ALVIN A. DEALLY

****-**** *** ***** **

North York, ON. M3A 3R6

Cell: 647-***-****

Email: acwchy@r.postjobfree.com

PROFESSIONAL SUMMARY

A decisive, action-oriented and results focused innovative technology professional who takes pride in building complex solutions with basic technology getting the most from a company’s technology investment.

Unique ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Successfully implemented various projects, providing the knowledge and vision to support the company's business objectives, and evaluate and recommend effective solutions for business processes.

Solid management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.

Excellent ability to review products, services, and processes to evaluate quality or performance.

Excellent communication skills, both verbally and written, based on the needs of the entity being served.

Exceptional logic and reasoning ability to identify strengths and weaknesses of an approach with the confidence to offer alternative ideas to reach creative solutions.

Core Competencies

Hiring, Training, and Coaching Tactical Planning

Food & Beverage Management Best Practice Implementation

System Integration Continuous Process Improvement

Needs Assessment Customer Satisfaction

Infrastructure & Support

Proficient in: Windows NT/XP/Server 2000, Microsoft SQL Server,

JAVA, HTML, Networking, DOS, PC Configurations.

PROFESSIONAL EXPERIENCE

Merchant 1 Payments 2015 to Current

Customer Relations

Manage Sales and Implementation Cycle

Contract Administration

Closing

Relationship Management

PosCanada (Contract)

POS Systems Analyst 2014 to 2015

Sales Support

Training and Installation of POS products

Help Desk Support 24/7/365

Product Specialist

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Micros Systems Canada (POS) 2012 to 2013

Sales Engineer

Pre-Sales Support for Sales Representatives in presentations and proposals

Remote training

Product Specialist

Loss Prevention - Risk Management

Customer needs assessment

Loyalty Programs

Opera PMS Interfaces

Matrix Intergraded Solutions (Squirrel Systems POS) 2010 to 2012 Sales Engineer

Project Manager – responsible for Marketing new products

Worked with large accounts to implement systems needs for programs purchased

POS, Labor Cost and Scheduling Implementation

Account Manager to several large chain customers

Facilitated ongoing positive relationships with customers and achieved reoccurring sales for systems purchased

Trained and supported internal Sales personnel and Installers

Assisted Sales personnel in demo’s and after installation follow-up support

Adeal Computer Consulting (POS) 2008 to 2010

Systems Engineer

Consulting, Engineering and Installation Services for Restaurants Point of sale requirements.

Squirrel Systems of Canada (POS) 1987 to 2007

Sales Engineer/Account Manager

Project Manager – responsible for marketing new products

Pre-sales research and presentations

Account Manager to several large chain customers

Facilitated ongoing positive relationships with customers and achieved reoccurring sales

Trained and supported internal Sales personnel, Installers, and Systems Engineers

Supervised/Assisted Sales personnel in demo’s and after installation follow-up support

Labor Cost and Scheduling Management

F&B Inventory Control Systems

ADP

SQL Auditing for Risk Management

Loyalty Programs and Interfaces

Manager Customer Support

Manager Central Support Help Desk

Assisted in the design and implementation of customer service database, problem/ resolution tracking

Incorporated third party hardware solutions Nation wide and managed the central dispatch center of these services

Developed and implemented training programs for Customer Support Staff

Developed proficiency levels for Support representatives

Internal Auditing Risk Management

F&B Inventory Control Systems

ADP

Lodgistix PMS

Sheraton Parkway Hotel

Assistant Controller

POS Specialist

General Cashier

Accounts Receivable

Accounts Payable

Head Night Auditor / Front Desk

Food and Beverage Operations

REFERENCES: AVAILABLE UPON REQUEST

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