck9@r.postjobfree.com 832-***-****

QUALIFICATIONS SUMMARY

A self-motivated, detail-oriented and customer-friendly individual who is able to carry out any customer service role professionally and effectively. Jonan has a record of increasing customer loyalty and retention; He does this through in-depth understanding of tasks, responsibilities and skills involved in customer work

PROFESSIONAL EXPERIENCE

Customer service specialist, Jc penny 2014-todate

Assisting customers in making a decision about a product or service to buy

Organizing merchandise at the sales floor

Answering customer calls and questions regarding products and online orders

Processing new customer accounts for Jc penny credit card

Training new Associates

Cash handling involving end day balancing and transfers to cash room.

Assembler, Goodman manufacturing 2014-2015

physical labor involving the movement of raw materials and finished products

Standing for long periods of time.

Practice safe working methods and good housekeeping.

Operating air & hand tools (i.e., wrenches, screwdrivers, and screw guns)

EDUCATION

Bachelors, Accounting Major, AIU Houston(still in school)

TECHNICAL SKILLS

Customer service

professional

personal

Relationship Building

Process development

Listening skills

Telephone Techniques

Highly organized

Managing time

Customer Retention

Ms excel, Ms word,Ms access,SQL

Self discipline

Great people skills

Web chatting

Body language

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